Yes you are able to call forward any number to us such as toll free 800 numbers or local land line numbers or cell phone numbers in your city. Diverted calls are seamlessly answered by our receptionists in your company name or the greeting of your choice.
ReceptionHQ has been in business for over 8 years with our Head Office in Phoenix AZ. Our telecommunications network extends Nation wide across the United States and Canada giving us the largest range of local numbers of any competitor.
You are able to start using the service immediately after it has been set up which usually takes just a few minutes. As soon as it's set up we immediately start taking your calls as per your requirements. No other company offers instant activation!
Yes we do, we dedicate an exclusive number to each client. This number can be used on its own for business cards, letterhead or advertising promotions. If you have an existing number then you can simply call forward or patch your existing number to us to have your calls answered seamlessly by our receptionists.
ReceptionHQ offer a month to month agreement and do not believe in lengthy contracts or agreements as our focus is to provide a quality service to our clients and take pride in our professionalism as a receptionist service. The vast majority of clients that use our services would continue to do so for the duration of their business. We also do not charge any setup fees.
Our billing system is fully automated. We accept credit card payment only including Mastercard, Visa and AMEX. All invoices are viewable and kept on line. We also email invoices each month to save paper.
Yes we are able to transfer calls to any staff member on any phone (landline or cell phone) anywhere in the world. Our system can keep details of all staff members and these details can be changed at any time from our online portal.
Yes. This is referred to as call overflow. Many businesses only want the calls answered when they are unable to, for example if you step out of the office for an hour or so, if you’re on another call, at lunch, or simply because you have too many calls at one time. We can answer your phone if it rings for more than 5 rings, or if its engaged it will divert automatically to us as if we were sitting next to you. Never miss that important call again.
Yes. Your service can have a Contact added for each staff member that is to receive messages or transferred calls. Contacts can also have a department specified so that messages can be routed appropriately based on the department that the caller requests. If a dedicated phone number is required for a staff member (e.g. to have a different greeting than the main company line), then we can provision a phone number instead. Using our Client Portal to add and to manage Contacts is easy, and ReceptionHQ can also configure dedicated logins to give staff members access to manage their availability and message preferences.