Are calls answered within the United States?

Yes, during core business hours. Our US-based receptionists are available to answer calls between 5am and 7pm MST seven days a week, however an after-hours surcharge applies to calls outside 5am–7pm MST Monday to Friday (including all weekend) or on a US Federal Holiday. Here’s how core hours translate across US time zones:

• Eastern Time: 7am-9pm EST / 8am-10pm EDT
• Central Time: 6am-8pm CST / 7am-9pm CDT
• Mountain Daylight Time (where observed): 6am-8pm MDT
• Pacific Time: 4am-6pm PST / 5am-7pm PDT
• Alaska Time: 3am-5pm AKST / 4am-6pm AKDT
• Hawaii Time: 2am-4pm HST (no daylight saving)

Calls from 7pm–5am MST are handled by our equally skilled, English-speaking team in Australia – trained to the same high standards and delivering the same quality of service around the clock. In local time, that overnight window is:

• Eastern Time: 9pm–7am EST / 10pm–8am EDT
• Central Time: 8pm–6am CST / 9pm–7am CDT
• Mountain Daylight Time (where observed): 8pm–6am MDT
• Pacific Time: 6pm–4am PST / 7pm–5am PDT
• Alaska Time: 5pm-3am AKST / 6pm-4am AKDT
• Hawaii Time: 4pm-2am HST