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Call center support available 24/7 for franchise networks

Our answering service for franchises makes it simple to standardize your brand’s customer service on inbound calls for all locations.


Cost-effective telephone answering services providing a seamless experience for callers, wherever they are

Bilingual call handling

The majority of our receptionists are in the US, with bilingual answering options and overflow support available.

Brand consistency

Ensure a uniform branding experience for your callers, through our custom greetings and scripts.

24/7 availability

After-hours, weekends and federal holidays … we proudly support all kinds of franchises around the clock.

No HR hiring headaches

There’s no need to hire, train and manage in-house franchise reception staff – we can take calls instantly.

Scalable packages

Flexible packages allow you to easily scale your call answering service as your franchise grows.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

How our franchise answering service works

Support for head offices and franchisees

Cost-effective call answering for franchises of all sizes

As many franchises grow rapidly, our virtual reception service is quick to set up and easy to scale as you expand:

  • Affordable alternative compared to additional in-house staff
  • Keep overheads to a minimum
  • No hiring or training costs
  • Quickly add contacts for new franchise locations
  • Single or multiple incoming lines supported

Consistent brand experience across your franchise network

This includes:

  • Custom greeting to reflect your brand
  • All incoming calls consistently answered
  • Aligned customer service
  • Uniform FAQ answers

Peace of mind that every lead and appointment is consistently captured

To help your franchise grow, we can:

  • Follow your agreed franchise process to qualify leads
  • Consistently capture caller details and gather important info
  • Screen calls so you don’t deal with time wasters
  • Provide 24/7 answering so no leads are lost
  • Schedule appointments in your software
  • Provide inbound phone support for campaigns

We’re ready to be the voice of your franchise

Call management is a key ingredient to the success of every franchise and our call center agents are ready to answer for you 365 days a year.

Ensuring calls to your head office and franchise network are always answered in a friendly, professional and helpful manner can:

  • Enhance your professional image
  • Improve your customer experience
  • Help you capitalize on every opportunity
  • Power your growth
  • Cut operating costs

With call overflow, after-hours and 24/7 options available, as well as bilingual call answering, we can easily tailor a solution to your needs.

Complementary business solutions

Phone numbers

Set up multiple localized virtual inbound numbers or, if you require a national presence, a toll-free number.

Custom-built IVR

IVR solutions can be implemented to greet callers with a menu so their call can quickly be directed to the right place.

Call diversion

Advertise one phone number and divert it to your cell phone – perfect for setting up new franchises.

What our customers love

ReceptionHQ has been a game-changer for our team … accurate and immediate messages from the RHQ team have been instrumental to our continued success.
Barbara Richards, United Faith Mortgage
Groundwork Group have partnered with ReceptionHQ for the past 7 years … we could not run our business without them.
Stephen Beeby, Groundwork Group
Our firm has engaged several answering services; however, no other answering service has provided the quality of service we receive from ReceptionHQ.
RMD Financial Corp

FAQs

At ReceptionHQ we make it easy to connect you with your customers by answering your calls when you aren’t available.

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritize who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Utilizing ReceptionHQ’s answering services means you have an experienced and personable receptionist with exceptional customer service skills interacting with your callers, all while costing significantly less than a full-time receptionist.

At ReceptionHQ, we offer a variety of answering services to suit the needs of businesses of any size, from a small business to a large corporation.  Whether you require a virtual receptionist, assistant or corporate services, our friendly virtual receptionists are ready to assist.

Read more.

ReceptionHQ is based in Phoenix, Arizona. ReceptionHQ is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Our Australian, UK and US operations provide “follow the sun” 24/7 virtual receptionist coverage. The majority of calls during standard office hours are answered locally by US-based receptionists, with our international teams answering after-hours calls and assisting during periods of peak demand.

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Every call diverted to ReceptionHQ will be answered – no matter what your circumstances are at the time of the call.

Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

This can provide an edge over your competitors, with great communication helping you to stand out.  ReceptionHQ combines the best receptionists in the USA with cutting-edge technology to make your customers feel valued, understood and important.  Our extensive professional answering service experience allows us to provide high-quality and innovative features which utilize the latest technology solutions.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are always on call and you can opt-in for 24/7 live call answering on any ReceptionHQ subscription.

Having a 24-hour answering service means never missing an important call, opportunity or potential sales lead ever again.  No matter the time of day or night.  In addition to being able to answer your calls around the clock in English, we also provide the option of having bilingual receptionists answer calls in Spanish from 5am-8pm (MST) every day.

On average around-the-clock, our call answering service answers calls within 10 seconds, to leave a lasting first impression.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Yes. ReceptionHQ’s team of receptionists based in the United States predominantly answer calls for our US clients during standard office hours, with overflow support available from our international teams such as in Australia and the UK.  Calls are answered by our team in the US whenever possible, however calls overflow to our international teams after hours and during unforeseen peaks in call volumes.  This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.
Read more.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.


Find out more

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Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.

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