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Phone answering services for retail & ecommerce

With strict adherence to data privacy requirements, ReceptionHQ is ready to take your retail business to the next level. With our scalable service being perfectly suited to coping with peak sales periods, our virtual receptionists can answer your calls, take orders, process payments and more.


We keep your store open for business even after you’ve closed up shop or logged off

US receptionists

The majority of our receptionists are in the US, with bilingual answering options and overflow support available.

24/7 live call answering

Ecommerce never sleeps and neither do we. We answer calls after-hours, on weekends and public holidays.

Manage peak sales

Christmas, Black Friday, Click Frenzy … no lock-in contract means we can answer calls for as long as you need.

Order taking & payments

Our receptionists can take orders, process payments or provide tracking information for your callers.

Campaign phone numbers

Dedicated campaign phone numbers, answered in your preferred script. Don’t let incoming leads go to waste.

Toll-free numbers

Give your retail or ecommerce business a professional, national presence by adding a toll-free number.

How our virtual reception service works


Your tools are our tools

We integrate seamlessly with your current tools.

Connect with more customers, whenever they wish to shop, with 24/7 retail call answering

We have virtual receptions solutions suited to national and international distributors, retailers with physical stores, ecommerce-only retailers and hybrid operations.

Complementary business solutions

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a toll-free number.

Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

What our customers love

ReceptionHQ provides reasonable and transparent pricing, a very easy to setup and understand web portal and friendly receptionists.
April Rogers
We needed an 800 number answering service and ReceptionHQ solved our problem. They respond quickly and courteously to our customers.
PixOasis
We were receiving numerous spam calls a day, numerous sales calls a day and really nothing productive. Now … all that is removed from cluttering our day.
Steven Gurley

Trusted by more than 200 retailers and ecommerce store owners

FAQs

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Yes.  Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken.  All settings can be updated individually and instantly via the ReceptionHQ client portal or mobile application.

Yes.  We are able to answer basic questions such as your location, directions to premises, fax number, website, pricing and other general questions. Depending on your plan, you can provide us with detailed call scripts or answers to FAQs to assist your callers.  Just let us know your needs and we’ll set up your account according to your preferred process.

You can notify our live answering service online in real-time with our easy-to-use smartphone apps or web client portal to notify us of your greeting, call, transfer and message preferences.

Unavailable to take calls? Just quickly update your status and we’ll take messages for you, exactly as an in-house receptionist would do.

Yes. You will be allocated an exclusive, dedicated local number based on the location of your company. You can either advertise this number directly, or forward calls to it from your existing business number. When calls are received to your dedicated number, our professional receptionists will be prompted to answer in your business name.

If your business would benefit from multiple numbers or toll-free number, you can add these for an additional cost.

Forwarding your business phone calls to ReceptionHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to ReceptionHQ (the best solution for most businesses) or have delayed call forwarding.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable call forwarding to the local or toll-free number you choose to have allocated to you (aka your Assigned DID).

For more information, check out our article Forwarding Your Business Calls to ReceptionHQ’s Reception Team, which outlines:

Yes, you can forward any landline, cell phone number or toll-free number to us, to be answered by our receptionists. Forwarded calls are seamlessly answered by our receptionists in your company name with the greeting of your choice.

Yes. ReceptionHQ can provide you with a local number for where you are based and, if you require it, we can also provide multiple numbers in different area codes. Advertising local numbers in additional cities or regions can give customers the impression your business is more established or has a larger coverage area. For a national appearance, we can provide you with a toll-free number. Contact us to find out more.

Yes, we can instantly add a toll-free number to your account, which gives you a national presence and allows callers to contact you at no charge.  For these specialty numbers, you’ll be provided with a list of available numbers to choose from, as we understand it’s an important decision and you’ll want to keep your national number for the life of your business.


Find out more

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Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.

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