Need a call answering virtual assistant?

Give your callers the extra attention they deserve! On a MyAssistant plan, we can capture more information from your callers, submit leads to your sales team, take product orders or even process payments.


Ideal bilingual answering service for businesses with tasks that require more interaction

US receptionists

The majority of our receptionists are in the United States, to ensure a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Custom call scripting

Calls are answered with your customized script to ensure your callers receive a consistent experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

Webforms & CRMs

Caller information can be entered into your webforms or CRMs so we fit seamlessly into your business.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.


Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, responses to FAQs, details to be collected from each caller, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

MyAssistant packages

Perfect when you need CRMs updated or more information captured from your callers


Small

Up to 50 minutes per month

Medium

Up to 200 minutes per month

Large

Up to 500 minutes per month

Extra Large

Up to 800 minutes per month

Enterprise

900+ minutes per month

MyAssistant
$49*

per month

Pay as you go

$1.95/minute*

Initial setup from $50 depending on complexity

A great starting package if your call lengths or volumes are unknown

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MyAssistant 25
$95*

per month

Includes 25 minutes

Excess: $1.90/minute*

Initial setup from $50 depending on complexity

Ideal for sole traders & small businesses with low call volumes

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MyAssistant 50
$135*

per month

Includes 50 minutes

Excess: $1.90/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 20 calls 1-3 minutes long each month

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MyAssistant 150
$250*

per month

Includes 150 minutes

Excess: $1.85/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 60 calls 1-3 minutes long each month

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MyAssistant 200
$320*

per month

Includes 200 minutes

Excess: $1.85/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 80 calls 1-3 minutes long each month

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MyAssistant 300
$470*

per month

Includes 300 minutes

Excess: $1.85/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in America

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MyAssistant 400
$620*

per month

Includes 400 minutes

Excess: $1.85/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in America

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MyAssistant 500
$760*

per month

Includes 500 minutes

Excess: $1.80/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in America

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MyAssistant 600
$910*

per month

Includes 600 minutes

Excess: $1.80/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

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MyAssistant 700
$1,050*

per month

Includes 700 minutes

Excess: $1.80/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

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MyAssistant 800
$1,195*

per month

Includes 800 minutes

Excess: $1.75/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

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MyAssistant 900
$1,335*

per month

Includes 900 minutes

Excess: $1.75/minute*

Initial setup from $50 depending on complexity

Best value for organizations & companies with high call volumes

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MyAssistant 1000
$1,475*

per month

Includes 1,000 minutes

Excess: $1.70/minute*

Initial setup from $50 depending on complexity

Best value for organizations & companies with high call volumes

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Higher volume plan
Corporate packages

If you’re needing a call answering virtual assistant service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts

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* Plus relevant sales tax. Refer to Terms & Conditions.


Your tools are our tools

We can use webforms or your preferred CRM to submit leads, raise support tickets via your preferred customer service software and utilize online collaboration tools. We support other tools also, including for appointment-scheduling on our MyDiary plans.


How it works

Bundle your MyAssistant service

+ Virtual address

Choose a virtual address to enhance your image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

What our customers love

We have enjoyed a multi-year relationship with ReceptionHQ and found their service to be superior … they answer the phone in the high 90th percentile range.
Car Buyer USA
ReceptionHQ plays a huge role in our company’s operations. We use their live answering service to handle all overflow phone calls for our company.
FlatFeeLandlord.com
ReceptionHQ are great. In my own practice their virtual reception service helps out greatly. I now have time to do real work, instead of answering all of my calls.
The Spencer Law Firm
We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.
John Lombard, Sales Recruit Partners
Support always respond quickly and action whatever is needed, which is huge for us – especially when we have new employees and we need to update our instructions.
Stavros Loizides, Fox First Real Estate
Helpful and friendly staff offering a professional service. Can highly recommend.
Paul Werner, Denture Clinics
As a solo attorney with a mostly virtual practice … I’ve received great feedback on the professionalism of the ReceptionHQ virtual receptionists.
Andrea Paris, Californian attorney
The investment in having a dedicated phone answering service which operates 24/7 is invaluable.
Frank Walmsley, Capital Commercial Business Sales
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.
Callex Communications Specialists

FAQs

At ReceptionHQ we make it easy to connect you with your customers by answering your calls when you aren’t available.

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritize who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Utilizing ReceptionHQ’s answering services means you have an experienced and personable receptionist with exceptional customer service skills interacting with your callers, all while costing significantly less than a full-time receptionist.

ReceptionHQ is based in Phoenix, Arizona. ReceptionHQ is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Our Australian, UK and US operations provide “follow the sun” 24/7 virtual receptionist coverage. The majority of calls during standard office hours are answered locally by US-based receptionists, with our international teams answering after-hours calls and assisting during periods of peak demand.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are always on call and you can opt-in for 24/7 live call answering on any ReceptionHQ subscription.

Having a 24-hour answering service means never missing an important call, opportunity or potential sales lead ever again.  No matter the time of day or night.

On average around-the-clock, our call answering service answers calls within 10 seconds, to leave a lasting first impression.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Yes, we are able to transfer calls to any staff member on any phone (landline or cell).  With our innovative software, we can record availability preferences for each staff member and only transfer when requested.  Individual details can be updated at any time via our online client portal or mobile application.

We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place.  If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.

We do not blind transfer calls (transfer unannounced) unless you request this.

Yes, messages can be sent to multiple email addresses and cell phone numbers – it’s your choice.  We can also attempt to transfer calls to multiple people in sequential order.  How your calls are managed can be updated instantly via your ReceptionHQ online client portal or mobile application at any time.

Yes.  Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken.  All settings can be updated individually and instantly via the ReceptionHQ client portal or mobile application.

Yes.  We are able to answer basic questions such as your location, directions to premises, fax number, website, pricing and other general questions. Depending on your plan, you can provide us with detailed call scripts or answers to FAQs to assist your callers.  Just let us know your needs and we’ll set up your account according to your preferred process.

You can notify our live answering service online in real-time with our easy-to-use smartphone apps or web client portal to notify us of your greeting, call, transfer and message preferences.

Unavailable to take calls? Just quickly update your status and we’ll take messages for you, exactly as an in-house receptionist would do.

If you start with the virtual reception free trial, it gives you an opportunity to understand what call volume or duration you should select ongoing.  Once you’ve selected your plan, you can upgrade or downgrade at any time without penalty.  To help give you confidence you are on the correct plan, you will be provided with an online client portal and mobile application, which allows you to track your usage in real time. You’ll be able to see every incoming call by day and time, the messages received, where they were sent and whether any calls were transferred.

Yes.  We don’t have a minimum contract term and you may cancel your service at any time without penalty.  We simply ask for you to let us know three days prior to your billing renewal date.  If you want to keep your account available, but stop using it for a while, we also have a pause option.  Just speak to our friendly team for more information.

Yes, we allocate an exclusive phone number to each client so our receptionists know which business the incoming call is for.  If you have an existing phone number, simply forward your calls to the number we provide.  Through your telephone provider you have the option to forward all calls, or have calls only come to us when you’re busy or there’s no answer.  We’ll answer as many or as few calls as you need.

After our receptionist answers your call, they will introduce the call to you (or the appropriate staff member) before transferring your caller to you.  If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.

All our calls are warm transferred to you.  We do not blind transfer calls.

Blind transfer is when calls are transferred to you unannounced.

No.  If you have a toll-free number, you can request to port it across to ReceptionHQ to save costs.  If you already have a local number, simply forward calls from your existing phone number to the unique number we provide.  We can work with any existing scenario, just ask.

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Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our ReceptionistPlus service, with US-based receptionists able to take messages and transfer calls based on your availability settings.

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