The MessageExpress service works best for those clients who just need messages taken for one person or team. The receptionist will answer with a greeting such as “Good morning, [your business name]. May I take your message please?” Messages can be instantly sent by email or SMS, however call transfers are not available on this service. On the MessageExpress service, receptionists are focused primarily on message taking, so are unable to provide general business information to callers.
The ReceptionistPlus service offers more flexibility and customisation so we can give the impression we are part of your business. It’s designed for those clients who would like to provide a more personal touch. When subscribing to the ReceptionistPlus service, you’ll receive a fully customized greeting, the ability to take different messages or make transfer calls to different people or departments in your organization, plus receptionists can answer basic questions about your business, such as the location, your website URL, what your business does and when calls might be returned.
Many of our clients appreciate the personal touch that comes with having our live receptionist service team answer every call with their preferred professional greeting. Custom greetings with your provided script helps provide a seamless callers experience. It’s also possible to have tailored on-hold messages which take the customer experience to the next level.
If you’re not sure which service is best for you, please speak to our friendly consultants or sign up for a free trial of our ReceptionistPlus service so you can test it out. Once you subscribe, you change between package types whenever it suits your business. No penalties apply.