Being busy isn’t a problem with overflow call answering

Are you struggling to avoid missed calls during peak times, even though you have an in-house receptionist or inbound call center in place? Need coverage to assist during staff absences, or when they’re busy serving customers face-to-face? Our dependable call overflow service is an affordable solution.

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Ensure your phone is always answered, regardless of spikes in call volume or staffing issues

US receptionists

The majority of our receptionists are in the United States, to ensure a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can seamlessly answer your overflow calls whenever your call demand increases.

Custom call greetings

We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

Your tools are our tools

We can input leads, book appointments, raise support tickets and more using your preferred software.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

How our call overflow service works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Tell us about your business, your call overflow goals, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.

Customer calls you

Divert your phone to the unique number we provide so we know when an incoming call is for your business. You can choose to divert all calls to us or only those calls you can’t answer in-house. For example, you may only want us to take calls which go unanswered after a certain number of rings, calls not answered within a certain time limit or calls arriving when your line is busy.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Our virtual receptionist services

Finding it difficult to adequately staff for fluctuations in call volumes? Has a spike caused by seasonal demand left you scrambling to avoid missed calls resulting in lost opportunities or waning customer satisfaction? Need a solution that doesn’t involve an additional wage plus recruitment and training costs?

Whatever your industry, complexity of calls or call volumes, if you need an overflow phone answering service, we have a solution to suit with no lock-in contracts.

	MessageExpress	ReceptionistPlus	MyAssistant	MyDiary
Compare our live call answering services	Call answering and message taking for one individual or team. from $19* per month See pricing	Messages, support and call transfers for multiple staff or departments. from $33* per month See pricing	Tailored scripting and virtual assistance for unlimited staff or departments. from $49* per month See pricing	Appointment scheduling and diary management using your preferred software. from $49* per month See pricing
Caller greeting	Personalized	Fully customized	Fully customized	Fully customized
List staff or departments	One person or team	Unlimited contacts	Unlimited contacts	Unlimited contacts
Collect information from callers	3 details	5 details	Up to 11 details	Up to 11 details
Warm call transfers
Advise business hours/location
Answer common questions
Scripted questions & responses
Quote fees & take payments
CRM input or submit online forms
Appointment scheduling
Calendar management
	About MessageExpress Inquire now	About ReceptionistPlus Try our 7-day free trial	About MyAssistant Inquire now	About MyDiary Inquire now

* Plus relevant sales tax. Refer to Terms & Conditions.

MessageExpress

Call answering and message taking for one individual or team.

from $19* per month

Mostly US-based receptionists
No lock-in contract
Personalized greeting
Instant email or SMS messages
One person or team listed as message recipient
Mobile app & portal
24/7 service upgrade option
Toll-free number upgrade option

Find out more

Hear a sample call

ReceptionistPlus

Messages, support and call transfers for multiple staff or departments.

from $33* per month

All MessageExpress features plus

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option

Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Collect 5 pieces of info
Advise business hours/location

Find out more

Hear a sample call

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

from $49* per month

All ReceptionistPlus features plus

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option
Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location

Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online form submissions
Quote fees & take payments

Find out more

Hear a sample call

MyDiary

Appointment booking and diary management using your preferred software.

from $49* per month

All MyAssistant features plus

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option
Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location
Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online forms
Quote fees & take payments

Appointment scheduling
Calendar management

Find out more

Hear a sample call

* Plus relevant sales tax. Refer to Terms & Conditions.

A flexible back-up option to keep your calls answered

Want to increase your capacity to professionally handle inbound calls, while at the same time minimising costs. Sound too good to be true? It’s not!

An overflow answering service provides seamless support to your in-house reception team, so you don’t need to hire unnecessarily. ReceptionHQ’s virtual receptionists are available 24/7 to answer calls whenever you need us to.

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FAQs

Can your receptionists answer the calls I am missing when I am on another call?

Yes, our receptionist can answer calls you’d usually miss. You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Every call diverted to ReceptionHQ will be answered – no matter what your circumstances are at the time of the call. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ. This can provide an edge over your competitors, with great communication helping you to stand out. ReceptionHQ combines the best receptionists in the USA with cutting-edge technology to make your customers feel valued, understood and important. Our extensive professional answering service experience allows us to provide high-quality and innovative features which utilize the latest technology solutions.

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Are calls answered within the United States?

Yes. ReceptionHQ’s team of receptionists based in the United States predominantly answer calls for our US clients during standard office hours, with overflow support available from our international teams such as in Australia and the UK. Calls are answered by our team in the US whenever possible, however calls overflow to our international teams after hours and during unforeseen peaks in call volumes. This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

Can I sign-up for short-term call answering, for example a day, week or month?

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave. Some clients use the service during their busy periods only, as call overflow or for campaigns. Our live call answering service is like having a casual receptionist who is always available. It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

Are you able to book appointments for us?

Yes, we have a dedicated team of highly experienced receptionists who can book appointments for you. The MyDiary service is ideal for professionals who depend on appointments being made and managed while they are focused on their clients. Our receptionists can schedule and reschedule appointments, manage cancellations and even take payments in your preferred software. We support a large number of third-party appointment booking tools and CRMs. Please contact us for more information.

Can email or text messages be sent to multiple recipients?

Yes, messages can be sent to multiple email addresses and cell phone numbers – it’s your choice. We can also attempt to transfer calls to multiple people in sequential order. How your calls are managed can be updated instantly via your ReceptionHQ online client portal or mobile application at any time.

Can we list multiple staff members with individual message preferences?

Yes. Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken. All settings can be updated individually and instantly via the ReceptionHQ client portal or mobile application.

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We make managing your virtual reception service simple

You can easily manage the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

Try our 7-day free trial

Overflow answering service add-ons

+ Virtual address

Choose a virtual address to enhance your image or expand into new territories, without expensive overheads or the need to relocate.

Find out more

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

Find out more

What our customers love

ReceptionHQ plays a huge role in our company’s operations. We use their live answering service to handle all overflow phone calls for our company.

FlatFeeLandlord.com

After our one-week trial of ReceptionHQ, we knew we needed this for our business. We couldn’t believe we had missed 50 calls in a week’s time for our small business.

Katie Vivian

ReceptionHQ is our extended team and our company has been able to scale thanks to ReceptionHQ!

Adrienne Bryant

I’ve been using ReceptionHQ for my medical practice, and the service is amazing! The receptionists are very polite, kind, patient and very professional.

Carmen Gnatenco

We started with ReceptionHQ a little over a year ago and it has truly changed the way we do business. From a customer service perspective, no caller goes to a voicemail.

Christopher Amos, No Boundaries

As an insurance agency, our call volume can be high at times. ReceptionHQ representatives answer our calls quickly and consistently.

Kai Smith, Station 5 Insurance

Read all testimonials

Trusted by more than 25,000 businesses

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Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

What does the free trial include?

The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.