Being busy isn’t a problem with overflow call answering
Are you struggling to avoid missed calls during peak times, even though you have an in-house receptionist or inbound call center in place? Need coverage to assist during staff absences, or when they’re busy serving customers face-to-face? Our dependable call overflow service is an affordable solution.
Ensure your phone is always answered, regardless of spikes in call volume or staffing issues
US receptionists
The majority of our receptionists are in the United States, to ensure a true representation of your business.
24/7 live call answering
We operate all day, every day, so we can seamlessly answer your overflow calls whenever your call demand increases.
Custom call greetings
We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.
Instant emails or texts
Receive email or SMS messages after each call, containing caller details and their reason for calling.
Your tools are our tools
We can input leads, book appointments, raise support tickets and more using your preferred software.
No lock-in contract
Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.
How our call overflow service works
Our virtual receptionist services
Finding it difficult to adequately staff for fluctuations in call volumes? Has a spike caused by seasonal demand left you scrambling to avoid missed calls resulting in lost opportunities or waning customer satisfaction? Need a solution that doesn’t involve an additional wage plus recruitment and training costs?
Whatever your industry, complexity of calls or call volumes, if you need an overflow phone answering service, we have a solution to suit with no lock-in contracts.
* Plus relevant sales tax. Refer to Terms & Conditions.
MessageExpress
Call answering and message taking for one individual or team.
from $19* per month
- Mostly US-based receptionists
- No lock-in contract
- Personalized greeting
- Instant email or SMS messages
- One person or team listed as message recipient
- Mobile app & portal
- 24/7 service upgrade option
- Toll-free number upgrade option
ReceptionistPlus
Messages, support and call transfers for multiple staff or departments.
from $33* per month
All MessageExpress features plus- Mostly US-based receptionists
- No lock-in contract
- Instant email or SMS messages
- Mobile app & portal
- 24/7 service upgrade option
- toll-free number upgrade option
- Fully customized greeting
- Warm call transfers
- Multiple staff or departments listed as message or transfer contacts
- Collect 5 pieces of info
- Advise business hours/location
MyAssistant
Tailored scripting and virtual assistance for unlimited staff or departments.
from $49* per month
All ReceptionistPlus features plus- Mostly US-based receptionists
- No lock-in contract
- Instant email or SMS messages
- Mobile app & portal
- 24/7 service upgrade option
- toll-free number upgrade option
- Fully customized greeting
- Warm call transfers
- Multiple staff or departments listed as message or transfer contacts
- Advise business hours/location
- Collect 11 pieces of info
- Custom scripting or FAQs
- CRM input or online form submissions
- Quote fees & take payments
MyDiary
Appointment booking and diary management using your preferred software.
from $49* per month
All MyAssistant features plus- Mostly US-based receptionists
- No lock-in contract
- Instant email or SMS messages
- Mobile app & portal
- 24/7 service upgrade option
- toll-free number upgrade option
- Fully customized greeting
- Warm call transfers
- Multiple staff or departments listed as message or transfer contacts
- Advise business hours/location
- Collect 11 pieces of info
- Custom scripting or FAQs
- CRM input or online forms
- Quote fees & take payments
- Appointment scheduling
- Calendar management
* Plus relevant sales tax. Refer to Terms & Conditions.
A flexible back-up option to keep your calls answered
Want to increase your capacity to professionally handle inbound calls, while at the same time minimising costs. Sound too good to be true? It’s not!
An overflow answering service provides seamless support to your in-house reception team, so you don’t need to hire unnecessarily. ReceptionHQ’s virtual receptionists are available 24/7 to answer calls whenever you need us to.
FAQs
We make managing your virtual reception service simple
You can easily manage the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).
Overflow answering service add-ons
+ Virtual address
Choose a virtual address to enhance your image or expand into new territories, without expensive overheads or the need to relocate.
+ Phone numbers
Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.
What our customers love
Trusted by more than 25,000 businesses
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.