A law firm answering service you can depend on 24/7

Whether you’re a solo attorney or a large law firm, it’s vital to ensure your phone calls are always answered … even if you’re in court or it’s the early hours.

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Call answering free trial

Highly professional telephone answering for the legal sector by bilingual and mostly US-based receptionists

24/7 legal receptionists

Weekends, after-hours, public holidays … we answer every call so you never miss a client opportunity.

New client intake

With so many different types of law, we qualify your leads to ensure you only spend time on relevant inquiries.

Appointment bookings

We seamlessly schedule appointments into your existing calendar or input them into your legal practice’s CRM.

Access to call logs & messages

Complete visibility of call logs, transfers and messages means the perfect audit trail in your client portal or mobile app.

Flexible overflow & holiday cover

Already have an in-house receptionist? We can answer calls when they’re busy, at lunch, on holidays or off sick.

Class action or campaign numbers

Dedicated phone numbers to track campaigns or manage high-volume class action inquiries.

How our virtual reception service works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Hear how we sound

Your tools are our tools

We integrate seamlessly with your current systems, with our MyAssistant and MyDiary call answering services using your preferred calendar, booking system or CRM to schedule appointments and add new clients.

Cover inbound calls with a 24/7 legal answering service

Legal matters are often stressful, so it’s important your clients can connect when they need to.

Regardless of your legal discipline – whether corporate law, civil rights law, criminal law, environmental law, family law, immigration law, labor law, personal injury law, real estate law or anything else – you can rest assured we’ll handle every call with the professional courtesy your clients would expect.

You can even have us screen calls and handle certain calls differently, such as prioritizing calls from a judge or from jail.

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Try our 7-day free trial

Complementary business solutions

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a toll-free number.

Find out more

Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

Find out more

Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

Find out more

What attorneys love about ReceptionHQ

ReceptionHQ are great. In my own practice their virtual reception service helps out greatly. I now have time to do real work, instead of answering all of my calls.

Quinton Spencer, The Spencer Law Firm

As a solo attorney with a mostly virtual practice … I’ve received great feedback on the professionalism of the ReceptionHQ virtual receptionists.

Andrea Paris, Californian attorney

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Trusted by more than 300 law firms, attorneys and legal hotlines

FAQs

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Do you offer live call answering services in Spanish?

Yes. Spanish bilingual service is included with every account at no additional cost. Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Are calls answered within the United States?

Yes. ReceptionHQ’s team of receptionists based in the United States predominantly answer calls for our US clients during standard office hours, with overflow support available from our international teams such as in Australia and the UK. Calls are answered by our team in the US whenever possible, however calls overflow to our international teams after hours and during unforeseen peaks in call volumes. This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

Are you able to book appointments for us?

Yes, we have a dedicated team of highly experienced receptionists who can book appointments for you. The MyDiary service is ideal for professionals who depend on appointments being made and managed while they are focused on their clients. Our receptionists can schedule and reschedule appointments, manage cancellations and even take payments in your preferred software. We support a large number of third-party appointment booking tools and CRMs. Please contact us for more information.

Can you transfer calls to me or a staff member?

Yes, we are able to transfer calls to any staff member on any phone (landline or cell). With our innovative software, we can record availability preferences for each staff member and only transfer when requested. Individual details can be updated at any time via our online client portal or mobile application.

We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place. If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.

We do not blind transfer calls (transfer unannounced) unless you request this.

Can we list multiple staff members with individual message preferences?

Yes. Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken. All settings can be updated individually and instantly via the ReceptionHQ client portal or mobile application.

Can your receptionists answer questions from callers?

Yes. We are able to answer basic questions such as your location, directions to premises, fax number, website, pricing and other general questions. Depending on your plan, you can provide us with detailed call scripts or answers to FAQs to assist your callers. Just let us know your needs and we’ll set up your account according to your preferred process.

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Have questions? Please fill in your details and we’ll be in touch.

Try our legal answering services for free

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Try our legal answering services for free

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

What does the free trial include?

The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.