Virtual receptionists for marketing or ad agencies

At ReceptionHQ, we offer a variety of answering services to suit the needs of businesses of any size, from a small business to a large corporation.  Whether you require a virtual receptionist, assistant or corporate services, our friendly virtual receptionists are ready to assist.

ReceptionHQ’s US headquarters, primary reception operations and customer service team are based in Phoenix, AZ. We’ve been providing 24/7 virtual reception services to US businesses since 2007.

Our US-based receptionists located in Arizona, Florida, North Carolina and Missouri are available to answer your calls during core hours 7 days a week.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you’re away from the office or your in-house receptionist is at lunch, on vacation, or busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the free trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy.

In such instances, our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing there’s always someone available to answer your calls.

Yes.  Our receptionists are always on call and all ReceptionHQ plans include 24/7 live call answering as standard.  Having a 24-hour answering service helps ensure important calls, opportunities and potential leads are captured, at any time of day or night.

An after-hours surcharge applies to calls answered outside core business hours (5am-7pm MST, Monday-Friday), except during a free trial.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

We have US-based bilingual receptionists available 7 days a week from 5am to 7pm MST, with the exception of Thanksgiving, Christmas Day and New Year’s Day.  After-hours surcharges apply to bilingual call answering on weekends and federal holidays.

Yes.  Your calls are handled by our US-based reception team across Arizona, Florida, North Carolina and Missouri between 5am and 7pm MST every day, ensuring your customers experience professional American voices representing your brand across core business hours.  An after-hours surcharge applies to calls outside 5am-7pm Monday to Friday or on a US Federal Holiday. US-based receptionists are still available to answer calls between 5am and 7pm MST Saturday and Sunday. However, overnight calls are handled by our equally skilled, English-speaking team in Australia – trained to the same high standards and delivering the same quality of service around the clock.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on vacation.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

No, there’s no lock-in contracts or cancellation fees.  ReceptionHQ offers month-to-month subscriptions for our virtual reception services, which can be cancelled by letting us know at least three days prior to your subscription renewal date.

This means total flexibility in how you use our call answering services and you always have complete control.  We take pride in retaining your business month after month by delivering exceptional service.

Yes.  Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken.  All settings can be updated individually and instantly via the ReceptionHQ client portal.

Yes.  We are able to answer basic questions such as your location, directions to premises, fax number, website, pricing and other general questions. Depending on your plan, you can provide us with detailed call scripts or answers to FAQs to assist your callers.  Just let us know your needs and we’ll set up your account according to your preferred process.

You can notify our live answering service online in real-time with our online client portal to notify us of your greeting, call, transfer and message preferences.

Unavailable to take calls? Just quickly update your status and we’ll take messages for you, exactly as an in-house receptionist would do.

Yes.  You can subscribe just to live call answering plan or you can bundle with a phone number, IVR or virtual address service.

You can get set up in a matter of minutes, using your preferred and distinct greeting.  For a MessageExpress or ReceptionistPlus service, you can start using the service almost instantly. Simply create and activate an account yourself, using the free trial webform, or have our customer service team do this for you.  Either way, it only takes a few minutes to get started. Once set up, you can immediately direct or divert your calls to ReceptionHQ and we will answer your calls to your specific requirements.

If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms.  Please contact us to find out more.

Yes. You will be allocated an exclusive, dedicated local number based on the location of your company. You can either advertise this number directly, or forward calls to it from your existing business number. When calls are received to your dedicated number, our professional receptionists will be prompted to answer in your business name.

If your business would benefit from multiple numbers or toll-free number, you can add these for an additional cost.