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Cost-effective after-hours answering service

Even if you have an in-house reception team, you likely miss calls from customers who phone in the evening, on the weekend or before they start their work day. Having virtual receptionists answer calls after hours, or 24/7, is the solution.


24-hour telephone answering so your customers can connect when it’s most convenient for them to call

US receptionists

Calls are answered by professionals in the US, with overflow support 24/7 to ensure a fast speed of answer.

Choose when we answer

You can simply turn on call forwarding at the end of each business day if you only want us to answer after-hours calls.

Custom call greetings

We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.

After-hours emergencies

We can utilise call scripting to determine when an emergency response is needed and transfer such calls to on-call staff.

Appointment Icon

Appointment bookings

Whatever time someone calls to make an appointment or reservation, we can schedule it using your software.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

How after-hours call answering works

Black Friday special

Limited-time offer: New customers save 30% on the standard call answering subscription pricing shown below for their first 3 months.

* Conditions apply.

Black Friday special

Limited-time offer: New customers save 30% on the standard call answering subscription pricing shown below for 3 months.

* Conditions apply.

Black Friday special

Limited-time offer: New customers save 30% on the standard call answering subscription pricing shown below for their first 3 months.

* Conditions apply.

Our virtual receptionist services

Bombarded by calls in the evening, on weekends or during holidays? Wish someone could handle them for you? Worried that missed calls out-of-hours are costing you opportunities?

Whatever your industry, complexity of calls or call volumes, if you need an after-hours phone answering service, we have a solution to suit with no lock-in contracts.

  MessageExpress ReceptionistPlus MyAssistant MyDiary
Compare our
live call
answering
services

Call answering and message taking for one individual or team.

from
$19*
per month
See pricing

Messages, support and call transfers for multiple staff or departments.

from
$33*
per month
See pricing

Tailored scripting and virtual assistance for unlimited staff or departments.

from
$49*
per month
See pricing

Appointment scheduling and diary management using your preferred software.

from
$49*
per month
See pricing

Caller greeting Personalized Fully customized Fully customized Fully customized
List staff or departments One person or team Unlimited contacts Unlimited contacts Unlimited contacts
Collect information from callers 3 details 5 details Up to 11 details Up to 11 details
Warm call transfers  
Advise business hours/location  
Answer common questions  
Scripted questions & responses    
Quote fees & take payments    
CRM input or submit online forms    
Appointment scheduling      
Calendar management      
  About MessageExpress Inquire now About ReceptionistPlusTry our 7-day free trial About MyAssistantInquire now About MyDiaryInquire now

* Plus relevant sales tax. Refer to Terms & Conditions.

MessageExpress

Call answering and message taking for one individual or team.

from $19* per month
  • Mostly US-based receptionists
  • No lock-in contract
  • Personalized greeting
  • Instant email or SMS messages
  • One person or team listed as message recipient
  • Mobile app & portal
  • 24/7 service upgrade option
  • Toll-free number upgrade option

ReceptionistPlus

Messages, support and call transfers for multiple staff or departments.

from $33* per month
  • Mostly US-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • toll-free number upgrade option
  • Fully customized greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Collect 5 pieces of info
  • Advise business hours/location

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

from $49* per month
  • Mostly US-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • toll-free number upgrade option
  • Fully customized greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online form submissions
  • Quote fees & take payments

MyDiary

Appointment booking and diary management using your preferred software.

from $49* per month
  • Mostly US-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • toll-free number upgrade option
  • Fully customized greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online forms
  • Quote fees & take payments
  • Appointment scheduling
  • Calendar management

* Plus relevant sales tax. Refer to Terms & Conditions.

Switch off at the end of each business day, yet stay awake to opportunity

Are missed business calls and voicemail hangups after-hours proving costly? Diverting your number to ReceptionHQ outside standard business hours means no missed calls and no lost opportunities!

Bombarded by calls at all hours? Getting burnt out? Start enjoying more quality time with your family or much-needed R&R!

Need to ensure emergency calls are handled at any hour? We can manage these as per your requirements for different scenarios.

FAQs

Yes.  Our receptionists are always on call and you can opt-in for 24/7 live call answering on any ReceptionHQ subscription. Having a 24-hour answering service means never missing an important call, opportunity or potential sales lead ever again.  No matter the time of day or night.  In addition to being able to answer your calls around the clock in English, we also provide the option of having bilingual receptionists answer calls in Spanish from 5am-8pm (MST) every day. On average around-the-clock, our call answering service answers calls within 10 seconds, to leave a lasting first impression.
Yes. ReceptionHQ’s team of receptionists based in the United States predominantly answer calls for our US clients during standard office hours, with overflow support available from our international teams such as in Australia and the UK.  Calls are answered by our team in the US whenever possible, however calls overflow to our international teams after hours and during unforeseen peaks in call volumes.  This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.
Read more.

The MessageExpress service works best for those clients who just need messages taken for one person or team.  The receptionist will answer with a greeting such as “Good morning,  [your business name].  May I take your message please?” Messages can be instantly sent by email or SMS, however call transfers are not available on this service.  On the MessageExpress service, receptionists are focused primarily on message taking, so are unable to provide general business information to callers.

The ReceptionistPlus service offers more flexibility and customisation so we can give the impression we are part of your business.  It’s designed for those clients who would like to provide a more personal touch.  When subscribing to the ReceptionistPlus service, you’ll receive a fully customized greeting, the ability to take different messages or make transfer calls to different people or departments in your organization, plus receptionists can answer basic questions about your business, such as the location, your website URL, what your business does and when calls might be returned.

Many of our clients appreciate the personal touch that comes with having our live receptionist service team answer every call with their preferred professional greeting.  Custom greetings with your provided script helps provide a seamless callers experience.  It’s also possible to have tailored on-hold messages which take the customer experience to the next level.

If you’re not sure which service is best for you, please speak to our friendly consultants or sign up for a free trial of our ReceptionistPlus service so you can test it out.  Once you subscribe, you change between package types whenever it suits your business. No penalties apply.

Yes, we have a dedicated team of highly experienced receptionists who can book appointments for you. The MyDiary service is ideal for professionals who depend on appointments being made and managed while they are focused on their clients.  Our receptionists can schedule and reschedule appointments, manage cancellations and even take payments in your preferred software.  We support a large number of third-party appointment booking tools and CRMs.  Please contact us for more information.

Yes.  We don’t have a minimum contract term and you may cancel your service at any time without penalty.  We simply ask for you to let us know three days prior to your billing renewal date.  If you want to keep your account available, but stop using it for a while, we also have a pause option.  Just speak to our friendly team for more information.

Yes, you receive an exclusive phone number for your business as part of your call answering package. You can either forward your existing phone calls to this number or advertise this number directly.  You are also welcome to port your existing phone number to ReceptionHQ from another provider.  If forwarding calls from another number, you can either forward all calls, or choose to have calls come to us when you’re busy or when there’s no answer.


Easily manage your 24-hour virtual receptionist service

You can easily update the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

After hours answering service add-ons

+ Virtual address

Choose a virtual address to enhance your image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

What our customers love

Patients love that they get a response 24/7 and we love that we can triage calls accordingly … the receptionists are always so upbeat and to the point.
Mia Hall
We have enjoyed a multi-year relationship with ReceptionHQ and found their service to be superior … they answer the phone in the high 90th percentile range.
Car Buyer USA

Trusted by more than 25,000 businesses

We answer within 4 rings

We take great pride in answering calls in less than 10 seconds on average.

We protect you against spam

We don’t charge for calls under 5 seconds or telemarketing calls.

We answer in less than 4 rings

We take pride in answering calls in under 10 seconds on average, to stop you losing frustrated callers to competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, so you avoid losing frustrated callers to your competitors.


Find out more

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Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.

after-hours

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