Interactive Voice Response (IVR) solutions

Help your callers get to the right department faster with an interactive voice response (IVR) solution.

Our custom-built IVRs greet callers with a list of options, then quickly direct them to the right place. IVRs can have two or more menu options and can be implemented with or without call answering solutions.

For example, a medical practice may ask callers to select from a list of locations before speaking to a receptionist, or a plumber may direct urgent calls to a personal mobile and route non-urgent calls to receptionists. 

Our Interactive Voice Response (IVR) systems offer benefits to any size business

Immediate answering

With automated pick-up, callers can begin interacting with the IVR menu within seconds of dialling your number.

Flexible menu structures

IVRs can be custom-built as one long menu list or as a set of nested options depending on your needs.

Saves time

Both callers and receptionists save time, as callers specify up-front the department they’d like to talk to.

Call screening

Get lots of robo-calls? IVRs ensure only genuine callers get through to a real person or receptionist.

Appear larger

IVRs are typically associated with larger businesses, so using one conveys a sense of scale to your callers.

Client portal & app

You can view all calls answered by the IVR and which menu option was selected – in real-time.

IVR pricing

Available as a standalone solution or bundled with one of our live call answering plans

Standalone IVR (without live call answering)

per month

Plus $0.20/minute for calls

1-5 menu options

Setup $120

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Additional IVR menu options

per month extra

Per addition 1-5 menu options

Plus $0.20/minute for calls (if not bundled with live call answering service) and additional $39 setup

Inquire now

* Plus relevant sales tax. Refer to Terms & Conditions.

How it works

What our customers love

We started with ReceptionHQ a little over a year ago and it has truly changed the way we do business. From a customer service perspective, no caller goes to a voicemail.
Christopher Amos, No Boundaries
Groundwork Group have partnered with ReceptionHQ for the past 7 years … we could not run our business without them.
Stephen Beeby, Groundwork Group

Bundle the following services together

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the free local number you receive with your live call answering package.

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

+ Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, and appointment bookings.


Having a virtual answering service is easy! With ReceptionHQ, an experienced and friendly remote receptionist answers your business calls and politely greets your callers based on your script. Our virtual receptionists can screen calls and handle them however you prefer. A live receptionist will call you to announce who is calling and about what, and then transfer the call to you to accept. However, if you’re busy, the live receptionist will take a message and send you a notification by text or email.

Read more.

Our US answering service clients range from small businesses to large enterprises. This includes corporate organizations, attorneys and law firms, medical centers and healthcare practitioners, accountants, real estate and property management agencies, IT companies, start-ups, franchises, contractors and home service providers, skilled trades and much more.

Yes, in addition to the United States and Canada, we offer virtual reception services and other business solutions in Australia, New Zealand and the United Kingdom. We also service some parts of Europe.

Please contact us for more information on our international services.

ReceptionHQ’s operations launched in the United States in 2007 and we’ve been helping US businesses thrive ever since! That was four years after parent company OfficeHQ was founded in Australia and our operations have since expanded into the United Kingdom in 2011 and New Zealand in 2018.

Trusted by more than 25,000 businesses across various industries

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Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.


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