Never miss a call & get messages instantly

With MessageExpress, our friendly, professional virtual receptionists take your caller’s message and send it instantly to you via email or SMS so you can respond when it’s convenient.


A messaging service that ensures customers always speak to a human

US receptionists

The majority of our receptionists are in the United States, with bilingual call answering options available.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Personalised greetings

Calls are answered in your business name to ensure your callers enjoy a seamless experience.

Instant emails or texts

Free SMS and/or email messages sent instantly after each call, including caller details and the reason for their call.

Toll-free numbers

Forward your existing business number to the free local number provided or upgrade to a toll-free number.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.


Let us manage your calls so you can manage your business

You can easily manage your greeting and message preferences in real-time, using our online client portal, or through our mobile app (iPhone and Android).

MessageExpress packages

Call answering and message-taking for one individual or team


Small

Up to 50 calls per month

Medium

Up to 300 calls per month

Large

400+ calls per month

MessageExpress
$15*

per month

Pay as you go

$1.50/call*

Great for reception overflow or intermittent use

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MessageExpress 25
$39*

per month

Includes 25 calls

Excess calls $1.40/call*

Ideal for mobile professionals and sole traders

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MessageExpress 100
$129*

per month

Includes 100 calls

Excess calls $1.40/call*

Suitable for medium size businesses

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MessageExpress 200
$249*

per month

Includes 200 calls

Excess calls $1.35/call*

Suitable for medium to large businesses

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MessageExpress 300
$359*

per month

Includes 300 calls

Excess calls $1.35/call*

Suitable for large businesses with higher call volumes

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MessageExpress 400
$469*

per month

Includes 400 calls

Excess calls $1.35/call*

Incredible value investment for companies with high call volumes

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MessageExpress 500
$585*

per month

Includes 500 calls

Excess calls $1.30/call*

Ultimate value for companies with high call volumes

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Higher volume plan
Custom package

Please get in touch to request a quote for a MessageExpress package based on your call volumes

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* Plus relevant sales tax. Refer to Terms & Conditions.

How it works

Bundle your MessageExpress service

+ Virtual address

Choose a virtual address for your business to enhance your image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

FAQs

At ReceptionHQ we make it easy to connect you with your customers by answering your calls when you aren’t available.

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritize who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Utilizing ReceptionHQ’s answering services means you have an experienced and personable receptionist with exceptional customer service skills interacting with your callers, all while costing significantly less than a full-time receptionist.

At ReceptionHQ, we offer a variety of answering services to suit the needs of businesses of any size, from a small business to a large corporation.  Whether you require a virtual receptionist, assistant or corporate services, our friendly virtual receptionists are ready to assist.

Read more.

ReceptionHQ is based in Phoenix, Arizona. ReceptionHQ is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Our Australian, UK and US operations provide “follow the sun” 24/7 virtual receptionist coverage. The majority of calls during standard office hours are answered locally by US-based receptionists, with our international teams answering after-hours calls and assisting during periods of peak demand.

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Every call diverted to ReceptionHQ will be answered – no matter what your circumstances are at the time of the call.

Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

This can provide an edge over your competitors, with great communication helping you to stand out.  ReceptionHQ combines the best receptionists in the USA with cutting-edge technology to make your customers feel valued, understood and important.  Our extensive professional answering service experience allows us to provide high-quality and innovative features which utilize the latest technology solutions.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are always on call and you can opt-in for 24/7 live call answering on any ReceptionHQ subscription.

Having a 24-hour answering service means never missing an important call, opportunity or potential sales lead ever again.  No matter the time of day or night.

On average around-the-clock, our call answering service answers calls within 10 seconds, to leave a lasting first impression.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

No, there’s no lock-in contracts or cancellation fees.  ReceptionHQ offers month-to-month subscriptions for our virtual reception services, which can be cancelled by giving us 30 days’ notice.

This means total flexibility in how you use our call answering services and you always have complete control.  We take pride in retaining your business month after month by delivering exceptional service.

What our customers love

The service was super easy to set up and costs a fraction of what it would to hire a receptionist.
Karl Graf, DreamWalk Apps
Groundwork Group have partnered with ReceptionHQ for the past 7 years … we could not run our business without them.
Stephen Beeby, Groundwork Group
Helpful and friendly staff offering a professional service. Can highly recommend.
Paul Werner, Denture Clinics
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.
Callex Communications Specialists
(It) allows the staff to prioritize their time so that when they are returning the call they can dedicate their full attention to this particular customer.
Shaz Maharaullee, The Furniture People
My customers and potential customers have only ever commented favourably on the answer; I don’t think anyone has realized it’s not my own reception.
Tim Richardson, Growthpath
Our firm has engaged several answering services; however, no other answering service has provided the quality of service we receive from ReceptionHQ.
RMD Financial Corp
Every time I think of how much it would cost to hire a receptionist full time, I know exactly how far in front I am.
James Henry, Hyped Media
The investment in having a dedicated phone answering service which operates 24/7 is invaluable.
Frank Walmsley, Capital Commercial Business Sales

Trusted by more than 25,000 businesses


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Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our ReceptionistPlus service, with US-based receptionists able to take messages and transfer calls based on your availability settings.

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