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Reliable virtual reception service for an entire team

ReceptionistPlus is an ideal virtual reception solution for businesses who want calls answered with a customized greeting, call transfer options and messages sent instantly to any team member.


Creating exceptional caller experiences for your English-speaking or Spanish-speaking customers

US receptionists

The majority of our receptionists are in the United States, to ensure a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Custom call greetings

Calls are answered with a fully customized greeting to ensure your callers enjoy a seamless experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.


Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

ReceptionistPlus packages

Perfect for businesses of all sizes who want personalized call answering, call transfers and messaging for multiple staff


Small

Up to 50 calls per month

Medium

Up to 200 calls per month

Large

Up to 500 calls per month

Extra Large

Up to 800 calls per month

Enterprise

900+ calls per month

ReceptionistPlus
$25*

per month

Pay as you go

$2.65 per call*

Great for reception overflow or intermittent use

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ReceptionistPlus 25
$65*

per month

Includes 25 calls

Excess calls $2.60/call*

Ideal for sole traders & small businesses with low call volumes

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ReceptionistPlus 100
$199*

per month

Includes 100 calls

Excess calls $2.40/call*

Suitable for small to medium size businesses anywhere in America

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ReceptionistPlus 150
$299*

per month

Includes 150 calls

Excess calls $2.40/call*

Suitable for small to medium size businesses anywhere in America

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ReceptionistPlus 200
$395*

per month

Includes 200 calls

Excess calls $2.40/call*

Suitable for small to medium size businesses anywhere in America

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ReceptionistPlus 300
$585*

per month

Includes 300 calls

Excess calls $2.40/call*

Ideal for medium to large businesses anywhere in America

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ReceptionistPlus 400
$780*

per month

Includes 400 calls

Excess calls $2.40/call*

Ideal for medium to large businesses anywhere in America

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ReceptionistPlus 500
$975*

per month

Includes 500 calls

Excess calls $2.35/call*

Ideal for medium to large businesses anywhere in America

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ReceptionistPlus 600
$1,165*

per month

Includes 600 calls

Excess calls $2.35/call*

Perfect for larger US businesses with higher call volumes

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ReceptionistPlus 700
$1,355*

per month

Includes 700 calls

Excess calls $2.35/call*

Perfect for larger US businesses with higher call volumes

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ReceptionistPlus 800
$1,545*

per month

Includes 800 calls

Excess calls $2.30/call*

Perfect for larger US businesses with higher call volumes

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ReceptionistPlus 900
$1,740*

per month

Includes 900 calls

Excess calls $2.30/call*

Best value for organizations & companies with high call volumes

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ReceptionistPlus 1000
$1,925*

per month

Includes 1,000 calls

Excess calls $2.30/call*

Best value for organizations & companies with high call volumes

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Higher volume plans
Corporate packages

If you’re needing a telephone answering service that caters for more than 1,000 calls per month, then you’ll want to ask about our high-volume discounts

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* Plus relevant sales tax. Refer to Terms & Conditions.

How it works

Bundle your ReceptionistPlus service

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

FAQs

ReceptionHQ is based in Phoenix, Arizona. ReceptionHQ is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Our Australian, UK and US operations provide “follow the sun” 24/7 virtual receptionist coverage. The majority of calls during standard office hours are answered locally by US-based receptionists, with our international teams answering after-hours calls and assisting during periods of peak demand.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

ReceptionistPlus is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require.  You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business.  Just like having your own in-house receptionist, but without the cost.  To your callers, they will feel as though they are speaking to someone sitting in your office.

When you sign up to the ReceptionistPlus service or the 7-day free trial, we will allocate an exclusive local telephone number for you to divert your business calls to.  When we receive calls to your number, we will answer with your customized greeting, take a message or transfer specific calls to you, if requested.  With the ReceptionistPlus service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

The MessageExpress service works best for those clients who just need messages taken for one person or team.  The receptionist will answer with a greeting such as “Good morning,  [your business name].  May I take your message please?” Messages can be instantly sent by email or SMS, however call transfers are not available on this service.  On the MessageExpress service, receptionists are focused primarily on message taking, so are unable to provide general business information to callers.

The ReceptionistPlus service offers more flexibility and customisation so we can give the impression we are part of your business.  It’s designed for those clients who would like to provide a more personal touch.  When subscribing to the ReceptionistPlus service, you’ll receive a fully customized greeting, the ability to take different messages or make transfer calls to different people or departments in your organization, plus receptionists can answer basic questions about your business, such as the location, your website URL, what your business does and when calls might be returned.

Many of our clients appreciate the personal touch that comes with having our live receptionist service team answer every call with their preferred professional greeting.  Custom greetings with your provided script helps provide a seamless callers experience.  It’s also possible to have tailored on-hold messages which take the customer experience to the next level.

If you’re not sure which service is best for you, please speak to our friendly consultants or sign up for a free trial of our ReceptionistPlus service so you can test it out.  Once you subscribe, you change between package types whenever it suits your business. No penalties apply.

Yes, we are able to transfer calls to any staff member on any phone (landline or cell).  With our innovative software, we can record availability preferences for each staff member and only transfer when requested.  Individual details can be updated at any time via our online client portal or mobile application.

We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place.  If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.

We do not blind transfer calls (transfer unannounced) unless you request this.

Yes.  We can answer your calls and advise your callers you are in a meeting, travelling or with a client – you choose.  Our receptionists can then take a detailed message with the information you require and forward this message to you by email or SMS instantly so that you can return the call in your own time.

Yes, messages can be sent to multiple email addresses and cell phone numbers – it’s your choice.  We can also attempt to transfer calls to multiple people in sequential order.  How your calls are managed can be updated instantly via your ReceptionHQ online client portal or mobile application at any time.

Yes.  Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken.  All settings can be updated individually and instantly via the ReceptionHQ client portal or mobile application.

Yes.  We are able to answer basic questions such as your location, directions to premises, fax number, website, pricing and other general questions. Depending on your plan, you can provide us with detailed call scripts or answers to FAQs to assist your callers.  Just let us know your needs and we’ll set up your account according to your preferred process.

You can notify our live answering service online in real-time with our easy-to-use smartphone apps or web client portal to notify us of your greeting, call, transfer and message preferences.

Unavailable to take calls? Just quickly update your status and we’ll take messages for you, exactly as an in-house receptionist would do.

There are no set up fees for the ReceptionistPlus and MessageExpress services – you can start using these services immediately.

Yes, we allocate an exclusive phone number to each client so our receptionists know which business the incoming call is for.  If you have an existing phone number, simply forward your calls to the number we provide.  Through your telephone provider you have the option to forward all calls, or have calls only come to us when you’re busy or there’s no answer.  We’ll answer as many or as few calls as you need.

After our receptionist answers your call, they will introduce the call to you (or the appropriate staff member) before transferring your caller to you.  If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.

All our calls are warm transferred to you.  We do not blind transfer calls.

Blind transfer is when calls are transferred to you unannounced.

No.  If you have a toll-free number, you can request to port it across to ReceptionHQ to save costs.  If you already have a local number, simply forward calls from your existing phone number to the unique number we provide.  We can work with any existing scenario, just ask.

What our customers love

ReceptionHQ plays a huge role in our company’s operations. We use their live answering service to handle all overflow phone calls for our company.
FlatFeeLandlord.com
We are a small, but very busy company. Having ReceptionHQ enhances our image and makes us look very professional.
Tami Podell, Assisted Living Connections
Whether it’s extra help answering phones during busy work hours, or screening calls after-hours for emergencies, ReceptionHQ has been a force multiplier for our firm.
Brandon Fortuno, Fortuno Law
We needed an 800 number answering service and ReceptionHQ solved our problem. They respond quickly and courteously to our customers.
PixOasis
We have enjoyed a multi-year relationship with ReceptionHQ and found their service to be superior … they answer the phone in the high 90th percentile range.
Car Buyer USA
ReceptionHQ are great. In my own practice their virtual reception service helps out greatly. I now have time to do real work, instead of answering all of my calls.
The Spencer Law Firm
As an insurance agency, our call volume can be high at times. ReceptionHQ representatives answer our calls quickly and consistently.
Kai Smith, Station 5 Insurance
ReceptionHQ has been great in screening our calls and transferring over the important ones!
AIM Consulting Services
Our firm has engaged several answering services; however, no other answering service has provided the quality of service we receive from ReceptionHQ.
RMD Financial Corp

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Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our ReceptionistPlus service, with US-based receptionists able to take messages and transfer calls based on your availability settings.

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