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Reliable virtual reception service for an entire team

ReceptionistPlus is an ideal virtual reception solution for businesses who want calls answered with a customized greeting, call transfer options and messages sent instantly to any team member.


Creating exceptional caller experiences for your English-speaking or Spanish-speaking customers

US receptionists

The majority of our receptionists are in the US, with bilingual answering options and overflow support available.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Custom call greetings

Calls are answered with a fully customized greeting to ensure your callers enjoy a seamless experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.


Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

ReceptionistPlus packages

Perfect for businesses of all sizes who want personalized call answering, call transfers and messaging for multiple staff


Small

Up to 50 calls per month

Medium

Up to 200 calls per month

Large

Up to 500 calls per month

Extra Large

Up to 800 calls per month

Enterprise

900+ calls per month

ReceptionistPlus
$33*

per month

Pay as you go

$2.99 per call*

Great for reception overflow or intermittent use

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ReceptionistPlus 25
$75*

per month

Includes 25 calls

Excess calls $2.99/call*

Ideal for sole traders & small businesses with low call volumes

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ReceptionistPlus 100
$230*

per month

Includes 100 calls

Excess calls $2.80/call*

Suitable for small to medium size businesses anywhere in America

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ReceptionistPlus 150
$340*

per month

Includes 150 calls

Excess calls $2.80/call*

Suitable for small to medium size businesses anywhere in America

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ReceptionistPlus 200
$450*

per month

Includes 200 calls

Excess calls $2.80/call*

Suitable for small to medium size businesses anywhere in America

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ReceptionistPlus 300
$670*

per month

Includes 300 calls

Excess calls $2.80/call*

Ideal for medium to large businesses anywhere in America

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ReceptionistPlus 400
$880*

per month

Includes 400 calls

Excess calls $2.80/call*

Ideal for medium to large businesses anywhere in America

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ReceptionistPlus 500
$1,100*

per month

Includes 500 calls

Excess calls $2.75/call*

Ideal for medium to large businesses anywhere in America

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ReceptionistPlus 600
$1,315*

per month

Includes 600 calls

Excess calls $2.75/call*

Perfect for larger US businesses with higher call volumes

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ReceptionistPlus 700
$1,530*

per month

Includes 700 calls

Excess calls $2.75/call*

Perfect for larger US businesses with higher call volumes

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ReceptionistPlus 800
$1,740*

per month

Includes 800 calls

Excess calls $2.70/call*

Perfect for larger US businesses with higher call volumes

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ReceptionistPlus 900
$1,960*

per month

Includes 900 calls

Excess calls $2.70/call*

Best value for organizations & companies with high call volumes

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ReceptionistPlus 1000
$2,175*

per month

Includes 1,000 calls

Excess calls $2.70/call*

Best value for organizations & companies with high call volumes

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Higher volume plans
Corporate packages

If you’re needing a telephone answering service that caters for more than 1,000 calls per month, then you’ll want to ask about our high-volume discounts

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* Plus relevant sales tax. Refer to Terms & Conditions.

How it works

Bundle your ReceptionistPlus service

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

FAQs

At ReceptionHQ we make it easy to connect you with your customers by answering your calls when you aren’t available.

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritize who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Utilizing ReceptionHQ’s answering services means you have an experienced and personable receptionist with exceptional customer service skills interacting with your callers, all while costing significantly less than a full-time receptionist.

At ReceptionHQ, we offer a variety of answering services to suit the needs of businesses of any size, from a small business to a large corporation.  Whether you require a virtual receptionist, assistant or corporate services, our friendly virtual receptionists are ready to assist.

Read more.

ReceptionHQ is based in Phoenix, Arizona. ReceptionHQ is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Our Australian, UK and US operations provide “follow the sun” 24/7 virtual receptionist coverage. The majority of calls during standard office hours are answered locally by US-based receptionists, with our international teams answering after-hours calls and assisting during periods of peak demand.

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Every call diverted to ReceptionHQ will be answered – no matter what your circumstances are at the time of the call.

Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

This can provide an edge over your competitors, with great communication helping you to stand out.  ReceptionHQ combines the best receptionists in the USA with cutting-edge technology to make your customers feel valued, understood and important.  Our extensive professional answering service experience allows us to provide high-quality and innovative features which utilize the latest technology solutions.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are always on call and you can opt-in for 24/7 live call answering on any ReceptionHQ subscription.

Having a 24-hour answering service means never missing an important call, opportunity or potential sales lead ever again.  No matter the time of day or night.  In addition to being able to answer your calls around the clock in English, we also provide the option of having bilingual receptionists answer calls in Spanish from 5am-8pm (MST) every day.

On average around-the-clock, our call answering service answers calls within 10 seconds, to leave a lasting first impression.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Yes. ReceptionHQ’s team of receptionists based in the United States predominantly answer calls for our US clients during standard office hours, with overflow support available from our international teams such as in Australia and the UK.  Calls are answered by our team in the US whenever possible, however calls overflow to our international teams after hours and during unforeseen peaks in call volumes.  This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.
Read more.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

What our customers say on Google

We are very happy with the wonderful customer service (and) the staff that answers our incoming calls. They are very professional and polite to our customers.
Jody Galvan 2 months ago
ReceptionHQ provides reasonable and transparent pricing, a very easy to setup and understand web portal and friendly receptionists.
April Rogers 9 months ago
I’ve just started my fifth year with ReceptionHQ. Love the service. Even have some of my clients on it. Very professional. Very reliable. Simple to implement.
Tom Sheehan 6 months ago
Really did a great job for my roofing company!
Paul Crouse 5 months ago
After our one-week trial of ReceptionHQ, we knew we needed this for our business. We couldn’t believe we had missed 50 calls in a week’s time for our small business.
Katie Vivian 8 months ago

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Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.

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