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Virtual receptionists & 24/7 phone call answering services for your business

With our impressive average speed of answer and highly-trained receptionists, you can focus on your business and trust calls will be answered swiftly, seamlessly and with care. At any time of the day or night.


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We seize every opportunity to help you thrive, by connecting you with customers and nurturing your leads

We help your business thrive, by connecting you with more customers … anytime, anywhere

24-hour availability

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

US receptionists

The majority of our receptionists are in the United States, to ensure a true representation of your business.

Pay-per-call options

Our transparent pricing and pay-per-call options help ensure you have the most affordable answering service possible.

Customized greetings

Custom call greetings and scripted responses to customer questions ensure a seamless caller experience.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

7-day free trial

Instantly activate and set up your call answering service to have us start taking care of your customer calls.


A flexible 24-hour answering service you can depend on, whatever your needs

ReceptionHQ provides a professional phone answering service for clients ranging from small businesses and medium enterprises to large corporations and government departments. We offer a range of plans with no lock-in contracts and custom solutions for high-volume or high-complexity accounts.

We can provide a range of business solutions

Virtual receptionists

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

Phone numbers

Set up virtual inbound business phone numbers for different locations or, if you require a national presence, a toll-free number.

Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

Corporate solutions

Our services can be customized to suit high-volume, high-complexity corporate reception needs and we can also create custom solutions.


We work across multiple industries and business types

Our staff are highly trained in different industries and we have custom solutions for multiple sectors. We also work with a range of software and scheduling systems for seamless client management while delivering a personalized service.

Real Estate & Property Management

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How our professional answering service works

We answer within 4 rings

We take great pride in answering calls in less than 10 seconds on average.

We protect you against spam

We don’t charge for calls under 5 seconds or telemarketing calls.

We answer in less than 4 rings

We take pride in answering calls in under 10 seconds on average, to stop you losing frustrated callers to competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, so you avoid losing frustrated callers to your competitors.

What our virtual reception customers say on Google

I have used ReceptionHQ for a short time for my insurance agency, but I’m very impressed with their service. It is affordable and easy to get set up.
Michael Smith 7 months ago
Excellent answering service. I am an attorney with several businesses and ReceptionHQ has helped manage my calls.
Cesar Zuniga 7 months ago
We are very happy with the wonderful customer service (and) the staff that answers our incoming calls. They are very professional and polite to our customers.
Jody Galvan 7 months ago
I highly recommend ReceptionHQ to any business looking to enhance their customer service and streamline their operations.
Radiant Day Spa 7 months ago
We had a great experience setting up our four restaurant accounts … it’s been a relief knowing that our guests’ calls and questions are being answered with care.
Sarah Keckler 11 months ago
I’ve just started my fifth year with ReceptionHQ. Love the service. Even have some of my clients on it. Very professional. Very reliable. Simple to implement.
Tom Sheehan 11 months ago

Trusted by more than 25,000 businesses

FAQs

At ReceptionHQ we make it easy to connect you with your customers by answering your calls when you aren’t available.

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritize who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Utilizing ReceptionHQ’s answering services means you have an experienced and personable receptionist with exceptional customer service skills interacting with your callers, all while costing significantly less than a full-time receptionist.

At ReceptionHQ, we offer a variety of answering services to suit the needs of businesses of any size, from a small business to a large corporation.  Whether you require a virtual receptionist, assistant or corporate services, our friendly virtual receptionists are ready to assist.

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ReceptionHQ is based in Phoenix, Arizona. ReceptionHQ is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Our Australian, UK and US operations provide “follow the sun” 24/7 virtual receptionist coverage. The majority of calls during standard office hours are answered locally by US-based receptionists, with our international teams answering after-hours calls and assisting during periods of peak demand.

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Every call diverted to ReceptionHQ will be answered – no matter what your circumstances are at the time of the call.

Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

This can provide an edge over your competitors, with great communication helping you to stand out.  ReceptionHQ combines the best receptionists in the USA with cutting-edge technology to make your customers feel valued, understood and important.  Our extensive professional answering service experience allows us to provide high-quality and innovative features which utilize the latest technology solutions.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are always on call and you can opt-in for 24/7 live call answering on any ReceptionHQ subscription.

Having a 24-hour answering service means never missing an important call, opportunity or potential sales lead ever again.  No matter the time of day or night.  In addition to being able to answer your calls around the clock in English, we also provide the option of having bilingual receptionists answer calls in Spanish from 5am-8pm (MST) every day.

On average around-the-clock, our call answering service answers calls within 10 seconds, to leave a lasting first impression.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Yes. ReceptionHQ’s team of receptionists based in the United States predominantly answer calls for our US clients during standard office hours, with overflow support available from our international teams such as in Australia and the UK.  Calls are answered by our team in the US whenever possible, however calls overflow to our international teams after hours and during unforeseen peaks in call volumes.  This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.
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Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.


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Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.

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