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Save with a pay-per-call answering service

Do you need someone to answer the phone, take messages, transfer the occasional call when appropriate, and answer common customer queries? Our virtual receptionist pay-per-call solutions maximize cost-efficiency.


The most affordable live call answering solution for your business … just like having your own receptionist, without the expense of hiring one

US receptionists

The majority of our receptionists are in the United States, to ensure a true representation of your business.

24/7 live call answering

After-hours, weekends, federal holidays … we can answer day or night, 365 days a year, so you never miss opportunities.

Custom call greetings

We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

Screening & transfers

Call screening and transfer options, so you only take the most important calls, depending on your plan.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

How our live answering service works

Black Friday special

Limited-time offer: New customers save 30% on the standard call answering subscription pricing shown below for their first 3 months.

* Conditions apply.

Black Friday special

Limited-time offer: New customers save 30% on the standard call answering subscription pricing shown below for 3 months.

* Conditions apply.

Black Friday special

Limited-time offer: New customers save 30% on the standard call answering subscription pricing shown below for their first 3 months.

* Conditions apply.

Answering service ‘per call’ pricing

Unlike other answering service companies, who are unable to offer “per call” pricing, we proudly offer two different pay-per-call solutions. We’re also fully transparent with our pricing.

  MessageExpress ReceptionistPlus
Compare our
pay-per-call
answering
services

Call answering and message taking for one individual or team.

from
$19*
per month
See pricing

Messages, support and call transfers for multiple staff or departments.

from
$33*
per month
See pricing

Caller greeting Personalized Fully customized
List staff or departments One person or team Unlimited contacts
Collect information from callers 3 details 5 details
Warm call transfers  
Advise business hours/location  
Answer common questions  
  About MessageExpress Inquire now About ReceptionistPlusTry our 7-day free trial

* Plus relevant sales tax. Refer to Terms & Conditions.

MessageExpress

Call answering and message taking for one individual or team.

from $19* per month
  • Mostly US-based receptionists
  • No lock-in contract
  • Personalized greeting
  • Instant email or SMS messages
  • One person or team listed as message recipient
  • Mobile app & portal
  • 24/7 service upgrade option
  • Toll-free number upgrade option

ReceptionistPlus

Messages, support and call transfers for multiple staff or departments.

from $33* per month
  • Mostly US-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • toll-free number upgrade option
  • Fully customized greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Collect 5 pieces of info
  • Advise business hours/location

* Plus relevant sales tax. Refer to Terms & Conditions.

Virtual receptionists: pay-per-call versus pay-per-minute

ReceptionHQ’s virtual receptionists answer your calls 24/7, as though they work for your business, which can help you prevent missed opportunities.

Best of all, our pay-per-call services enable you to save considerably compared to in-house hires, using temp agencies or pay-per-minute services.

With our PAYG plans, you simply pay a small monthly subscription and then pay for the calls we answer. All other plans have a specified number of calls included. This can provide greater cost certainty month-to-month, which can be particularly beneficial for small businesses.

FAQs

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Every call diverted to ReceptionHQ will be answered – no matter what your circumstances are at the time of the call.

Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

This can provide an edge over your competitors, with great communication helping you to stand out.  ReceptionHQ combines the best receptionists in the USA with cutting-edge technology to make your customers feel valued, understood and important.  Our extensive professional answering service experience allows us to provide high-quality and innovative features which utilize the latest technology solutions.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are always on call and you can opt-in for 24/7 live call answering on any ReceptionHQ subscription.

Having a 24-hour answering service means never missing an important call, opportunity or potential sales lead ever again.  No matter the time of day or night.  In addition to being able to answer your calls around the clock in English, we also provide the option of having bilingual receptionists answer calls in Spanish from 5am-8pm (MST) every day.

On average around-the-clock, our call answering service answers calls within 10 seconds, to leave a lasting first impression.

Yes. ReceptionHQ’s team of receptionists based in the United States predominantly answer calls for our US clients during standard office hours, with overflow support available from our international teams such as in Australia and the UK.  Calls are answered by our team in the US whenever possible, however calls overflow to our international teams after hours and during unforeseen peaks in call volumes.  This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.
Read more.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

ReceptionistPlus is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require.  You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business.  Just like having your own in-house receptionist, but without the cost.  To your callers, they will feel as though they are speaking to someone sitting in your office.

The MessageExpress service works best for those clients who just need messages taken for one person or team.  The receptionist will answer with a greeting such as “Good morning,  [your business name].  May I take your message please?” Messages can be instantly sent by email or SMS, however call transfers are not available on this service.  On the MessageExpress service, receptionists are focused primarily on message taking, so are unable to provide general business information to callers.

The ReceptionistPlus service offers more flexibility and customisation so we can give the impression we are part of your business.  It’s designed for those clients who would like to provide a more personal touch.  When subscribing to the ReceptionistPlus service, you’ll receive a fully customized greeting, the ability to take different messages or make transfer calls to different people or departments in your organization, plus receptionists can answer basic questions about your business, such as the location, your website URL, what your business does and when calls might be returned.

Many of our clients appreciate the personal touch that comes with having our live receptionist service team answer every call with their preferred professional greeting.  Custom greetings with your provided script helps provide a seamless callers experience.  It’s also possible to have tailored on-hold messages which take the customer experience to the next level.

If you’re not sure which service is best for you, please speak to our friendly consultants or sign up for a free trial of our ReceptionistPlus service so you can test it out.  Once you subscribe, you change between package types whenever it suits your business. No penalties apply.


Self-manage your virtual reception pay-per-call service from anywhere

You can easily update your receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

Optional add-ons

+ Virtual address

Choose a virtual address to enhance your image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

What our customers say on Google

Excellent answering service. I am an attorney with several businesses and ReceptionHQ has helped manage my calls.
Cesar Zuniga
ReceptionHQ provides reasonable and transparent pricing, a very easy to setup and understand web portal and friendly receptionists.
April Rogers
ReceptionHQ is our extended team and our company has been able to scale thanks to ReceptionHQ!
Adrienne Bryant
I’ve just started my fifth year with ReceptionHQ. Love the service. Even have some of my clients on it. Very professional. Very reliable. Simple to implement.
Tom Sheehan
ReceptionHQ is outstanding! All incoming calls were answered with a friendly, professional greeting. I never missed a call or message from their professional staff.
Van Shaw
After our one-week trial of ReceptionHQ, we knew we needed this for our business. We couldn’t believe we had missed 50 calls in a week’s time for our small business.
Katie Vivian

Trusted by more than 25,000 businesses


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Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.

pay-per-call

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