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We’ll answer your phones
FREE for 7 days

Connecting you to your customers with America’s leading virtual receptionist service.

  • No Credit Card Required
  • Instant Activation
  • 25,000+ Happy Customers
  • US-Based Receptionists
  • Bilingual Options – English & Spanish-Speaking
  • Monthly Subscriptions From $19
  • No Lock-In Contracts

Get started today by filling out the form.

Please note: Our free trial is based on our ReceptionistPlus service, with receptionists able to take messages and transfer calls based on your availability settings.

Your business information

Please enter a valid cell phone number to enable your trial activation PIN to be sent by SMS.
Which industry do you belong to?

Create a login for your answering service portal:

Your password must include a minimum of eight characters, including one numeric or special character

What happens next

Awards & recognition

Awards & recognition

Winner

2021 Corporate Vision Small Business Awards

Best Call Answering & Virtual Reception Service Provider (Southwest USA)

Winner

2020 Inspiring Leaders Awards

US Head of Sales & Client Services

Winner

2020 Inspiring Leaders Awards

US Director of Call Center Operations

Winner

2020 Silver Stevie Award

Sales & Customer Service

Winner

2020 Corporate Vision Small Business Awards

Leading Provider of Virtual Reception & Call Answering Services (Arizona)

Winner

2021 Corporate Vision Small Business Awards

Best Call Answering & Virtual Reception Service Provider (Southwest USA)

Winner

2020 Inspiring Leaders Awards

US Head of Sales & Client Services

Winner

2020 Inspiring Leaders Awards

US Director of Call Center Operations

Winner

2020 Silver Stevie Award

Sales & Customer Service

Winner

2020 Corporate Vision Small Business Awards

Leading Provider of Virtual Reception & Call Answering Services (Arizona)

FAQs

At ReceptionHQ we make it easy to connect you with your customers by answering your calls when you aren’t available.

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritize who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Utilizing ReceptionHQ’s answering services means you have an experienced and personable receptionist with exceptional customer service skills interacting with your callers, all while costing significantly less than a full-time receptionist.

ReceptionHQ is based in Phoenix, Arizona. ReceptionHQ is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Our Australian, UK and US operations provide “follow the sun” 24/7 virtual receptionist coverage. The majority of calls during standard office hours are answered locally by US-based receptionists, with our international teams answering after-hours calls and assisting during periods of peak demand.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

ReceptionistPlus is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require.  You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business.  Just like having your own in-house receptionist, but without the cost.  To your callers, they will feel as though they are speaking to someone sitting in your office.

When you sign up to the ReceptionistPlus service or the 7-day free trial, we will allocate an exclusive local telephone number for you to divert your business calls to.  When we receive calls to your number, we will answer with your customized greeting, take a message or transfer specific calls to you, if requested.  With the ReceptionistPlus service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

You can get set up in a matter of minutes, using your preferred and distinct greeting.  For a MessageExpress or ReceptionistPlus service, you can start using the service almost instantly. Simply create and activate an account yourself, using the free trial webform, or have our customer service team do this for you.  Either way, it only takes a few minutes to get started. Once set up, you can immediately direct or divert your calls to ReceptionHQ and we will answer your calls to your specific requirements.

If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms.  Please contact us to find out more.

The live call answering free trial is based on the ReceptionistPlus service and is completely free.  We don’t require a credit card and it can be cancelled at any time.  When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to a client portal and mobile application to manage your service.  At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.  There is no obligation at all.

Yes, you receive an exclusive phone number for your business as part of your call answering package. You can either forward your existing phone calls to this number or advertise this number directly.  You are also welcome to port your existing phone number to ReceptionHQ from another provider.  If forwarding calls from another number, you can either forward all calls, or choose to have calls come to us when you’re busy or when there’s no answer.

No.  If you have a toll-free number, you can request to port it across to ReceptionHQ to save costs.  If you already have a local number, simply forward calls from your existing phone number to the unique number we provide.  We can work with any existing scenario, just ask.

What our customers love

We had a great experience setting up our four restaurant accounts … it’s been a relief knowing that our guests’ calls and questions are being answered with care.
Sarah Keckler
I’ve just started my fifth year with ReceptionHQ. Love the service. Even have some of my clients on it. Very professional. Very reliable. Simple to implement.
Tom Sheehan
After our one-week trial of ReceptionHQ, we knew we needed this for our business. We couldn’t believe we had missed 50 calls in a week’s time for our small business.
Katie Vivian
ReceptionHQ has been a game-changer for our team … accurate and immediate messages from the RHQ team have been instrumental to our continued success.
Barbara Richards, United Faith Mortgage
We tested them out by calling our number. The people answering the phones were very nice and professional. Exactly what we needed … we love the service!
David Eiriz
ReceptionHQ are great. In my own practice their virtual reception service helps out greatly. I now have time to do real work, instead of answering all of my calls.
Quinton Spencer, The Spencer Law Firm
As an insurance agency, our call volume can be high at times. ReceptionHQ representatives answer our calls quickly and consistently.
Kai Smith, Station 5 Insurance

Trusted by more than 25,000 businesses

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