Are calls answered within the United States?

Yes, during core business hours. Our US-based receptionists across Florida, North Carolina, Missouri and Arizona are available to answer calls between 5am and 7pm MST seven days a week, however an after-hours surcharge applies to calls outside 5am-7pm MST Monday to Friday (including all weekend) or on a US Federal Holiday.

For most Florida businesses, core hours are the equivalent of 7am-9pm EST or 8am-10pm EDT depending on the time of year. If your business is in the Florida Panhandle (for example, Pensacola and Panama City), that’s 6am-8pm CST or 7am-9pm CDT.

Calls from 7pm-5am MST (for most of Florida 9pm-7am EST or 10pm-8am EDT) are handled by our equally skilled, English-speaking team in Australia – trained to the same high standards and delivering the same quality of service around the clock. For the Florida Panhandle, the overnight window is 8pm-6am CST or 9pm-7am CDT.