A reliable answering service Georgia businesses trust

Almost two-fifths of ReceptionHQ’s US-based receptionists are located on the Eastern Seaboard (spread across North Carolina and Florida), with our US headquarters and custom service team based in Phoenix.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you’re away from the office or your in-house receptionist is at lunch, on vacation, or busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the free trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy.

In such instances, our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing there’s always someone available to answer your calls.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Bilingual coverage by US-based receptionists is available 5am-7pm MST every day of the week, with the exception of Thanksgiving, Christmas Day and New Year’s Day.

That’s the equivalent of 7am-9pm EST or 8am-10pm EDT, depending on the time of year.

After-hours surcharges apply to bilingual call answering on weekends and federal holidays.

Yes, during core business hours. Our US-based receptionists across Florida, North Carolina, Missouri and Arizona are available to answer calls between 5am and 7pm MST seven days a week, however an after-hours surcharge applies to calls outside 5am-7pm MST Monday to Friday (including all weekend) or on a US Federal Holiday. For businesses in Eastern Time states, that’s the equivalent of 7am-9pm EST or 8am-10pm EDT depending on the time of year.

Calls from 7pm-5am MST (9pm-7am EST or 10pm-8am EDT) are handled by our equally skilled, English-speaking team in Australia – trained to the same high standards and delivering the same quality of service around the clock.

In Georgia’s booming economy, businesses across virtually every sector rely on live call answering – but a few industries stand out.

Healthcare and medical practices across the state – from Atlanta’s major hospital systems to regional clinics – use answering services for appointment scheduling and after-hours patient inquiries. Legal and financial services firms throughout Metro Atlanta and beyond depend on call answering to capture new client inquiries and ensure every call is handled professionally.

Real estate and property management businesses – particularly active in Atlanta’s fast-moving market and the growing suburbs – rely on 24/7 availability to respond to time-sensitive leads. The building, construction and trades sector is thriving across Georgia, and contractors use virtual receptionists to manage inbound calls while on job sites.

Corporate and government organizations with operations in Georgia use answering services to manage high call volumes and maintain professional communications. Tourism and hospitality businesses – especially in Savannah, the Golden Isles and the North Georgia mountains – use answering services to handle reservations and guest inquiries around the clock.

If your industry isn’t listed, contact our team – we serve businesses across all sectors.

The live call answering free trial is based on the ReceptionistPlus service and is completely free.  We don’t require a credit card and it can be cancelled at any time.  When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to our online client portal to manage your service.  At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.  There is no obligation at all.