A reliable answering service Michigan businesses trust

ReceptionHQ’s US headquarters, primary reception operations and customer service team are based in Phoenix, Arizona. We have US-based receptionists located in North Carolina, Florida, Missouri and Arizona.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you’re away from the office or your in-house receptionist is at lunch, on vacation, or busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the free trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy.

In such instances, our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing there’s always someone available to answer your calls.

Yes, during core business hours. Our US-based receptionists across Florida, North Carolina, Missouri and Arizona are available to answer calls between 5am and 7pm MST seven days a week, however an after-hours surcharge applies to calls outside 5am-7pm MST Monday to Friday (including all weekend) or on a US Federal Holiday.

Depending on the time of year and your business location, your local equivalent is:

• 7am-9pm EST or 8am-10pm EDT
• 6am-8pm CST or 7am-9pm CDT

Calls from 7pm-5am MST (9pm-7am EST or 10pm-8am EDT / 8pm-6am CST or 9pm-7am CDT) are handled by our equally skilled, English-speaking team in Australia – trained to the same high standards and delivering the same quality of service around the clock.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Bilingual coverage by US-based receptionists is available 5am-7pm MST every day of the week, with the exception of Thanksgiving, Christmas Day and New Year’s Day.

That is the equivalent of the following, depending on the time of year:

• 7am-9pm EST / 8am-10pm EDT
• 6am-8pm CST / 7am-9pm CDT

After-hours surcharges apply to bilingual call answering on weekends and federal holidays.

Michigan’s diverse economy means businesses across virtually every sector rely on live call answering – but a few industries stand out.

Healthcare and medical practices across the state – from major hospital systems in Detroit and Ann Arbor to regional clinics – use answering services for appointment scheduling and after-hours patient inquiries. Legal firms throughout Michigan depend on call answering to capture new client inquiries and ensure every call is handled professionally.

Real estate and property management businesses – particularly active across Metro Detroit, Grand Rapids and the state’s lakefront communities – rely on 24/7 availability to respond to time-sensitive leads. The building, construction and trades sector remains a cornerstone of Michigan’s economy, and contractors use virtual receptionists to manage inbound calls while on job sites.

Small businesses across the state, from retail operations to professional service firms, use call answering to present a professional image without the overhead of in-house staff. Tourism and hospitality businesses – especially in Traverse City, Mackinac Island and along the Great Lakes shoreline – use answering services to handle reservations and guest inquiries around the clock.

If your industry isn’t listed, contact our team – we serve businesses across all sectors.

The live call answering free trial is based on the ReceptionistPlus service and is completely free.  We don’t require a credit card and it can be cancelled at any time.  When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to our online client portal to manage your service.  At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.  There is no obligation at all.