A reliable answering service New Mexico businesses trust

ReceptionHQ’s US headquarters, primary reception operations and customer service team are based in Phoenix, Arizona. We have US-based receptionists located in Arizona, Missouri, Florida and North Carolina.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you’re away from the office or your in-house receptionist is at lunch, on vacation, or busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the free trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy.

In such instances, our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing there’s always someone available to answer your calls.

Yes, during core business hours. Our US-based receptionists across Arizona, Missouri, Florida and North Carolina are available to answer calls between 5am and 7pm MST seven days a week (or 6am-8pm MDT during daylight saving).

An after-hours surcharge applies to calls outside 5am-7pm MST / 6am-8pm MDT Monday to Friday (including all weekend) or on a US Federal Holiday.

Calls from 7pm-5am MST / 8pm-6am MDT are handled by our equally skilled, English-speaking team in Australia – trained to the same high standards and delivering the same quality of service around the clock.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Bilingual coverage by US-based receptionists is available every day of the week 5am-7pm MST / 6am-8pm MDT, with the exception of Thanksgiving, Christmas Day and New Year’s Day.

After-hours surcharges apply to bilingual call answering on weekends and federal holidays.

New Mexico’s unique economy – shaped by federal research, tourism and natural resources – means businesses across a range of sectors rely on live call answering.

Healthcare and medical practices across the state, from Albuquerque’s hospitals to rural clinics serving remote communities, use answering services for appointment scheduling and after-hours patient inquiries. Legal firms throughout New Mexico depend on call answering to capture new client inquiries and ensure every call is handled professionally.

Tourism and hospitality businesses – a major driver of the state’s economy, from Santa Fe’s galleries and restaurants to outdoor recreation across the state – use answering services to handle reservations and guest inquiries around the clock. Real estate and property management businesses, particularly in the growing Albuquerque and Rio Rancho markets, rely on 24/7 availability to respond to time-sensitive leads.

Small businesses across New Mexico, from retail operations to professional service firms, use call answering to present a professional image without the overhead of in-house staff. The building, construction and trades sector is active across the state, and contractors use virtual receptionists to manage inbound calls while on job sites.

If your industry isn’t listed, contact our team – we serve businesses across all sectors.

The live call answering free trial is based on the ReceptionistPlus service and is completely free.  We don’t require a credit card and it can be cancelled at any time.  When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to our online client portal to manage your service.  At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.  There is no obligation at all.