Answering service for contractors, home service providers & skilled trades

Yes.  Our receptionists are always on call and all ReceptionHQ plans include 24/7 live call answering as standard.  Having a 24-hour answering service helps ensure important calls, opportunities and potential leads are captured, at any time of day or night.

An after-hours surcharge applies to calls answered outside core business hours (5am-7pm MST, Monday-Friday), except during a free trial.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

We have US-based bilingual receptionists available 7 days a week from 5am to 7pm MST, with the exception of Thanksgiving, Christmas Day and New Year’s Day.  After-hours surcharges apply to bilingual call answering on weekends and federal holidays.

Yes. Depending on your plan, our receptionists follow your custom scripting to assess how urgent a call is, quote your call-out fees and capture the key details – address, job type and the nature of the problem. You decide what counts as an emergency and how each call should be handled, and we follow your process every time.

Yes. Our receptionists work with the scheduling tools and CRMs your business already uses, so there’s no need to change your systems or processes. We can book new quotes and jobs, schedule recurring service visits and manage cancellations and reschedules, all within your preferred software.

Yes. Many contractors scale up during their busy season or after a surge in demand, then adjust back when things quiet down. You can use ReceptionHQ for a day, a week or an entire season. We offer monthly subscriptions and there’s no lock-in contract.  If you’d like to keep your account active but pause it during quieter months, ask our team about the pause option.

If you start with the virtual reception free trial, it gives you an opportunity to understand what call volume or duration you should select ongoing.  Once you’ve selected your plan, you can upgrade or downgrade at any time without penalty.  To help give you confidence you are on the correct plan, you will be provided with an online client portal, which allows you to track your usage in real time. You’ll be able to see every incoming call by day and time, the messages received, where they were sent and whether any calls were transferred.

The live call answering free trial is based on the ReceptionistPlus service and is completely free.  We don’t require a credit card and it can be cancelled at any time.  When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to our online client portal to manage your service.  At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.  There is no obligation at all.