Are calls answered within the United States?

Yes. Our US-based receptionists (mostly located in Arizona, but also in Missouri, North Carolina and Florida) are available to answer calls between 5am and 7pm MST every day, ensuring your customers experience professional American voices representing your brand during core business hours.

An after-hours surcharge applies to calls outside 5am-7pm MST Monday to Friday or on a US Federal Holiday. US-based receptionists are still available to answer calls between 5am and 7pm MST Saturday and Sunday. However, overnight calls are handled by our equally skilled, English-speaking team in Australia – trained to the same high standards and delivering the same quality of service around the clock.

Core hours are based on Phoenix, Arizona time. Depending on where your business is located in the Southwest, your local equivalent may shift by one hour from the second Sunday in March to the first Sunday in November. Here’s how that breaks down:

• Mountain Daylight Time (where observed): 6am–8pm MDT
• Pacific Time: 4am–6pm PST / 5am–7pm PDT