Yes. Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken. All settings can be updated individually and instantly via the ReceptionHQ client portal.
Yes. Our receptionists are always on call and all ReceptionHQ plans include 24/7 live call answering as standard. Having a 24-hour answering service helps ensure important calls, opportunities and potential leads are captured, at any time of day or night.
An after-hours surcharge applies to calls answered outside core business hours (5am-7pm MST, Monday-Friday), except during a free trial.
Yes, you can forward any landline, cell phone number or toll-free number to us, to be answered by our receptionists. Forwarded calls are seamlessly answered by our receptionists in your company name with the greeting of your choice.
Yes. You will be allocated an exclusive, dedicated local number based on the location of your company. You can either advertise this number directly, or forward calls to it from your existing business number. When calls are received to your dedicated number, our professional receptionists will be prompted to answer in your business name.
If your business would benefit from multiple numbers or toll-free number, you can add these for an additional cost.
Yes. ReceptionHQ can provide you with a local number for where you are based and, if you require it, we can also provide multiple numbers in different area codes. Advertising local numbers in additional cities or regions can give customers the impression your business is more established or has a larger coverage area. For a national appearance, we can provide you with a toll-free number. Contact us to find out more.
ReceptionHQ’s operations launched in the United States in 2007 and we’ve been helping US businesses thrive ever since! That was four years after parent company OfficeHQ was founded in Australia and our operations have since expanded into the United Kingdom in 2011 and New Zealand in 2018.
Our US answering service clients range from small businesses to large enterprises. This includes:
We also assist a variety of contractors, home service providers and skilled trades, including:
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