A reliable answering service Iowa businesses trust

ReceptionHQ has US-based receptionists located in Missouri, North Carolina, Florida and Arizona, with our US headquarters and custom service team based in Phoenix.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you’re away from the office or your in-house receptionist is at lunch, on vacation, or busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the free trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy.

In such instances, our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing there’s always someone available to answer your calls.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Bilingual coverage by US-based receptionists is available 5am-7pm MST every day of the week, with the exception of Thanksgiving, Christmas Day and New Year’s Day.

That is the equivalent of 6am-8pm CST or 7am-9pm CDT, depending on the time of year.

After-hours surcharges apply to bilingual call answering on weekends and federal holidays.

Yes, during core business hours. Our US-based receptionists across Missouri, Florida, North Carolina and Arizona are available to answer calls between 5am and 7pm MST seven days a week, however an after-hours surcharge applies to calls outside 5am-7pm MST Monday to Friday or on a US Federal Holiday. For businesses in Central Time states, that’s the equivalent of 6am-8pm CST or 7am-9pm CDT depending on the time of year.

Calls from 7pm–5am MST (8pm-6am CST or 9pm-7am CDT) are handled by our equally skilled, English-speaking team in Australia – trained to the same high standards and delivering the same quality of service around the clock.

Iowa’s diverse economy – anchored by agriculture, financial services and healthcare – means businesses across a wide range of sectors rely on live call answering.

With Des Moines one of the largest insurance hubs in the country, financial services and insurance firms use answering services to maintain professional communications around the clock and avoid missing client calls. Healthcare and medical practices across the state rely on call answering for appointment scheduling and after-hours patient inquiries.

Legal firms throughout Iowa depend on call answering to capture new client inquiries and ensure every call is handled professionally. Real estate and property management businesses rely on 24/7 availability to respond to time-sensitive leads.

Small businesses across the state, from retail operations to professional service firms, use call answering to present a professional image without the overhead of in-house staff. The building, construction and trades sector plays a vital role in Iowa’s economy, and contractors use virtual receptionists to manage inbound calls while on job sites.

If your industry isn’t listed, contact our team – we serve businesses across all sectors.

The live call answering free trial is based on the ReceptionistPlus service and is completely free.  We don’t require a credit card and it can be cancelled at any time.  When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to our online client portal to manage your service.  At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.  There is no obligation at all.