A reliable answering service New York businesses trust

ReceptionHQ’s US headquarters are in Phoenix, Arizona, however almost two-fifths of our US-based receptionists are located on the Eastern Seaboard (spread across North Carolina and Florida).

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you’re away from the office or your in-house receptionist is at lunch, on vacation, or busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the free trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy.

In such instances, our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing there’s always someone available to answer your calls.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Bilingual coverage by US-based receptionists is available 5am-7pm MST every day of the week, which is the equivalent of 7am-9pm EST or 8am-10pm EDT depending on the time of year.

Yes, during standard US business hours. Calls are handled by our US-based reception team across Florida, North Carolina, Missouri and Arizona from 5am-7pm MST Monday to Friday, excluding federal holidays. For businesses in Eastern Time states, that’s 7am-9pm EST or 8am-10pm EDT depending on the time of year.

After-hours calls are answered by our Australian team – equally skilled receptionists in an English-speaking country with similar business culture and professional standards. All receptionists receive the same training and deliver the same professional service, ensuring 24/7 coverage without compromising quality.

New York State’s scale and diversity means businesses across virtually every sector benefit from live call answering. Financial and professional services firms – particularly in New York City – use answering services to ensure every client inquiry is handled with care. Legal practices across the state rely on 24/7 availability to capture new client inquiries at any hour.

Healthcare and medical practices are significant users, especially for after-hours patient calls and appointment scheduling. Real estate and property management businesses – active across both NYC and upstate markets – depend on responsive call handling to stay competitive.

Tourism and hospitality businesses, from Catskills resorts to Niagara Falls operators, need calls answered outside standard hours when guests are most likely to reach out. Trades and home services businesses also rely heavily on call answering, particularly through the busy spring and summer season.

If your industry isn’t listed, contact our team – we serve businesses across all sectors.

The live call answering free trial is based on the ReceptionistPlus service and is completely free.  We don’t require a credit card and it can be cancelled at any time.  When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to our online client portal to manage your service.  At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.  There is no obligation at all.