Cost-effective US inbound call center services

Regardless of your call volumes, we can provide a 24/7 US-based live answering solution with dedicated or shared resources to ensure you capture every lead and deliver the highest possible customer satisfaction.


Why risk poor caller experience & data security offshore when you can choose onshore call center services?

Dedicated or shared
US-based agents

Whether you need dedicated or shared resources, your calls are always answered within America.

24/7 answering service with time-specific flows

Intelligent scripting can support different call flows after-hours, during weekends, on public holidays and more.

Advanced call scripting for enhanced CX

We can use multi-level, conditional scripting so complex call flows are consistently managed every time.

CRM data entry

Every interaction tracked and caller information entered directly into your CRM means better conversations.

On-shore data storage

We take data sovereignty seriously, with strict security measures and customer data on-shore at all times.

Fast speed of answer

Have high call volumes? No worries! We can handle it and we’ll answer your calls in an average of 10 seconds or less.


How it works


Your tools are our tools

Our agents have vast experience using the software shown below – online calendars, appointment booking platforms, CRMs, customer service software and collaboration tools – and we can also set you up with an ReceptionHQ calendar, custom-build a webform for lead submission or utilize an existing webform.

Bespoke call center services designed around your specific needs

No matter what inbound call center services you require, we’re ready and willing to create a package to suit.

Request a custom quote today.

FAQs

Having a virtual answering service is easy! With ReceptionHQ, an experienced and friendly remote receptionist answers your business calls and politely greets your callers based on your script. Our virtual receptionists can screen calls and handle them however you prefer. A live receptionist will call you to announce who is calling and about what, and then transfer the call to you to accept. However, if you’re busy, the live receptionist will take a message and send you a notification by text or email.

Read more.

Our US answering service clients range from small businesses to large enterprises. This includes corporate organizations, attorneys and law firms, medical centers and healthcare practitioners, accountants, real estate and property management agencies, IT companies, start-ups, franchises, contractors and home service providers, skilled trades and much more.

Yes, in addition to the United States and Canada, we offer virtual reception services and other business solutions in Australia, New Zealand and the United Kingdom. We also service some parts of Europe.

Please contact us for more information on our international services.

ReceptionHQ’s operations launched in the United States in 2007 and we’ve been helping US businesses thrive ever since! That was four years after parent company OfficeHQ was founded in Australia and our operations have since expanded into the United Kingdom in 2011 and New Zealand in 2018.

Bundle your call center services

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

+ Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

What our customers love

We have enjoyed a multi-year relationship with ReceptionHQ and found their service to be superior … they answer the phone in the high 90th percentile range.
Car Buyer USA
ReceptionHQ plays a huge role in our company’s operations. We use their live answering service to handle all overflow phone calls for our company.
FlatFeeLandlord.com
ReceptionHQ are great. In my own practice their virtual reception service helps out greatly. I now have time to do real work, instead of answering all of my calls.
The Spencer Law Firm
We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.
John Lombard, Sales Recruit Partners
Support always respond quickly and action whatever is needed, which is huge for us – especially when we have new employees and we need to update our instructions.
Stavros Loizides, Fox First Real Estate
Helpful and friendly staff offering a professional service. Can highly recommend.
Paul Werner, Denture Clinics
As a solo attorney with a mostly virtual practice … I’ve received great feedback on the professionalism of the ReceptionHQ virtual receptionists.
Andrea Paris, Californian attorney
The investment in having a dedicated phone answering service which operates 24/7 is invaluable.
Frank Walmsley, Capital Commercial Business Sales
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.
Callex Communications Specialists

Trusted by more than 25,000 businesses


Find out more

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Want to try our call answering services for free?

Put ReceptionHQ’s inbound call center services to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put ReceptionHQ’s inbound call center services to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our ReceptionistPlus service, with US-based agents able to take messages and transfer calls based on your availability settings.

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