A reliable answering service Texas businesses trust

ReceptionHQ’s US headquarters are in Phoenix, Arizona, with US-based receptionists located in Arizona, Missouri, Florida and North Carolina.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you’re away from the office or your in-house receptionist is at lunch, on vacation, or busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the free trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy.

In such instances, our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing there’s always someone available to answer your calls.

Yes, during standard US business hours. From 5am-7pm MST Monday to Friday excluding federal holidays, calls are handled by our US-based reception team across Arizona, Missouri, Florida and North Carolina.

Depending on the time of year and your business location, your local equivalent time would be:

• 6am-8pm CST or 7am-9pm CDT
• 5am-7pm MST or 6am-8pm MDT

After-hours calls are answered by our Australian team – equally skilled receptionists in an English-speaking country with similar business culture and professional standards. All receptionists receive the same training and deliver the same professional service, ensuring 24/7 coverage without compromising quality.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Bilingual coverage by US-based receptionists is available 5am-7pm MST every day of the week, which is the equivalent of the following depending on the time of year:

• 6am-8pm CST
• 7am-9pm CDT / 6am-8pm MDT

Texas’s diverse economy means businesses across virtually every sector rely on live call answering – but a few industries stand out.

Legal and financial services firms across Dallas, Houston and Austin use answering services to capture new client inquiries and ensure every call is handled professionally. Real estate and property management businesses – particularly active in Houston, Dallas and Austin – depend on 24/7 availability to respond to time-sensitive leads. Healthcare and medical practices throughout the state use call answering for appointment scheduling and after-hours patient inquiries.

Texas’s booming technology sector, especially in Austin, uses virtual receptionists to manage inbound calls without the overhead of in-house staff.

Energy companies and related services businesses – a cornerstone of the Houston economy – rely on call answering to stay responsive to clients and contractors around the clock.

Trades and home services businesses also depend heavily on call answering, particularly given Texas’s rapid population growth and year-round construction activity.

If your industry isn’t listed, contact our team – we serve businesses across all sectors.

The live call answering free trial is based on the ReceptionistPlus service and is completely free.  We don’t require a credit card and it can be cancelled at any time.  When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to our online client portal to manage your service.  At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.  There is no obligation at all.