24/7 roofing answering service for busy roofers

Yes. Depending on your plan, our receptionists follow your custom scripting to assess how urgent a call is, quote your call-out fees and capture the key details – property address, roof type and the nature of the problem. You decide what counts as an emergency and how each call should be handled, and we follow your process every time.

Yes. Many roofing businesses scale up after a major storm when call volume surges, then adjust back when things quiet down. You can use ReceptionHQ for a day, a week or an entire season. We offer monthly subscriptions and there’s no lock-in contract. If you’d like to keep your account active but pause it during quieter months, ask our team about the pause option.

Yes.  Our receptionists are always on call and all ReceptionHQ plans include 24/7 live call answering as standard.  Having a 24-hour answering service helps ensure important calls, opportunities and potential leads are captured, at any time of day or night.

An after-hours surcharge applies to calls answered outside core business hours (5am-7pm MST, Monday-Friday), except during a free trial.

Yes.  Your calls are handled by our US-based reception team across Arizona, Florida, North Carolina and Missouri between 5am and 7pm MST every day, ensuring your customers experience professional American voices representing your brand across core business hours.  An after-hours surcharge applies to calls outside 5am-7pm Monday to Friday or on a US Federal Holiday. US-based receptionists are still available to answer calls between 5am and 7pm MST Saturday and Sunday. However, overnight calls are handled by our equally skilled, English-speaking team in Australia – trained to the same high standards and delivering the same quality of service around the clock.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

We have US-based bilingual receptionists available 7 days a week from 5am to 7pm MST, with the exception of Thanksgiving, Christmas Day and New Year’s Day.  After-hours surcharges apply to bilingual call answering on weekends and federal holidays.

If you start with the virtual reception free trial, it gives you an opportunity to understand what call volume or duration you should select ongoing.  Once you’ve selected your plan, you can upgrade or downgrade at any time without penalty.  To help give you confidence you are on the correct plan, you will be provided with an online client portal, which allows you to track your usage in real time. You’ll be able to see every incoming call by day and time, the messages received, where they were sent and whether any calls were transferred.

The live call answering free trial is based on the ReceptionistPlus service and is completely free.  We don’t require a credit card and it can be cancelled at any time.  When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to our online client portal to manage your service.  At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.  There is no obligation at all.