Ready to reactivate your call answering service?

If you are a past client of ReceptionHQ, or you’ve previously signed up for a free trial, simply submit this form to have us start answering your business phone calls again.

Once we receive your reactivation request, we’ll contact you to confirm the details and make sure you’re on the right plan.

25,000+ Happy Customers
US Receptionists With Overflow Support
Bilingual Options – English & Spanish-Speaking
No Lock-In Contracts

By reactivating your account, you are agreeing to the Terms & Conditions

FAQs

Why should I get a live call answering service?

At ReceptionHQ we make it easy to connect you with your customers by answering your calls when you aren’t available.

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritize who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Utilizing ReceptionHQ’s answering services means you have an experienced and personable receptionist with exceptional customer service skills interacting with your callers, all while costing significantly less than a full-time receptionist.

Why types of answering services does ReceptionHQ offer?

At ReceptionHQ, we offer a variety of answering services to suit the needs of businesses of any size, from a small business to a large corporation. Whether you require a virtual receptionist, assistant or corporate services, our friendly virtual receptionists are ready to assist.

Where is ReceptionHQ based?

ReceptionHQ is based in Phoenix, Arizona. ReceptionHQ is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Our Australian, UK and US operations provide “follow the sun” 24/7 virtual receptionist coverage. The majority of calls during standard office hours are answered locally by US-based receptionists, with our international teams answering after-hours calls and assisting during periods of peak demand.

Can your receptionists answer the calls I am missing when I am on another call?

Yes, our receptionist can answer calls you’d usually miss. You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Every call diverted to ReceptionHQ will be answered – no matter what your circumstances are at the time of the call.

Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

This can provide an edge over your competitors, with great communication helping you to stand out. ReceptionHQ combines the best receptionists in the USA with cutting-edge technology to make your customers feel valued, understood and important. Our extensive professional answering service experience allows us to provide high-quality and innovative features which utilize the latest technology solutions.

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Do you offer a 24/7 live call answering service?

Yes. Our receptionists are always on call and you can opt-in for 24/7 live call answering on any ReceptionHQ subscription.

Having a 24-hour answering service means never missing an important call, opportunity or potential sales lead ever again. No matter the time of day or night. In addition to being able to answer your calls around the clock in English, we also provide the option of having bilingual receptionists answer calls in Spanish from 5am-8pm (MST) every day.

On average around-the-clock, our call answering service answers calls within 10 seconds, to leave a lasting first impression.

Do you offer live call answering services in Spanish?

Yes. Spanish bilingual service is included with every account at no additional cost. Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Are calls answered within the United States?

Yes. ReceptionHQ’s team of receptionists based in the United States predominantly answer calls for our US clients during standard office hours, with overflow support available from our international teams such as in Australia and the UK. Calls are answered by our team in the US whenever possible, however calls overflow to our international teams after hours and during unforeseen peaks in call volumes. This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

Can I sign-up for short-term call answering, for example a day, week or month?

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave. Some clients use the service during their busy periods only, as call overflow or for campaigns. Our live call answering service is like having a casual receptionist who is always available. It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

What our customers love

We are a small, but very busy company. Having ReceptionHQ enhances our image and makes us look very professional.

Tami Podell, Assisted Living Connections

ReceptionHQ plays a huge role in our company’s operations. We use their live answering service to handle all overflow phone calls for our company.

FlatFeeLandlord.com

I have used ReceptionHQ for a short time for my insurance agency, but I’m very impressed with their service. It is affordable and easy to get set up.

Michael Smith

I highly recommend ReceptionHQ to any business looking to enhance their customer service and streamline their operations.

Radiant Day Spa

We had a great experience setting up our four restaurant accounts … it’s been a relief knowing that our guests’ calls and questions are being answered with care.

Sarah Keckler

ReceptionHQ is our extended team and our company has been able to scale thanks to ReceptionHQ!

Adrienne Bryant

I’ve been using ReceptionHQ for my medical practice, and the service is amazing! The receptionists are very polite, kind, patient and very professional.

Carmen Gnatenco