Archives: FAQs

FAQs / After-Hours Answering Services, MessageExpress

What’s the difference between ReceptionistPlus and Message Express?

The MessageExpress service works best for those clients who just need messages taken for one person or team. The receptionist will answer with a greeting such as “Good morning, [your business name]. May I take your message please?” Messages can be instantly sent by email or SMS, however call transfers are not available on this service. On the MessageExpress service, receptionists are focused primarily on message taking, so are unable to provide general business information to callers.

The ReceptionistPlus service offers more flexibility and customisation so we can give the impression we are part of your business. It’s designed for those clients who would like to provide a more personal touch. When subscribing to the ReceptionistPlus service, you’ll receive a fully customized greeting, the ability to take different messages or make transfer calls to different people or departments in your organization, plus receptionists can answer basic questions about your business, such as the location, your website URL, what your business does and when calls might be returned.

Many of our clients appreciate the personal touch that comes with having our live receptionist service team answer every call with their preferred professional greeting. Custom greetings with your provided script helps provide a seamless callers experience. It’s also possible to have tailored on-hold messages which take the customer experience to the next level.

If you’re not sure which service is best for you, please speak to our friendly consultants or sign up for a free trial of our ReceptionistPlus service so you can test it out. Once you subscribe, you change between package types whenever it suits your business. No penalties apply.

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FAQs / MessageExpress, Virtual Reception Free Trial, Virtual Reception Services

We already have a phone number. Does that matter?

No. If you have a toll-free number, you can request to port it across to ReceptionHQ to save costs. If you already have a local number, simply forward calls from your existing phone number to the unique number we provide. We can work with any existing scenario, just ask.

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FAQs / MessageExpress, Virtual Reception Services

Can I upgrade or downgrade my subscription anytime?

Yes, you have the flexibility to upgrade or downgrade at any time to a more suitable subscription that meets your requirements and budget. For example, you can change the number of calls being answered by ReceptionHQ or you can change the type of package you have subscribed to. There’s no cost to change plans. We want you to feel comfortable you are on the right plan for your usage.

This means you can take advantage of our flexible and scalable virtual receptionist services to provide the level of support you need as your business evolves. You can scale up your call answering plan as your business grows, or to cope with peak periods, as well as scale down during quieter times. You have complete control.

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FAQs / MessageExpress, Overflow Answering Services, US-Based, Virtual Reception Services

Can your receptionists answer the calls I am missing when I am on another call?

Yes, our receptionist can answer calls you’d usually miss. You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Every call diverted to ReceptionHQ will be answered – no matter what your circumstances are at the time of the call.

Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

This can provide an edge over your competitors, with great communication helping you to stand out. ReceptionHQ combines the best receptionists in the USA with cutting-edge technology to make your customers feel valued, understood and important. Our extensive professional answering service experience allows us to provide high-quality and innovative features which utilize the latest technology solutions.

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FAQs / Call Routing & Numbers, Outbound Calling, Virtual Reception Services

Is there a contract or lengthy agreement?

No, there’s no lock-in contracts or cancellation fees. ReceptionHQ offers month-to-month subscriptions for our virtual reception services, which can be cancelled by letting us know at least three days prior to your subscription renewal date.

This means total flexibility in how you use our call answering services and you always have complete control. We take pride in retaining your business month after month by delivering exceptional service.

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FAQs / MyDiary, ReceptionistPlus

Can you transfer calls to me or a staff member?

Yes, we are able to transfer calls to any staff member on any phone (landline or cell). With our innovative software, we can record availability preferences for each staff member and only transfer when requested. Individual details can be updated at any time via our online client portal.

We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place. If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.

We do not blind transfer calls (transfer unannounced) unless you request this.

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FAQs / MessageExpress, ReceptionistPlus

Can you just take messages?

Yes. We can answer your calls and advise your callers you are in a meeting, travelling or with a client – you choose. Our receptionists can then take a detailed message with the information you require and forward this message to you by email or SMS instantly so that you can return the call in your own time.

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FAQs / After-Hours Answering Services, MyDiary, Overflow Answering Services, Temporary Answering Services

Are you able to book appointments for us?

Yes, we have a dedicated team of highly experienced receptionists who can book appointments for you. The MyDiary service is ideal for professionals who depend on appointments being made and managed while they are focused on their clients. Our receptionists can schedule and reschedule appointments, manage cancellations and even take payments in your preferred software. We support a large number of third-party appointment booking tools and CRMs. Please contact us for more information.

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FAQs / MyAssistant, MyDiary

Can your receptionists answer questions from callers?

Yes. We are able to answer basic questions such as your location, directions to premises, fax number, website, pricing and other general questions. Depending on your plan, you can provide us with detailed call scripts or answers to FAQs to assist your callers. Just let us know your needs and we’ll set up your account according to your preferred process.

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