Where is ReceptionHQ based?
ReceptionHQ has US-based receptionists located in Missouri, North Carolina, Florida and Arizona, with our US headquarters and custom service team based in Phoenix.
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How do virtual call answering services work?
Having a virtual call answering service is easy! With ReceptionHQ, an experienced and friendly call center agent answers your business calls and politely greets your callers based on your script.
Our agents can screen calls and handle them however you prefer. If you want call transfers, an agent will always announce who is calling and about what, and then transfer the call. They can take messages, answer FAQs, schedule appointments and more.
Can your call center agents handle both inbound and outbound calls?
Are we able to use your receptionists for both inbound and outbound calls?
Are your outbound receptionists bilingual?
What number will be used for my outbound calls?
What kinds of calls can ReceptionHQ make for us?
What is an outbound calling service?
Are calls answered within the United States?
Yes. Your calls are handled by our US-based reception team across Arizona, Florida, North Carolina and Missouri between 5am and 7pm MST every day, ensuring your customers experience professional American voices representing your brand across core business hours.
After-hours coverage: An after-hours surcharge applies to calls outside 5am-7pm Monday to Friday or on a US Federal Holiday. US-based receptionists are still available to answer calls between 5am and 7pm MST Saturday and Sunday. However, overnight calls are handled by our equally skilled, English-speaking team in Australia – trained to the same high standards and delivering the same quality of service around the clock.
Consistent quality: All receptionists undergo identical training programs and are held to the same professional standards, regardless of location. This ensures your brand is represented consistently whether a call comes in at 2pm or 2am.
Global advantage: Unlike answering services limited to a single location, our international presence means we can provide true 24/7/365 coverage while maintaining the same service quality and English language proficiency.
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