Answering service for hotels, restaurants and the travel sector

In the hospitality, travel and tourism industry, it’s vital to ensure your customers or guests are handled with the best care. 24/7 call answering means professional virtual receptionists are always on call to handle inquiries and arrange bookings.

In hospitality and tourism, every guest experience matters. Our virtual receptionists answer your calls 24/7, handling inquiries and booking reservations so you never miss a customer.

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Call answering free trial

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Cost-effective virtual reception services that free you up to focus on delivering exceptional guest experiences

US-based receptionists

Receptionists across four states answer your calls during core business hours, with bilingual options available.

24/7 live call answering

We can answer your calls day or night – including evenings, weekends and federal holidays.

Appointment booking

We use your business calendar to capture appointments for travel, tourism and other reservations.

Call spike management

Unable to cope with seasonality-based call volume increases? With no lock-in contract, use us during peak demand.

Overflow call coverage

Already have an in-house receptionist? We can answer calls they miss or cover vacations and sick days.

Toll-free numbers

Instantly convey a national presence by promoting a toll-free number, or several local numbers, to your callers.

How our hospitality answering service works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Hear how we sound

Your tools are our tools

We integrate seamlessly with your current system and will use your preferred tool to schedule appointments, manage reservations or manage calendars and add new customer details.

24/7 call answering for travel, tourism and hospitality businesses

Whether you’re a travel agency, holiday accommodation portal, tour operator, tourism venture, car rental company, restaurant, outsourcing your call answering to ReceptionHQ enables you to connect with customers around the clock and secure more bookings.

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Smiling receptionist in headset taking client calls from a tidy desk with computer—friendly remote office setting.

Complementary business solutions

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a toll-free number.

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Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

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Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

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What our customers love

I’ve been using this answering service for a few months now, and it’s been a really solid experience. It’s exactly what I needed—reliable and easy to work with.

Josh Seagull

We had a great experience setting up our four restaurant accounts … it’s been a relief knowing that our guests’ calls and questions are being answered with care.

Sarah Keckler

The activation of my service was seamless and instant … exceptional support and attention to detail made the entire process enjoyable.

Jonas Kastner

Read all testimonials

FAQs

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you’re away from the office or your in-house receptionist is at lunch, on vacation, or busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the free trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy.

In such instances, our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing there’s always someone available to answer your calls.

Do you offer live call answering services in Spanish?

Yes. Spanish bilingual service is included with every account at no additional cost. Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

We have US-based bilingual receptionists available 7 days a week from 5am to 7pm MST, with the exception of Thanksgiving, Christmas Day and New Year’s Day. After-hours surcharges apply to bilingual call answering on weekends and federal holidays.

Are you able to book appointments for us?

Yes, we have a dedicated team of highly experienced receptionists who can book appointments for you. The MyDiary service is ideal for professionals who depend on appointments being made and managed while they are focused on their clients. Our receptionists can schedule and reschedule appointments, manage cancellations and even take payments in your preferred software. We support a large number of third-party appointment booking tools and CRMs. Please contact us for more information.

Can you transfer calls to me or a staff member?

Yes, we are able to transfer calls to any staff member on any phone (landline or cell). With our innovative software, we can record availability preferences for each staff member and only transfer when requested. Individual details can be updated at any time via our online client portal.

We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place. If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.

We do not blind transfer calls (transfer unannounced) unless you request this.

Can we list multiple staff members with individual message preferences?

Yes. Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken. All settings can be updated individually and instantly via the ReceptionHQ client portal.

Can your receptionists answer questions from callers?

Yes. We are able to answer basic questions such as your location, directions to premises, fax number, website, pricing and other general questions. Depending on your plan, you can provide us with detailed call scripts or answers to FAQs to assist your callers. Just let us know your needs and we’ll set up your account according to your preferred process.

Do you give me a number and is it exclusive to me?

Yes. You will be allocated an exclusive, dedicated local number based on the location of your company. You can either advertise this number directly, or forward calls to it from your existing business number. When calls are received to your dedicated number, our professional receptionists will be prompted to answer in your business name.

If your business would benefit from multiple numbers or toll-free number, you can add these for an additional cost.

Can I forward my existing business number to ReceptionHQ?

Yes, you can forward any landline, cell phone number or toll-free number to us, to be answered by our receptionists. Forwarded calls are seamlessly answered by our receptionists in your company name with the greeting of your choice.

How do I forward my calls to ReceptionHQ?

Forwarding your business phone calls to ReceptionHQ is easy. To have our team of virtual receptionists answer your calls, simply:

Decide whether you wish to forward calls immediately to ReceptionHQ (the best solution for most businesses) or have delayed call forwarding.
Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
Use the codes to enable call forwarding to the local or toll-free number you choose to have allocated to you (aka your Assigned DID).

For more information, check out our article Forwarding Your Business Calls to ReceptionHQ’s Reception Team, which outlines:

Immediate and delayed call forwarding options
Specific instructions for forwarding from AT&T, CallRail, Dialpad, Google Fi, Google Voice, Grasshopper, JustCall.io, Nextiva, Ooma, Ring Central, Sprint, T-Mobile, Verizon, Vonage, Wix and ZOOM Phone

Can I get additional numbers for each region?

Yes. ReceptionHQ can provide you with a local number for where you are based and, if you require it, we can also provide multiple numbers in different area codes. Advertising local numbers in additional cities or regions can give customers the impression your business is more established or has a larger coverage area. For a national appearance, we can provide you with a toll-free number. Contact us to find out more.

Do you offer toll-free numbers?

Yes, we can instantly add a toll-free number to your account, which gives you a national presence and allows callers to contact you at no charge. For these specialty numbers, you’ll be provided with a list of available numbers to choose from, as we understand it’s an important decision and you’ll want to keep your national number for the life of your business.

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Have questions? Please fill in your details and we’ll be in touch.

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Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

What does the free trial include?

The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.