Inbound & outbound call center services
Regardless of your call volumes, we can provide a 24/7 live answering solution with dedicated or shared resources, plus have US-based agents handle outbound calling.
Why risk poor caller experience & data security offshore when you can choose onshore call center services?
Dedicated or shared
US-based agents
Calls are answered in the United States unless overflow support is needed to counter unforeseen peaks in demand.
24/7 answering service with time-specific flows
Intelligent scripting can support different call flows after-hours, during weekends, on public holidays and more.
Fast speed of answer regardless of call volume
Have high call volumes? No worries! We can handle it and we’ll answer your calls in an average of 10 seconds or less.
Advanced call scripting
We can use multi-level, conditional scripting so complex call flows are consistently managed every time.
US-based outbound calls
Comprehensive outbound support for appointment setting, lead qualification and more by US-based agents.
On-shore data storage
We take data sovereignty seriously, with strict security measures and the ability to keep customer data on-shore.
How inbound call handling works
Set up within minutes
Our instant activation and simple setup means our call center agents can be answering your calls within minutes. Simply tell us how you’d like us to answer your calls and how you’d like to receive messages.
Customer calls you
By you enabling call forwarding to the unique number we provide, we’ll know when an incoming call is for your business. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional agents will answer your business calls, 24/7 if you wish, in an average of 10 seconds or less and using your preferred greeting to provide a seamless experience for your customers.
We deliver messages
In addition to having access to a call log updated in real-time via our desktop portal or smartphone app, after each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, number and what they’ve called about.
Your tools are our tools
Our agents have vast experience using the software shown below – online calendars, appointment booking platforms, CRMs, customer service software and collaboration tools – and we can also set you up with a ReceptionHQ calendar, custom-build a webform for lead submission or utilize an existing webform.
Outbound call center solutions
From a handful of calls to full campaigns, our team delivers seamless customer care with warmth and professionalism. We provide bilingual support, handling outbound appointment setting, targeted follow-ups and ad-hoc requests – ensuring no opportunity slips away. Consider us an extension of your team, helping you save time, convert more leads and keep customers coming back.
Common uses
Ad-hoc and on-demand calls
Rapid response outreach for special projects, urgent updates or time-sensitive needs.
Appointment management
Scheduling, confirmations, rescheduling, reminders and event registrations.
Form and inquiry responses
Callbacks for form submissions and returning missed calls to capture every opportunity.
Translation and bilingual support
Bilingual call handling to help you connect with both English and Spanish-speaking clients.
Customer care and retention
Post-service check-ins, satisfaction surveys and service updates to keep customers engaged.
Sales-driven outreach
Referral management, lead qualification and lead nurturing to help you convert more opportunities.
Sales and proposal follow-ups
Follow-ups on quotes, proposals, and document or signature requests to keep deals moving.
Have something else in mind?
Get in touch to discuss your needs.
The result is stronger customer relationships, higher conversion rates
and more time for you to focus on your business.
From a handful of calls to full campaigns, our team delivers seamless customer care with warmth and professionalism. We provide bilingual support, handling outbound appointment setting, targeted follow-ups and ad-hoc requests – ensuring no opportunity slips away.
Consider us an extension of your team, helping you save time, convert more leads and keep customers coming back.
Use our outbound calling solution for
Ad-hoc and on-demand calls
Rapid response outreach for special projects, urgent updates or time-sensitive needs.
Appointment management
Scheduling, confirmations, rescheduling appointments, and event registrations or reminders.
Form and inquiry responses
Callbacks for form submissions and returning missed calls to capture every opportunity.
Translation and bilingual support
Bilingual call handling to help you connect with both English and Spanish-speaking clients.
Customer care and retention
Post-service check-ins, satisfaction surveys and service updates to keep customers engaged.
Sales-driven outreach
Referral management, lead qualification and lead nurturing to help you convert more opportunities.
Sales and proposal follow-ups
Follow-ups on quotes, proposals, and document or signature requests to keep deals moving.
Have something else in mind?
Get in touch to discuss your needs.
FAQs
Bespoke call center services designed around your specific needs
No matter what inbound or outbound call center solutions you require, we’re ready and willing to create a package to suit.
Request a custom quote today.
Bundle your call center services
+ Phone numbers
Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.
+ Virtual address
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
Trusted by more than 25,000 businesses
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put ReceptionHQ’s inbound call center services to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put ReceptionHQ’s inbound call center services to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our ReceptionistPlus service, with our call center agents able to take messages and transfer calls based on your availability settings.