Testimonials

Discover how ReceptionHQ’s virtual reception and phone answering solutions benefit businesses of all sizes. From reducing costs, to assisting with call overflow, presenting a more professional image and creating more time to work on other things – read what our customers have to say.


We are a national consumer-direct car buying agency with a $16 million annual budget. We have enjoyed a multi-year relationship with ReceptionHQ and found their service to be superior. Specifically, they do what they are supposed to and they answer the phone in the high 90th percentile range. Our assigned agents are always well trained, polite and well-managed. It is rare that we have a hiccup and problems are non-existent. The account management team is extremely responsive and I can honestly say a blessing to work with. ReceptionHQ is one of our best providers, period. They always look for a reason to say yes and help us find solutions to help us grow our business.

Car Buyer USA

We are a property management company that services the DC Metro area and Greater Houston. ReceptionHQ plays a huge role in our company’s operations. We use their live answering service to handle all overflow phone calls for our company. This means no unanswered or missed calls. They forward all calls to us as needed and they never miss a message when someone isn’t available. They have a great system in place for their virtual reception and telephone answering services. We recommend ReceptionHQ as they are reliable and good.

FlatFeeLandlord.com

ReceptionHQ are great. In my own practice their virtual reception service helps out greatly. I now have time to do real work, instead of answering all of my calls. The email and text feature is great as well, as it allows me to prioritize my efforts.

The Spencer Law Firm

It’s been an ideal way to ensure new client inquiries are never missed, as well as efficiently dealing with inquiries from jobseekers. Our virtual receptionists very professionally screen callers, transferring calls from employers wishing to utilize our services (as our availability permits), efficiently forwarding messages by email when we’ve set our availability to ‘do not disturb’ and directing anyone wishing to submit a resume to the page on our website where they can do so. We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution and has been extremely beneficial for our business.

John Lombard, Sales Recruit Partners

The receptionists consistently have a professional phone manner in speaking to our prospective clients. Support always respond quickly and action whatever is needed, which is huge for us – especially when we have new employees and we need to update our instructions. The team has called to clarify and enhance our procedures to ensure the best possible experience for our callers.

Stavros Loizides, Fox First Real Estate

Helpful and friendly staff offering a professional service. Can highly recommend.

Paul Werner, Denture Clinics

I made the switch from another virtual receptionist service to ReceptionHQ. As a solo attorney with a mostly virtual practice, I can’t, nor do I want, to pick up every call that comes in. It’s important however that a live person answers my calls so clients, and potential clients, feel they’re taken care of. I’ve received great feedback on the professionalism of the ReceptionHQ virtual receptionists. Two other factors that made me choose ReceptionHQ were: 1) The ability to change my availability/unavailability status and message settings in real-time, using the website portal or smartphone app; and 2) the transparency in billing. I can see immediately where I stand on my plan. I am very happy with ReceptionHQ and would recommend the service to anyone who doesn’t want to take on the cost or responsibility of hiring a receptionist to pick up their phones.

Andrea Paris, Californian attorney

The investment in having a dedicated phone answering service which operates 24/7 is invaluable. The service is effective and price efficient.

Frank Walmsley, Capital Commercial Business Sales

It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently. The receptionists answer in our business name and are always extremely professional. Because they do such a great job, most customers are completely unaware that they’re speaking to someone who isn’t in our office.

Callex Communications Specialists

We don’t need a physical receptionist in our office, but we do need someone to answer the phones in a timely and professional manner … The service was super easy to set up and costs a fraction of what it would to hire a receptionist.

Karl Graf, DreamWalk Apps

The amount of time and money we have saved has been amazing. Every time I think of how much it would cost to hire a receptionist full time, I know exactly how far in front I am.

James Henry, Hyped Media

Extremely friendly, professional and easy to communicate with on the go.

Inspect 365

Not only are the phone operators accurate and efficient in getting valuable leads back to us in a timely fashion, but we are always getting complimented on the friendliness of the ladies who work the phones and them being so very professional!

Steve Argyle, Delta Blinds

We’ve found the service to be absolutely seamless with all calls being answered on a very timely basis with instant messaging and real-time reporting.

Carole-Anne Priest, Imalia

My customers and potential customers have only ever commented favourably on the answer; I don’t think anyone has realized it’s not my own reception. They are also good at stopping telemarketers. For the core purpose of answering calls professionally, giving a good first impression and accurately taking messages, five stars.

Tim Richardson, Growthpath

The worse thing for a customer is to call a business and there is no answer or the phone calls goes to voicemail. Most of the time this is a lead loss. As businesses we work so hard to promote our services and we need to be there for the client when they decide to reach out. Also we are often on the phone already with other customers or busy with other work, so having the phone calls answered by someone else helps us juggle things … (it) allows the staff to prioritize their time so that when they are returning the call they can dedicate their full attention to this particular customer.

Shaz Maharaullee, The Furniture People

Awards & recognition

Awards & recognition

Winner

2021 Corporate Vision Small Business Awards

Best Call Answering & Virtual Reception Service Provider (Southwest USA)

Winner

2020 Inspiring Leaders Awards

US Head of Sales & Client Services

Winner

2020 Inspiring Leaders Awards

US Director of Call Center Operations

Winner

2020 Silver Stevie Award

Sales & Customer Service

Winner

2020 Corporate Vision Small Business Awards

Leading Provider of Virtual Reception & Call Answering Services (Arizona)

Winner

2021 Corporate Vision Small Business Awards

Best Call Answering & Virtual Reception Service Provider (Southwest USA)

Winner

2020 Inspiring Leaders Awards

US Head of Sales & Client Services

Winner

2020 Inspiring Leaders Awards

US Director of Call Center Operations

Winner

2020 Silver Stevie Award

Sales & Customer Service

Winner

2020 Corporate Vision Small Business Awards

Leading Provider of Virtual Reception & Call Answering Services (Arizona)

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