Testimonials

I have been using this service for about 12 years. They are always professional, and always answer the phone.

I have never been disappointed by ReceptionHQ, USA. I initially tried other companies’ services, but I was too often appalled by the way the workers answered the phone, when I called my own number, to test how the receptionists handled an incoming call. Some companies actually had lapses in service, in which the incoming call was not answered by anyone.

I’ve just started my fifth year with ReceptionHQ. Love the service. Even have some of my clients on it. Very professional. Very reliable. Simple to implement.

We had a great experience setting up our four restaurant accounts. The team is quick to respond and help with any questions or concerns. It’s been a relief knowing that our guests’ calls and questions are being answered with care and detail by the ReceptionHQ team.

We are a property management company that services the DC Metro area and Greater Houston. ReceptionHQ plays a huge role in our company’s operations. We use their live answering service to handle all overflow phone calls for our company. This means no unanswered or missed calls. They forward all calls to us as needed and they never miss a message when someone isn’t available. They have a great system in place for their virtual reception and telephone answering services. We recommend ReceptionHQ as they are reliable and good.

Really did a great job for my roofing company!

After our one-week trial of ReceptionHQ, we knew we needed this for our business. We couldn’t believe we had missed 50 calls in a week’s time for our small business. We even gained a new admission to our nursing facility during our trial period from this service! This was a Google search that I was very happy to find!

We are so grateful to have been introduced to ReceptionHQ.  We are a small, but very busy company. Having ReceptionHQ enhances our image and makes us look very professional. Their staff are very personable and friendly and they are happy to follow any directions we need. We have been very happy with ReceptionHQ.

I’m a relatively new business customer of ReceptionHQ. But so far I’ve had a great experience! The customer service has been excellent so far, especially my interaction with Patrick Duffy. ReceptionHQ provides reasonable and transparent pricing, a very easy to setup and understand web portal and friendly receptionists.

We have been a client of ReceptionHQ and they oversee 3 of our companies and they are an extension of our team! ReceptionHQ is our extended team and our company has been able to scale thanks to ReceptionHQ!

I’ve been using ReceptionHQ for my medical practice, and the service is amazing! The receptionists are very polite, kind, patient and very professional. The messages are prompt and the system works great! I am very happy with this service and the customer support is excellent. Thank you, great job!

I have had a wonderful experience with ReceptionHQ and am thankful this service exists! Patrick, the rep who assisted me, was informative and helpful throughout the inquiry and onboarding process. I am a small business owner and having a live person take calls, book consultations, and take messages has been a game changer for me. They also weed out spam and telemarketing calls! Their fees are budget friendly for small businesses. I am very happy and recommend that small business consider their services.

I am a commercial finance broker. ReceptionHQ is outstanding! All incoming calls were answered with a friendly, professional greeting. I never missed a call or message from their professional staff. I highly recommend ReceptionHQ. Great low monthly fee. Go sign-up today. You will not regret it!

ReceptionHQ has been a complete game-changer for our team.  With the influx of calls and our staff working from home, we couldn’t handle the incoming call volume in a professional manner as we didn’t want our clients on long hold times. Utilizing the services of ReceptionHQ has enabled us to continue to offer our clients the personal service they have come to expect. We continue have the ability of responding to all calls in a timely manner while never missing an incoming call.  Accurate and immediate messages from the RHQ team have been instrumental to our continued success and receiving numerous compliments from clients as to how our calls are answered is a true compliment to the RHQ team.

Great service! The staff is very friendly and professional. We tested them out by calling our number to try out the service. The people answering the phones were very nice and professional. We called in 5 different times and each time the receptionist confirmed the spelling of the name of the caller and confirmed their phone number – asked if there was anything they could assist with, and gave some sort of friendly good bye at the end. Exactly what we needed and Whitley is a fantastic account manager. Thank you guys! Great work! We love the service!

We started with ReceptionHQ a little over a year ago and it has truly changed the way we do business. From a customer service perspective, no caller goes to a voicemail. Now, they talk to a live person every single time. Someone who can listen to their wants, needs, or concerns, and relay the message in real-time so we can get it to the right person to handle their request! Our clients have all told us how awesome it is to be able to speak with someone and not have to wait for a return call per se.

We’ve even taken it a step further and now four of our clients use ReceptionHQ to answer their overflow and after-hours calls! Especially when it comes to sales, you never get a second chance to make a great first impression and having a company like ReceptionHQ answering your calls means that they will get that great experience each and every time!

This is a great company and service! Very professional, convenient website, mobile app, and priced reasonably.

Groundwork Group have partnered with ReceptionHQ for the past 7 years. Their virtual receptionist and answering service is the perfect solution for us. We could not run our business without them.

Reception HQ is perfect for our practice! Patients love that they get a response 24/7 and we love that we can triage calls accordingly! They are extremely responsive and professional. The receptionists are always so upbeat and to the point. We have worked with RHQ for years and will continue to do so!

We have been using ReceptionHQ for many years. We needed an 800 number answering service and ReceptionHQ solved our problem. They respond quickly and courteously to our customers and immediately forward the calls to us using both phone and text. Thank you ReceptionHQ for your great service!

I could not make a greater recommendation! Beyond a call center … solution-oriented, forward-thinking company that is all about customer service! The time and money saved by implementing ReceptionHQ is one of the best business decisions we have made!

We are a national consumer-direct car buying agency with a $16 million annual budget. We have enjoyed a multi-year relationship with ReceptionHQ and found their service to be superior. Specifically, they do what they are supposed to and they answer the phone in the high 90th percentile range. Our assigned agents are always well trained, polite and well-managed. It is rare that we have a hiccup and problems are non-existent. The account management team is extremely responsive and I can honestly say a blessing to work with. ReceptionHQ is one of our best providers, period. They always look for a reason to say yes and help us find solutions to help us grow our business.

As a small business that mainly operates by email and digital means … answering the phone is annoying. Prior to ReceptionHQ we were receiving numerous spam calls a day, numerous sales calls a day and really nothing productive. Now … all that is removed from cluttering our day and when someone that is important calls there’s someone to answer our phone 24 hours a day, 7 days a week. We could not be happier with the services and the pricing is fair as well. On top of all of this … if you have an issue or need something, the support email deals with it straight away. Thank you ReceptionHQ … we are customers for a long time.

ReceptionHQ are great. In my own practice their virtual reception service helps out greatly. I now have time to do real work, instead of answering all of my calls. The email and text feature is great as well, as it allows me to prioritize my efforts.

Knowing I would be out of the country for three weeks, I knew I needed a very professional answering service in my absence. I was very impressed with (prompt notifications) of all calls. I myself called in when I returned and was very pleased with how the receptionist answered. I have already recommended this service to my colleagues and would use you again should my need arise. Thank you.

ReceiptionHQ has been our answering service for the last 5 years and we’re grateful for the services they provide.  Our customers always appreciate a live person when they call. As an insurance agency, our call volume can be high at times. ReceptionHQ representatives answer our calls quickly and consistently and have become an extended branch of our business.

ReceptionHQ is professional, reliable and adds the level of service that takes businesses to the next level.

ReceptionHQ has been great in screening our calls and transferring over the important ones! The email notification is appreciated.

I have nothing but great experiences with ReceptionHQ. Over the years of using your service I have had no complaints, in fact your reps have been super professional with our clientele. Thank you for the awesome service, you definitely are a great fit for SMB!

I made the switch from another virtual receptionist service to ReceptionHQ. As a solo attorney with a mostly virtual practice, I can’t, nor do I want, to pick up every call that comes in. It’s important however that a live person answers my calls so clients, and potential clients, feel they’re taken care of. I’ve received great feedback on the professionalism of the ReceptionHQ virtual receptionists. Two other factors that made me choose ReceptionHQ were: 1) The ability to change my availability/unavailability status and message settings in real-time, using the website portal or smartphone app; and 2) the transparency in billing. I can see immediately where I stand on my plan. I am very happy with ReceptionHQ and would recommend the service to anyone who doesn’t want to take on the cost or responsibility of hiring a receptionist to pick up their phones.

Saved me loads of time and freed me up to concentrate on my work.

We have received a high level of professional services from ReceptionHQ for more than 5 years.  In fact, in our 25-year history in the business acquisition and merger industries, our firm has engaged several answering services; however, no other answering service has provided the quality of service we receive from ReceptionHQ. They continued to play an important role in our communications with our clients. Despite all of the struggles we all encountered with COVID-19 over the last 18 months, ReceptionHQ has covered our backs.

It’s been almost 6 months since I started using a call service. I’ve never done it before even though I’ve been in business for 15+ years but I could never actually answer the phone and that always annoyed customers and even lost me some potential customers. So I started researching reception services and from the most popular ones that I looked at I almost gave up on the thought because it was just too expensive for what my business needed.

So, after doing some more research and then putting it off and all but killing the idea, I found ReceptionHQ. And after doing my homework on them and checking out the service it was everything I was looking for it was cost efficient and different plans with room to grow if needed and it was simple to implement. I went all in changed my business number to the number they provided and updated it on all the socials and places around the web so that anytime a call came it it would be answered. The results have been amazing.

I recommend them and … was thrilled to find something that works for my business.

I reached out to ReceptionHQ to inquire about their services, and I was pleasantly surprised by their prompt response, receiving a call back within 48 hours. The activation of my service was seamless and instant, thanks to the assistance of Patrick from the sales team. Patrick’s exceptional support and attention to detail made the entire process enjoyable. He is not only knowledgeable but also empathetic, friendly, and an overall cool guy. I must admit, I wouldn’t mind having Patrick as the one answering my calls all the time!