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FAQs / Virtual Address

Can I get a phone number to match my virtual address?

Yes.  We can allocate a phone number with an area code to match.  You can choose between a local or national toll-free number and either answer your calls personally, by diverting your new number to your mobile or business phone, or have your calls answered by our virtual receptionists.  There’s no lock-in contract, no credit card required, and you can cancel any time.  Simply contact us to discuss the best option for your needs.

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FAQs / Virtual Address

Do you offer a free trial of your virtual address service?

While we don’t provide a free trial of our virtual address service, we do offer month-to-month subscriptions with no lock-in contract.  To complement your virtual address service, we also offer a free trial of our call answering service – which you can try free for 7 days.

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FAQs / Virtual Address

Can I have mail forwarded to me from my virtual address?

Yes, that’s the beauty of a virtual address service.  You can opt to have your mail automatically forwarded to you anywhere in the world.  All plans include a ‘fair use’ allocation for mail forwarding or scanning.  Beyond this allocation, a small handling fee may be charged, plus postage.

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FAQs / Virtual Address

What options do I have for receiving mail?

Depending on your preferred virtual address location, you can choose to have your mail physically sent to you or scanned and sent electronically.  At some locations you also have the option to collect your own mail.  Please note, some locations don’t support parcels.

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FAQs / Virtual Address

How do I set up a new virtual address?

Simply submit a request and our friendly team will contact you to get started.  We’ll ask for your business name, contact details, preferred payment method and forwarding address details.  Once these details are confirmed, your service will be ready to use and any mail sent to this address will be forwarded to you.  You don’t need to do anything else – it’s that simple.

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FAQs / Virtual Address

How soon after setup can I receive mail to my virtual address?

We’ll confirm with you when your new virtual address is ready to use.  Usually, it’s ready to use on the same day as setup.

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FAQs / Virtual Address

What are the benefits of a virtual address?

A virtual address enables you to advertise a prestigious business address, without having to sign up to an expensive lease.  Any mail sent to your virtual address is seamlessly redirected to you, or if you prefer, scanned and emailed.  Some examples of how virtual addresses can be used are:  start-up companies who wish to appear larger, home-based business owners who’d like to keep their personal address private, expanding businesses who are keen to promote a local presence (for example an address in each state) or businesses who want to demonstrate an affinity with a particular area, for example a financial precinct.

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FAQs / Virtual Address

What is a virtual address service?

With an ReceptionHQ virtual address, you can advertise your new business location without the expensive overhead.  Virtual addresses can provide privacy protection for home businesses, while at the same time creating the impression that a business is larger or in a better location.  Depending on the address, we may also offer mail notification, mail collection services and mail scanning/forwarding.

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FAQs / Virtual Reception Services

How do I pay for my services?

Our billing system is fully automated.  You will need to pay by credit or debit card. We accept Visa, MasterCard, American Express and Discover.  All invoices are viewable in real time within your client portal.  Invoices will also be emailed to you.

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