Where is ReceptionHQ based?
he Southwest is our home. ReceptionHQ’s US headquarters are in Phoenix, Arizona – where the majority of our reception team is based – with additional US receptionists in Missouri, North Carolina and Florida.
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Are calls answered within the United States?
Yes, during standard US business hours. Calls are handled by our US-based reception team (mostly located in Arizona with some receptionists in Missouri, North Carolina and Florida) from 5am-7pm MST Monday to Friday, excluding federal holidays.
After-hours calls are answered by our Australian team – equally skilled receptionists in an English-speaking country with similar business culture and professional standards. All receptionists receive the same training and deliver the same professional service, ensuring 24/7 coverage without compromising quality.
Our core hours are based on Phoenix, Arizona time. Depending on where your business is located in the Southwest, your local equivalent may shift by one hour from the second Sunday in March to the first Sunday in November. Here’s how that breaks down.
- Mountain Daylight Time (where observed): 6am-8pm MDT
- Pacific Time: 4am-6pm PST / 5am-7pm PDT
Where is ReceptionHQ based?
ReceptionHQ’s US headquarters are in Phoenix, Arizona, and our reception team operates across four states. About one-fifth of our US-based receptionists are based in North Carolina, including in and around the Charlotte, Raleigh and Fayetteville areas.
Do you offer live call answering services in Spanish?
Yes. Spanish bilingual service is included with every account at no additional cost. Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.
Bilingual coverage by US-based receptionists is available 5am-7pm MST every day of the week.
Where is ReceptionHQ based?
We call Phoenix home. Our US headquarters are located in Midtown Phoenix at 2600 N. Central Ave. It’s where our entire US customer service team is located. Arizona is also home to around two-thirds of our US reception team, with receptionists across Phoenix and Tucson. So when you need support, or when your callers need assistance, you’re in good hands locally.
Are calls answered within the United States?
Yes, during standard US business hours. Calls are handled by our US-based reception team across Missouri, North Carolina, Florida and Arizona from 5am-7pm MST Monday to Friday, excluding federal holidays. For businesses in Central Time states, that’s 6am-8pm CST or 7am-9pm CDT depending on the time of year.
After-hours calls are answered by our Australian team – equally skilled receptionists in an English-speaking country with similar business culture and professional standards. All receptionists receive the same training and deliver the same professional service, ensuring 24/7 coverage without compromising quality.
Do you offer live call answering services in Spanish?
Yes. Spanish bilingual service is included with every account at no additional cost. Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.
Bilingual coverage by US-based receptionists is available 5am-7pm MST every day of the week, which is the equivalent of 6am-8pm CST or 7am-9pm CDT depending on the time of year.
Are calls answered within the United States?
Yes, during standard US business hours. Calls are handled by our US-based reception team across Missouri, North Carolina, Florida and Arizona from 5am-7pm MST Monday to Friday, excluding federal holidays. For Missouri businesses, that’s 6am-8pm CST or 7am-9pm CDT depending on the time of year.
After-hours calls are answered by our Australian team – equally skilled receptionists in an English-speaking country with similar business culture and professional standards. All receptionists receive the same training and deliver the same professional service, ensuring 24/7 coverage without compromising quality.
Do you offer live call answering services in Spanish?
Yes. Spanish bilingual service is included with every account at no additional cost. Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.
Bilingual coverage by US-based receptionists is available 5am-7pm MST every day of the week, which for Missouri businesses is the equivalent of 6am-8pm CST or 7am-9pm CDT depending on the time of year.
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