Archives: FAQs

Are calls answered within the United States?

Yes, during core business hours. Our US-based receptionists across Florida, North Carolina, Missouri and Arizona are available to answer calls between 5am and 7pm MST seven days a week, however an after-hours surcharge applies to calls outside 5am-7pm MST Monday to Friday (including all weekend) or on a US Federal Holiday.

Depending on the time of year and your business location, your local equivalent is:

7am-9pm EST or 8am-10pm EDT
6am-8pm CST or 7am-9pm CDT

Calls from 7pm-5am MST (9pm-7am EST or 10pm-8am EDT / 8pm-6am CST or 9pm-7am CDT) are handled by our equally skilled, English-speaking team in Australia – trained to the same high standards and delivering the same quality of service around the clock.

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Where is ReceptionHQ based?

ReceptionHQ’s US headquarters, primary reception operations and customer service team are based in Phoenix, Arizona. We have US-based receptionists located in North Carolina, Florida, Missouri and Arizona.

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What industries in Michigan use answering services most?

Michigan’s diverse economy means businesses across virtually every sector rely on live call answering – but a few industries stand out.

Healthcare and medical practices across the state – from major hospital systems in Detroit and Ann Arbor to regional clinics – use answering services for appointment scheduling and after-hours patient inquiries. Legal firms throughout Michigan depend on call answering to capture new client inquiries and ensure every call is handled professionally.

Real estate and property management businesses – particularly active across Metro Detroit, Grand Rapids and the state’s lakefront communities – rely on 24/7 availability to respond to time-sensitive leads. The building, construction and trades sector remains a cornerstone of Michigan’s economy, and contractors use virtual receptionists to manage inbound calls while on job sites.

Small businesses across the state, from retail operations to professional service firms, use call answering to present a professional image without the overhead of in-house staff. Tourism and hospitality businesses – especially in Traverse City, Mackinac Island and along the Great Lakes shoreline – use answering services to handle reservations and guest inquiries around the clock.

If your industry isn’t listed, contact our team – we serve businesses across all sectors.

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Do you handle calls for businesses across Michigan?

Yes. We answer calls for businesses throughout Michigan – from Detroit and Grand Rapids to Ann Arbor, Lansing, Traverse City, Kalamazoo and beyond.

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What industries in Maryland use answering services most?

Maryland’s proximity to the nation’s capital and its diverse economy mean businesses across virtually every sector rely on live call answering – but a few industries stand out.

Healthcare and medical practices across the state – from Johns Hopkins–affiliated clinics to independent providers – use answering services for appointment scheduling and after-hours patient inquiries. Legal firms throughout Maryland depend on call answering to capture new client inquiries and ensure every call is handled professionally.

Corporate and government contractors along the Baltimore-Washington corridor use answering services to manage high call volumes and maintain professional communications during and outside business hours.

Real estate and property management businesses – especially active in the competitive Metro DC suburbs and Baltimore markets – depend on 24/7 availability to respond to time-sensitive leads. Financial services and IT firms throughout the state use call answering to ensure client calls are never missed.

If your industry isn’t listed, contact our team – we serve businesses across all sectors.

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Do you handle calls for businesses across Maryland?

Yes. We answer calls for businesses throughout Maryland – from Baltimore and Bethesda to Annapolis, Frederick, Rockville, Columbia and beyond.

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Do you handle calls for businesses across Oregon?

Yes. We answer calls for businesses throughout Oregon – from Portland and Salem to Eugene, Bend, Medford, Corvallis and beyond.

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What industries in Oregon use answering services most?

Oregon’s diverse economy means businesses across virtually every sector rely on live call answering – but a few industries stand out.

Technology and IT companies throughout the Portland metro and beyond use answering services to manage client communications without pulling developers and project managers off task. Healthcare and medical practices across the state rely on call answering for appointment scheduling and after-hours patient inquiries.

Real estate and property management businesses – particularly active in Portland, Bend and the growing Central Oregon market – depend on 24/7 availability to respond to time-sensitive leads. Legal firms across the state use answering services to capture new client inquiries and ensure every call is handled professionally.

Small businesses across Oregon, from boutique retailers to professional service firms, use call answering to present a professional image without the overhead of in-house staff. Tourism and hospitality businesses – especially along the Oregon Coast, in the Columbia River Gorge and around Bend – use answering services to handle reservations and guest inquiries around the clock.

If your industry isn’t listed, contact our team – we serve businesses across all sectors.

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Do you handle calls for businesses across Georgia?

Yes. We answer calls for businesses throughout Georgia – from Atlanta and Savannah to Augusta, Athens, Macon, Columbus and beyond.

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