Archives: FAQs

What industries in New York use answering services most?

New York State’s scale and diversity means businesses across virtually every sector benefit from live call answering. Financial and professional services firms – particularly in New York City – use answering services to ensure every client inquiry is handled with care. Legal practices across the state rely on 24/7 availability to capture new client inquiries at any hour.

Healthcare and medical practices are significant users, especially for after-hours patient calls and appointment scheduling. Real estate and property management businesses – active across both NYC and upstate markets – depend on responsive call handling to stay competitive.

Tourism and hospitality businesses, from Catskills resorts to Niagara Falls operators, need calls answered outside standard hours when guests are most likely to reach out. Trades and home services businesses also rely heavily on call answering, particularly through the busy spring and summer season.

If your industry isn’t listed, contact our team – we serve businesses across all sectors.

See all FAQs

Do you handle calls for businesses across New York?

Yes. We answer calls for businesses throughout New York State – from Manhattan and Brooklyn to Buffalo, Rochester, Albany, Syracuse and beyond.

See all FAQs

What industries in Maine use answering services most?

Maine’s economy means a wide range of businesses benefit from live call answering. Healthcare and medical practices are among the biggest users – Maine has an aging population and strong demand for medical and in-home care services. Legal and financial services firms in Portland and beyond use answering services to capture new client inquiries professionally.

Real estate and property management businesses rely on 24/7 availability, particularly in coastal markets where vacation rental activity is year-round. Tourism and hospitality businesses – from Bar Harbor lodges to southern Maine’s beach resorts – need calls answered outside standard business hours when guests are most likely to reach out.

Trades and home services businesses also depend heavily on call answering, especially through Maine’s busy spring and summer construction season.

If your industry isn’t listed, contact our team – we serve businesses across all sectors.

See all FAQs

Do you handle calls for businesses across Maine?

Yes. We answer calls for businesses throughout Maine – from Portland and Bangor to Augusta, Lewiston, Bar Harbor and beyond.

See all FAQs

Where is ReceptionHQ based?

Almost two-fifths of ReceptionHQ’s US-based receptionists are located on the Eastern Seaboard (spread across North Carolina and Florida), with our US headquarters and custom service team based in Phoenix.

See all FAQs

Are calls answered within the United States?

Yes, during core business hours. Our US-based receptionists across Arizona, Missouri, Florida and North Carolina are available to answer calls between 5am and 7pm MST seven days a week, however an after-hours surcharge applies to calls outside 5am-7pm MST Monday to Friday (including all weekend) or on a US Federal Holiday.

Depending on the time of year and your business location, your local equivalent is:

6am-8pm CST or 7am-9pm CDT
5am-7pm MST or 6am-8pm MDT

Calls from 7pm-5am MST (8pm-6am CST or 9pm-7am CDT / 8pm-6am MDT where observed) are handled by our equally skilled, English-speaking team in Australia – trained to the same high standards and delivering the same quality of service around the clock.

See all FAQs

Do you offer live call answering services in Spanish?

Yes. Spanish bilingual service is included with every account at no additional cost. Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Bilingual coverage by US-based receptionists is available 5am-7pm MST every day of the week, with the exception of Thanksgiving, Christmas Day and New Year’s Day.

That is the equivalent of the following, depending on the time of year:

6am-8pm CST
7am-9pm CDT / 6am-8pm MDT

After-hours surcharges apply to bilingual call answering on weekends and federal holidays.

See all FAQs

Where is ReceptionHQ based?

ReceptionHQ’s US headquarters, primary reception operations and customer service team are based in Phoenix, Arizona. We have US-based receptionists located in Arizona, Missouri, Florida and North Carolina.

See all FAQs

Do you handle calls for businesses across Texas?

Yes. We answer calls for businesses throughout Texas – from Houston and Dallas to Austin, San Antonio, Fort Worth and beyond.

See all FAQs

Showing 9 of 159