Where is ReceptionHQ based?
The Southwest is our home. ReceptionHQ’s US headquarters, primary reception operations and customer service team are based in Phoenix, Arizona, with additional US receptionists in Missouri, North Carolina and Florida.
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Are calls answered within the United States?
Yes. Our US-based receptionists (mostly located in Arizona, but also in Missouri, North Carolina and Florida) are available to answer calls between 5am and 7pm MST every day, ensuring your customers experience professional American voices representing your brand during core business hours.
An after-hours surcharge applies to calls outside 5am-7pm MST Monday to Friday or on a US Federal Holiday. US-based receptionists are still available to answer calls between 5am and 7pm MST Saturday and Sunday. However, overnight calls are handled by our equally skilled, English-speaking team in Australia – trained to the same high standards and delivering the same quality of service around the clock.
Core hours are based on Phoenix, Arizona time. Depending on where your business is located in the Southwest, your local equivalent may shift by one hour from the second Sunday in March to the first Sunday in November. Here’s how that breaks down:
- Mountain Daylight Time (where observed): 6am–8pm MDT
- Pacific Time: 4am–6pm PST / 5am–7pm PDT
Where is ReceptionHQ based?
About one-fifth of our US-based receptionists are based in North Carolina, including in and around the Charlotte, Raleigh and Fayetteville areas. We also have receptionists located in three other states, while our US headquarters are in Phoenix.
Do you offer live call answering services in Spanish?
Yes. Spanish bilingual service is included with every account at no additional cost. Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.
Bilingual coverage by US-based receptionists is available 5am-7pm MST every day of the week, with the exception of Thanksgiving, Christmas Day and New Year’s Day.
After-hours surcharges apply to bilingual call answering on weekends and federal holidays.
Where is ReceptionHQ based?
We call Phoenix home. Our US headquarters are located in Midtown Phoenix at 2600 N. Central Ave. It’s where our entire US customer service team is located. Arizona is also home to around two-thirds of our US reception team, with receptionists across Phoenix and Tucson. So when you need support, or when your callers need assistance, you’re in good hands locally.
Are calls answered within the United States?
Yes, during core business hours. Our US-based receptionists across Missouri, Florida, North Carolina and Arizona are available to answer calls between 5am and 7pm MST seven days a week, however an after-hours surcharge applies to calls outside 5am-7pm MST Monday to Friday or on a US Federal Holiday. For businesses in Central Time states, that’s the equivalent of 6am-8pm CST or 7am-9pm CDT depending on the time of year.
Calls from 7pm–5am MST (8pm-6am CST or 9pm-7am CDT) are handled by our equally skilled, English-speaking team in Australia – trained to the same high standards and delivering the same quality of service around the clock.
Do you offer live call answering services in Spanish?
Yes. Spanish bilingual service is included with every account at no additional cost. Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.
Bilingual coverage by US-based receptionists is available 5am-7pm MST every day of the week, with the exception of Thanksgiving, Christmas Day and New Year’s Day.
That is the equivalent of 6am-8pm CST or 7am-9pm CDT, depending on the time of year.
After-hours surcharges apply to bilingual call answering on weekends and federal holidays.
Are calls answered within the United States?
Yes, during core business hours. Our US-based receptionists across Missouri, Florida, North Carolina and Arizona are available to answer calls between 5am and 7pm MST seven days a week, however an after-hours surcharge applies to calls outside 5am-7pm MST Monday to Friday (including all weekend) or on a US Federal Holiday. For businesses in Missouri, core hours are the equivalent of 6am-8pm CST or 7am-9pm CDT depending on the time of year.
Calls from 7pm-5am MST (8pm-6am CST or 9pm-7am CDT) are handled by our equally skilled, English-speaking team in Australia – trained to the same high standards and delivering the same quality of service around the clock.
Do you offer live call answering services in Spanish?
Yes. Spanish bilingual service is included with every account at no additional cost. Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.
Bilingual coverage by US-based receptionists is available 5am-7pm MST every day of the week, with the exception of Thanksgiving, Christmas Day and New Year’s Day.
For Missouri businesses, that is the equivalent of 6am-8pm CST or 7am-9pm CDT, depending on the time of year.
After-hours surcharges apply to bilingual call answering on weekends and federal holidays.
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