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Never miss a call & get messages instantly

With MessageExpress, our friendly, professional virtual receptionists take your caller’s message and send it instantly to you via email or SMS so you can respond when it’s convenient.


A messaging service that ensures customers always speak to a human

US receptionists

The majority of our receptionists are in the US, with bilingual answering options and overflow support available.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Personalised greetings

Calls are answered in your business name to ensure your callers enjoy a seamless experience.

Instant emails or texts

Free SMS and/or email messages sent instantly after each call, including caller details and the reason for their call.

Toll-free numbers

Forward your existing business number to the free local number provided or upgrade to a toll-free number.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.


Let us manage your calls so you can manage your business

You can easily manage your greeting and message preferences in real-time, using our online client portal, or through our mobile app (iPhone and Android).

MessageExpress packages

Call answering and message-taking for one individual or team


Small

Up to 50 calls per month

Medium

Up to 300 calls per month

Large

400+ calls per month

MessageExpress
$13.30*

per month for first 3 months

Then $19* per month

Pay as you go

$1.79 /call*

Great for reception overflow or intermittent use

Inquire now
MessageExpress 25
$34.30*

per month for first 3 months

Then $49* per month

Includes 25 calls

Excess calls $1.79/call*

Ideal for mobile professionals and sole traders

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MessageExpress 100
$105*

per month for first 3 months

Then $150* per month

Includes 100 calls

Excess calls $1.75/call*

Suitable for medium size businesses

Inquire now
MessageExpress 200
$235*

per month for first 3 months

Then $285* per month

Includes 200 calls

Excess calls $1.65/call*

Suitable for medium to large businesses

Inquire now
MessageExpress 300
$360*

per month for first 3 months

Then $410* per month

Includes 300 calls

Excess calls $1.65/call*

Suitable for large businesses with higher call volumes

Inquire now
MessageExpress 400
$490*

per month for first 3 months

Then $540* per month

Includes 400 calls

Excess calls $1.65/call*

Incredible value investment for companies with high call volumes

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MessageExpress 500
$620*

per month for first 3 months

Then $670* per month

Includes 500 calls

Excess calls $1.60/call*

Ultimate value for companies with high call volumes

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Higher volume plan
Custom package

Please get in touch to request a quote for a MessageExpress package based on your call volumes

Inquire now

* Plus relevant sales tax. Refer to Terms & Conditions.

We answer within 4 rings

We take great pride in answering calls in less than 10 seconds on average.

We protect you against spam

We don’t charge for calls under 5 seconds or telemarketing calls.

We answer in less than 4 rings

We take pride in answering calls in under 10 seconds on average, to stop you losing frustrated callers to competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, so you avoid losing frustrated callers to your competitors.

How it works

FAQs

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Every call diverted to ReceptionHQ will be answered – no matter what your circumstances are at the time of the call. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ. This can provide an edge over your competitors, with great communication helping you to stand out.  ReceptionHQ combines the best receptionists in the USA with cutting-edge technology to make your customers feel valued, understood and important.  Our extensive professional answering service experience allows us to provide high-quality and innovative features which utilize the latest technology solutions.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are always on call and you can opt-in for 24/7 live call answering on any ReceptionHQ subscription.

Having a 24-hour answering service means never missing an important call, opportunity or potential sales lead ever again.  No matter the time of day or night.  In addition to being able to answer your calls around the clock in English, we also provide the option of having bilingual receptionists answer calls in Spanish from 5am-8pm (MST) every day.

On average around-the-clock, our call answering service answers calls within 10 seconds, to leave a lasting first impression.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Yes. ReceptionHQ’s team of receptionists based in the United States predominantly answer calls for our US clients during standard office hours, with overflow support available from our international teams such as in Australia and the UK.  Calls are answered by our team in the US whenever possible, however calls overflow to our international teams after hours and during unforeseen peaks in call volumes.  This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.
Read more.

The MessageExpress service works best for those clients who just need messages taken for one person or team.  The receptionist will answer with a greeting such as “Good morning,  [your business name].  May I take your message please?” Messages can be instantly sent by email or SMS, however call transfers are not available on this service.  On the MessageExpress service, receptionists are focused primarily on message taking, so are unable to provide general business information to callers.

The ReceptionistPlus service offers more flexibility and customisation so we can give the impression we are part of your business.  It’s designed for those clients who would like to provide a more personal touch.  When subscribing to the ReceptionistPlus service, you’ll receive a fully customized greeting, the ability to take different messages or make transfer calls to different people or departments in your organization, plus receptionists can answer basic questions about your business, such as the location, your website URL, what your business does and when calls might be returned.

Many of our clients appreciate the personal touch that comes with having our live receptionist service team answer every call with their preferred professional greeting.  Custom greetings with your provided script helps provide a seamless callers experience.  It’s also possible to have tailored on-hold messages which take the customer experience to the next level.

If you’re not sure which service is best for you, please speak to our friendly consultants or sign up for a free trial of our ReceptionistPlus service so you can test it out.  Once you subscribe, you change between package types whenever it suits your business. No penalties apply.

Yes.  We can answer your calls and advise your callers you are in a meeting, travelling or with a client – you choose.  Our receptionists can then take a detailed message with the information you require and forward this message to you by email or SMS instantly so that you can return the call in your own time.

There are no set up fees for the ReceptionistPlus and MessageExpress services – you can start using these services immediately.

Black Friday special

Limited-time offer: New customers save 30% on the standard call answering subscription pricing for 3 months.

* Savings capped at $50 per month. Other conditions also apply.

Black Friday special

Limited-time offer: New customers save 30% on the standard call answering subscription pricing for 3 months.

* Savings capped at $50 per month. Other conditions also apply.

Black Friday special

Limited-time offer: New customers save 30% on the standard call answering subscription pricing for 3 months.

* Savings capped at $50 per month. Other conditions also apply.

Bundle your MessageExpress service

+ Virtual address

Choose a virtual address for your business to enhance your image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

What our customers love

We have enjoyed a multi-year relationship with ReceptionHQ and found their service to be superior … they answer the phone in the high 90th percentile range.
Car Buyer USA
ReceptionHQ plays a huge role in our company’s operations. We use their live answering service to handle all overflow phone calls for our company.
FlatFeeLandlord.com
ReceptionHQ are great. In my own practice their virtual reception service helps out greatly. I now have time to do real work, instead of answering all of my calls.
Quinton Spencer, The Spencer Law Firm

Trusted by more than 25,000 businesses


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