ReceptionHQ are leaders in virtual receptionist and telephone answering solutions and services. We believe your business, no matter what the size, will benefit from the human connection of having your customer or client calls always answered by a friendly, professional receptionist.
We’re a wholly owned subsidiary of OfficeHQ, a global answering service company, with our local operations and US Head Office based in Phoenix, Arizona. Our UK and Australian operations provide global ‘follow the sun’ 24/7 virtual receptionist coverage if your business needs this. We provide a premium customer experience for every call into your business and strive to exceed your expectations at every level. Find out more about our Mission, Vision & Values.
Our receptionists are local, our service is 24/7 and your callers will always be listened to and valued.
We’re also proud to say our receptionists are valued employees, not contractors. We value them as highly as we do our clients.
Read on to meet a number of our warm, professional Receptionists along with our Management, Client Services, Call Center Operations, Marketing and Development Team members.
ReceptionHQ Receptionist Team
ReceptionHQ receptionists are second to none. To us they are gold! All receptionist team members work hard to maintain standards of excellence. They respect your customers and value your business reputation as highly as you do. One receptionist recently said, “The ReceptionHQ culture is friendly, fun and we’re all very supportive of each other.” Another added, “ReceptionHQ is an organization that listens to its clients and staff alike, this is what creates such a positive team environment.” Read on to discover more about a number of our friendly, courteous, and professional receptionists and other ReceptionHQ team members.
Whitley joined ReceptionHQ in 2016. She takes pride in establishing a rapport with our clients and their callers. Whitley says, “Working in the ReceptionHQ environment is unique and every call is different with a lot of variety.” She adds, “Our staff support is amazing, we are a close team almost like family. I really enjoy what I do.”
Terri joined our team in 2019 with over 25 years of experience. With her refined skill set she brings a customer centric mindfulness that allows her to excel in our environment. She says, “My intellectual curiosity drives me to be a lifelong learner, with all the clients we service I feel like I have an opportunity to grow my intellect each and every day.” She adds, “Our leadership team mentors and empowers us to bring our unique personality to every conversation. I am blessed to be a part of such an awesome team!”
Daniel joined ReceptionHQ in December 2016. He brings over 15 years of service excellence experience to our team. Daniel says, “I thrive in the ReceptionHQ environment! I feel like I work for over a thousand different companies and each day brings new learning opportunities.” Daniel lives by the famous quote from Jeff Bezos, CEO of Amazon.com, “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
Karina has the longest tenure with ReceptionHQ, over 11 years. She’s seen all that ReceptionHQ has to offer and loves the clients and staff alike. “I love the family atmosphere, where our team members support each other to be the best version of themselves. My leadership team really cares for my growth and continued success. They provide opportunities every day to challenge me.”
Andres joined the ReceptionHQ team in 2017 to support our Spanish speaking clients and their customers. “I love that our leadership fosters a culture challenging and supporting us to be better than we were yesterday. Everyone has an opportunity to shine on our team and we all celebrate each other’s successes. It’s an amazing company that I am honored to be a part of.”
Karla has been part of the ReceptionHQ team since 2012. She feels she embraces and embodies the ReceptionHQ brand of courteous, friendly and professional service, where every call counts. She says “I love working with such a great team and servicing a vast variety of clients. Even after 7 years, every day is a new experience.”
Lorren came to ReceptionHQ with over 10 years of managerial experience. As the Head of Client Services and Sales, she analyzes the needs of ReceptionHQ and the needs of our Clients. “Service excellence is our mission, the critical element for maintaining life-long, valuable relationships with our clients. We strive to not only meet our commitments and client expectations but to exceed them on every level and deliver exceptional value.”
Marisa joined the ReceptionHQ Team as a Receptionist in August 2015. She has since been promoted to Sales and Client Services Manager. Marisa says, “I appreciate all the opportunities ReceptionHQ has presented to me.” She really enjoys working with ReceptionHQ clients and adds, “ReceptionHQ is unlike any company I’ve ever worked for. At ReceptionHQ we focus on securing a client, not a sale. Every contact we have with a client influences our relationship with them. We have to be great every time. We strive to exceed our client’s expectations.”
Jordi has been with ReceptionHQ since 2015. Jordi’s responsible for understanding the needs of our clients and acquiring new business. Jordi says, “We have a special business model where we have the opportunities to support businesses of all size across every industry. My favorite part of my position is being able to support our client’s by handling their calls, so they can focus on the growth of their businesses. The client feedback we receive regarding our partnerships with them, makes my day!”
David founded OfficeHQ, our Australian parent company, 14 years ago with one virtual receptionist, a VOIP platform built from the ground up and a handful of clients. Since then, David has grown the business to over 150 receptionists in the US, Australia and the UK, and more than 25,000 happy customers, all serviced via a robust, cloud-based, constantly enhanced technology platform. David says “Our two greatest strengths are our people and our technology platform.” He firmly believes the key to a happy team is work-life balance, flexibility and fun. David adds, “I like to think of the ReceptionHQ and OfficeHQ team as a big family. We all love a party and celebrating our successes.” Looking ahead, David would like to have a global team Christmas party in Hawaii.
As Chief Financial Officer, Ryan is responsible for all things financial globally, including performance reporting, financial planning, pricing and compliance and assessing commercial arrangements. Among the many unique qualities of the business Ryan enjoys, the people and culture are foremost. Ryan says, “I would describe ReceptionHQ’s culture as fun and engaging. We are dynamic in our decision-making and everyone’s voice is heard, which ultimately helps us become a better business.”
Luisa joined ReceptionHQ in May 2018 and is responsible for call centre operations in the US, UK and Australia. Luisa works closely with our team leaders, and their locally-based teams of virtual receptionists, to grow and deliver the premium receptionist experience we provide for our clients’ callers. She says, “The ReceptionHQ team is highly engaged and there’s a great culture. I truly believe the possibilities are limitless.” Originally from Scotland, Luisa has extensive experience overseeing contact centre operations in various locations around the world.
With a long career in IT and Infrastructure, Steve’s involved in the management of the Sydney Head Office and also assists with global operations. Steve believes the strengths of ReceptionHQ are directly related to the team and says, “Our core service is answering our clients’ callers and this is performed by our very talented and professional receptionists.” Steve adds, “Our IT and customer service teams enable our receptionists to do their job efficiently.“
Amy joined the ReceptionHQ team in in 2015. Amy has a passion for people making her a well versed, slightly obsessive and very experienced leader with an emphasis on relationship management. She says,“ I create dynamic and loyal teams through talent management, employee engagement, mentoring and motivating. I believe in creating a unique culture where each team member can thrive and be the best version of themselves.” She adds, “The outcome is our clients’ customers always experience superior service that is delivered by our courteous, friendly and professional receptionists.”
Julie joined our team in 2019 with over 20 years of managerial experience. She is a determined, dedicated, approachable and personable leader who is eager to share her wisdom while empowering our employees. Julie finds enjoyment in helping team members thrive and excel in their roles, setting each individual up for continued success. She says “I am amazed daily at the diversity of our clients. I love that our company gets to participate and share in all of our client’s growth and successes. This truly is a unique company. They value our staff, our clients and their customers.”
Ashley Van Gerven
Leading a team of developers, Ashley is responsible for managing and optimizing our in-house, custom-built call answering, managing and tracking platform. Working closely with all other departments to plan and design enhancements, Ashley says, “It’s a great environment to work in. Everyone’s proud of the global service we offer and are motivated to optimize our systems and provide clients new options.” Before joining the team in 2003, Ashley worked with Internet providers and web development firms. Originally hailing from the Netherlands, rather intriguingly Ash speaks with a South African accent and one day would like to witness the Serengeti migration in Tanzania.