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Save 30% on your business call answering

Use code BF30 to claim discounted virtual reception services for 3 months. Hurry! Limited-time offer.

* Conditions apply

Save 30% on your business call answering

Use code BF30 to claim discounted virtual reception services for 3 months. Hurry! Limited-time offer.

* Conditions apply

Save 30% on your business call answering

Use code BF30 to claim discounted virtual reception services for 3 months. Hurry! Limited-time offer.

* Conditions apply

With our Black Friday & Cyber Monday deal, there’s never been a better time to try ReceptionHQ

US receptionists

The majority of our receptionists are in the US, with bilingual answering options and overflow support available.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Pay-per-call options

Our transparent pricing and pay-per-call options help ensure you have the most affordable answering service possible.

Instant emails or texts

Immediately receive a message by email or SMS after each call, including caller details and the reason for their call.

Mobile app & portal

Our free smartphone app or online portal gives you full control to manage your service anywhere, any time.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Claiming your virtual reception service discount is so easy

Simply use the promo code BF30 when signing up for a 7-day free trial and we’ll give you 30% off* your call answering subscription for the first 3 months if you upgrade.

If you want to sign up for a month-to-month subscription immediately, without a trial, simply mention the code when you speak to our team.

* Conditions: Subscription discount for 3 months applies for new customers only. Not available with any other offer. Promo code BF30 must be quoted in advance of the customer’s free trial or paid subscription commencing before 11.59pm MST on Monday, 2 December, 2024. Free triallists must upgrade to paid subscription by 11.59pm MST on Monday, 9 December, 2024, for offer to remain valid. Saving capped at $50 per month.

Solutions for every business

Whether you need a simple message service or a virtual receptionist to answer FAQs, take orders, input leads into your CRM or book appointments, we have a solution to suit. Compare our services below.

  MessageExpress ReceptionistPlus MyAssistant MyDiary
Compare our
Black Friday live call answering
solution offers

Call answering and message taking for one individual or team.



First 3 months
from $13.30* per month with code BF30
(then from $19* per month)

See all plans

Messages, support and call transfers for multiple staff or departments.

First 3 months
from $23.10*per month with code BF30
(then from $33* per month)

See all plans

Tailored scripting and virtual assistance for unlimited staff or departments.



First 3 months
from $34.30*per month with code BF30
(then from $49* per month)

See all plans

Appointment booking, using your preferred software, for unlimited staff or departments.



First 3 months
from $34.30*per month with code BF30
(then from $49* per month)

See all plans

24/7 live call answering availability
US receptionists
Bilingual receptionists
Caller greeting Personalised Fully customized Fully customized Fully customized
List staff or departments One person or team Unlimited contacts Unlimited contacts Unlimited contacts
Collect information from callers 3 details 5 details Up to 11 details Up to 11 details
Email or SMS messages
Mobile app & portal
Toll-free number add-on option
No lock-in contract
Warm call transfers  
Advise business hours/location  
Answer common questions  
Scripted questions & responses    
Quote fees & take payments    
CRM input or submit online forms    
Appointment scheduling      
Calendar management      
  About MessageExpress Inquire now About ReceptionistPlusTry our 7-day free trial About MyAssistantInquire now About MyDiaryInquire now

* Plus relevant sales tax. Refer to our standard Terms & Conditions.

MessageExpress

Call answering and message taking for one individual or team.

First 3 months from $13.30/month
  • US-based receptionists
  • Bilingual receptionists
  • Personalised greeting
  • Instant email or SMS messages
  • One person or team listed as message recipient
  • No lock-in contract
  • Mobile app & portal
  • 24/7 service upgrade option
  • Toll-free number upgrade option

ReceptionistPlus

Messages, support and call transfers for multiple staff or departments.

First 3 months from $23.10/month
  • US-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • toll-free number upgrade option
  • Fully customized greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Collect 5 pieces of info
  • Advise business hours/location

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

First 3 months from $34.30/month
  • US-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • toll-free number upgrade option
  • Fully customized greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online form submissions
  • Quote fees & take payments

MyDiary

Appointment booking, using your preferred software, for unlimited staff or departments.

First 3 months from $34.30/month
  • US-based receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • toll-free number upgrade option
  • Fully customized greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online forms
  • Quote fees & take payments
  • Appointment scheduling
  • Calendar management

* Plus relevant sales tax. Refer to our standard Terms & Conditions.

How it works

FAQs

At ReceptionHQ we make it easy to connect you with your customers by answering your calls when you aren’t available.

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritize who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Utilizing ReceptionHQ’s answering services means you have an experienced and personable receptionist with exceptional customer service skills interacting with your callers, all while costing significantly less than a full-time receptionist.

ReceptionHQ is based in Phoenix, Arizona. ReceptionHQ is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Our Australian, UK and US operations provide “follow the sun” 24/7 virtual receptionist coverage. The majority of calls during standard office hours are answered locally by US-based receptionists, with our international teams answering after-hours calls and assisting during periods of peak demand.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Yes. ReceptionHQ’s team of receptionists based in the United States predominantly answer calls for our US clients during standard office hours, with overflow support available from our international teams such as in Australia and the UK.  Calls are answered by our team in the US whenever possible, however calls overflow to our international teams after hours and during unforeseen peaks in call volumes.  This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.
Read more.

ReceptionistPlus is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require.  You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business.  Just like having your own in-house receptionist, but without the cost.  To your callers, they will feel as though they are speaking to someone sitting in your office.

When you sign up to the ReceptionistPlus service or the 7-day free trial, we will allocate an exclusive local telephone number for you to divert your business calls to.  When we receive calls to your number, we will answer with your customized greeting, take a message or transfer specific calls to you, if requested.  With the ReceptionistPlus service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

You can get set up in a matter of minutes, using your preferred and distinct greeting.  For a MessageExpress or ReceptionistPlus service, you can start using the service almost instantly. Simply create and activate an account yourself, using the free trial webform, or have our customer service team do this for you.  Either way, it only takes a few minutes to get started. Once set up, you can immediately direct or divert your calls to ReceptionHQ and we will answer your calls to your specific requirements.

If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms.  Please contact us to find out more.

The live call answering free trial is based on the ReceptionistPlus service and is completely free.  We don’t require a credit card and it can be cancelled at any time.  When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to a client portal and mobile application to manage your service.  At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.  There is no obligation at all.

We answer within 4 rings

We take great pride in answering calls in less than 10 seconds on average.

We protect you against spam

We don’t charge for calls under 5 seconds or telemarketing calls.

We answer in less than 4 rings

We take pride in answering calls in under 10 seconds on average, to stop you losing frustrated callers to competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, so you avoid losing frustrated callers to your competitors.

What our customers say on Google

I have used ReceptionHQ for a short time for my insurance agency, but I’m very impressed with their service. It is affordable and easy to get set up.
Michael Smith 7 months ago
Excellent answering service. I am an attorney with several businesses and ReceptionHQ has helped manage my calls.
Cesar Zuniga 7 months ago
We are very happy with the wonderful customer service (and) the staff that answers our incoming calls. They are very professional and polite to our customers.
Jody Galvan 7 months ago
I highly recommend ReceptionHQ to any business looking to enhance their customer service and streamline their operations.
Radiant Day Spa 7 months ago
We had a great experience setting up our four restaurant accounts … it’s been a relief knowing that our guests’ calls and questions are being answered with care.
Sarah Keckler 11 months ago
I’ve just started my fifth year with ReceptionHQ. Love the service. Even have some of my clients on it. Very professional. Very reliable. Simple to implement.
Tom Sheehan 11 months ago

Trusted to answer calls by businesses of all types & sizes


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Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Simply use the promo code BF30 when signing up before 11.59pm MST on Monday, 2 December, 2024 and we’ll also give you 30% off your call answering services for the first 3 months after you upgrade to a paid subscription (savings capped at $50 per month).

Discount only available to new customers and not available with any other offer. Free triallists must upgrade to paid subscription by 11.59pm MST on Monday, 9 December, 2024, for offer to remain valid.

What does the free trial include?

Our free trial is based on our ReceptionistPlus service, with our team of receptionists able to take messages and transfer calls based on your availability settings.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Simply use the promo code BF30 when signing up before 11.59pm MST on Monday, 2 December, 2024 and we’ll also give you 30% off your call answering services for the first 3 months after you upgrade to a paid subscription (savings capped at $50 per month).

Discount only available to new customers and not available with any other offer. Free triallists must upgrade to paid subscription by 11.59pm MST on Monday, 9 December, 2024, for offer to remain valid.

What does the free trial include?

Our free trial is based on our ReceptionistPlus service, with our team of receptionists able to take messages and transfer calls based on your availability settings.

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