FAQs / General

How do virtual answering services work?

Having a virtual answering service is easy! With ReceptionHQ, an experienced and friendly remote receptionist answers your business calls and politely greets your callers based on your script.

Our virtual receptionists can screen calls and handle them however you prefer. A live receptionist will call you to announce who is calling and about what, and then transfer the call to you to accept. However, if you’re busy, the live receptionist will take a message and send you a notification by text or email.

You can focus on working on other things, with peace of mind to know that your calls will always be answered by our answering service. You can then check your messages at a time which is convenient for you.

If you already have a receptionist, ReceptionHQ can provide an overflow or peak service, lunch relief and holiday cover. We also can provide your business with a 24/7 telephone answering service, so you never miss an important call ever again.

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