Archives: FAQs

FAQs / MessageExpress, MyAssistant, MyDiary, Overflow Answering Services, Temporary Answering Services, Virtual Reception Free Trial, Virtual Reception Services

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

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FAQs / Virtual Reception Free Trial, Virtual Reception Services

Is the live call answering free trial really free?

The live call answering free trial is based on the ReceptionistPlus service and is completely free. We don’t require a credit card and it can be cancelled at any time. When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to a client portal and mobile application to manage your service. At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service. There is no obligation at all.

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FAQs / Virtual Reception Free Trial

How does the ReceptionistPlus service work?

When you sign up to the ReceptionistPlus service or the 7-day free trial, we will allocate an exclusive local telephone number for you to divert your business calls to. When we receive calls to your number, we will answer with your customized greeting, take a message or transfer specific calls to you, if requested. With the ReceptionistPlus service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

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FAQs / ReceptionistPlus, Virtual Reception Free Trial

What is the ReceptionistPlus service?

ReceptionistPlus is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require. You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business. Just like having your own in-house receptionist, but without the cost. To your callers, they will feel as though they are speaking to someone sitting in your office.

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FAQs / Virtual Reception Services

Can I set up additional local or national numbers with my service?

Yes, in addition to your free local number, you can add one or more additional business numbers, with the area code of your choice, to give the impression you have localised coverage. We have local phone numbers available across the US.

Alternatively, if you’d like to give the appearance your business operates nationally, you can add a toll-free number to your service at any time. Depending on availablity, most phone numbers can be set up for you instantly. Please contact us for more details.

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FAQs / Call Diversion

Are there any set up fees for a call diversion service?

No, there are no set up fees for a call diversion service. The cost of a local phone number is included in your MessageCenter Divert monthly subscription.

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FAQs / Call Diversion

How much does a call diversion service cost?

Call diversion costs just $20 per month on the MessageCenter Divert package, which includes a local number. You may add additional local numbers or a toll-free number to your service at any time for an additional monthly fee. Call charges also apply, based on call durations.

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FAQs / Call Diversion

Can I change the number my calls are being diverted to?

Yes. When you sign up, you’ll gain access to a client portal and moblie application for managing your MessageCenter Divert service. Using these tools, you can instantly change the number your calls are being diverted to. Our customer service team is also able to make these changes for you during business hours.

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FAQs / Call Diversion

What happens to calls I don’t answer?

If you have a live call answering service attached, our professional receptionists will answer your calls (either all calls or only when you are busy). If you have a voicemail to email service, your voicemail messages will be sent to you via email. Otherwise, your calls will be managed by your existing call answering solution, for example, on a cell phone, your calls would typically go through to a voicemail service if unanswered.

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