Archives: FAQs

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FAQs / Florida

Do you offer live call answering services in Spanish?

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Bilingual coverage by US-based receptionists is available 5am-7pm MST every day . That’s the equivalent of 7am-9pm EST or 8am-10pm EDT depending on the time of year for most Florida businessses and 6am–8pm CST or 7am–9pm CDT for businesses located in the Panhandle.

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FAQs / Florida

Are calls answered within the United States?

Yes, during standard US business hours. Calls are handled by our US-based reception team across North Carolina, Florida, Missouri and Arizona from 5am-7pm MST Monday to Friday, excluding federal holidays. For most Florida businesses, that’s 7am-9pm EST or 8am-10pm EDT depending on the time of year. If your business is in the Florida Panhandle (for example, Pensacola and Panama City), it’s the equivalent of 6am–8pm CST or 7am–9pm CDT.

After-hours calls are answered by our Australian team – equally skilled receptionists in an English-speaking country with similar business culture and professional standards. All receptionists receive the same training and deliver the same professional service, ensuring 24/7 coverage without compromising quality.

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FAQs / North Carolina

Do you offer live call answering services in Spanish?

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Bilingual coverage by US-based receptionists is available 5am-7pm MST every day of the week, which for North Carolina businesses is the equivalent of 7am-9pm EST or 8am-10pm EDT depending on the time of year.

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FAQs / North Carolina

Are calls answered within the United States?

Yes, during standard US business hours. Calls are handled by our US-based reception team across North Carolina, Florida, Missouri and Arizona from 5am-7pm MST Monday to Friday, excluding federal holidays. For North Carolina businesses, that’s 7am-9pm EST or 8am-10pm EDT depending on the time of year.

After-hours calls are answered by our Australian team – equally skilled receptionists in an English-speaking country with similar business culture and professional standards. All receptionists receive the same training and deliver the same professional service, ensuring 24/7 coverage without compromising quality.

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FAQs / Timezone Eastern Time

Do you offer live call answering services in Spanish?

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Bilingual coverage by US-based receptionists is available 5am-7pm MST every day of the week, which is the equivalent of 7am-9pm EST or 8am-10pm EDT depending on the time of year.

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FAQs / Timezone Eastern Time

Are calls answered within the United States?

Yes, during standard US business hours. Calls are handled by our US-based reception team across Florida, North Carolina, Missouri and Arizona from 5am-7pm MST Monday to Friday, excluding federal holidays. For businesses in Eastern Time states, that’s 7am-9pm EST or 8am-10pm EDT depending on the time of year.

After-hours calls are answered by our Australian team – equally skilled receptionists in an English-speaking country with similar business culture and professional standards. All receptionists receive the same training and deliver the same professional service, ensuring 24/7 coverage without compromising quality.

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FAQs / Timezones

Do you offer live call answering services in Spanish?

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Bilingual coverage by US-based receptionists is available 5am-7pm MST every day of the week.

Because we’re based in Phoenix, Arizona, which doesn’t observe daylight saving time, your local equivalent may shift by one hour from the second Sunday in March to the first Sunday in November:

  • Eastern Time: 7am-9pm EST / 8am-10pm EDT
  • Central Time: 6am-8pm CST / 7am-9pm CDT
  • Mountain Time: 5am-7pm MST / 6am-8pm MDT (where daylight saving is observed)
  • Pacific Time: 4am-6pm PST / 5am-7pm PDT
  • Alaska Time: 3am-5pm AKST / 4am-6pm AKDT
  • Hawaii Time: 2am-4pm HST (no daylight savings)

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FAQs / Timezones

Are calls answered within the United States?

Yes, during standard US business hours. From 5am-7pm MST Monday to Friday excluding federal holidays, calls are handled by our US-based reception team across Arizona, Florida, Missouri and North Carolina.

After-hours calls are answered by our Australian team – equally skilled receptionists in an English-speaking country with similar business culture and professional standards. All receptionists receive the same training and deliver the same professional service, ensuring 24/7 coverage without compromising quality.

Our core hours are based on Phoenix, Arizona time. Because Phoenix doesn’t observe daylight saving time, your local equivalent may shift by one hour from the second Sunday in March to the first Sunday in November. Here’s how that breaks down:

  • Eastern Time: 7am-9pm EST / 8am-10pm EDT
  • Central Time: 6am-8pm CST / 7am-9pm CDT
  • Mountain Time: 5am-7pm MST / 6am-8pm MDT (where daylight saving is observed)
  • Pacific Time: 4am-6pm PST / 5am-7pm PDT
  • Alaska Time: 3am-5pm AKST / 4am-6pm AKDT
  • Hawaii Time: 2am-4pm HST (no daylight saving)

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FAQs / Timezones

Where is ReceptionHQ based?

ReceptionHQ’s US headquarters are in Phoenix, Arizona, with US-based receptionists located in Arizona, Missouri, North Carolina and Florida.

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