No. If you have a toll-free number, you can request to port it across to ReceptionHQ to save costs. If you already have a local number, simply forward calls from your existing phone number to the unique number we provide. We can work with any existing scenario, just ask.
Yes, you have the flexibility to upgrade or downgrade at any time to a more suitable subscription that meets your requirements and budget. For example, you can change the number of calls being answered by ReceptionHQ or you can change the type of package you have subscribed to. There’s no cost to change plans. We want you to feel comfortable you are on the right plan for your usage.
This means you can take advantage of our flexible and scalable virtual receptionist services to provide the level of support you need as your business evolves. You can scale up your call answering plan as your business grows, or to cope with peak periods, as well as scale down during quieter times. You have complete control.
Yes, our receptionist can answer calls you’d usually miss. You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Every call diverted to ReceptionHQ will be answered – no matter what your circumstances are at the time of the call.
Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.
This can provide an edge over your competitors, with great communication helping you to stand out. ReceptionHQ combines the best receptionists in the USA with cutting-edge technology to make your customers feel valued, understood and important. Our extensive professional answering service experience allows us to provide high-quality and innovative features which utilize the latest technology solutions.
No, there’s no lock-in contracts or cancellation fees. ReceptionHQ offers month-to-month subscriptions for our virtual reception services, which can be cancelled by letting us know at least three days prior to your subscription renewal date.
This means total flexibility in how you use our call answering services and you always have complete control. We take pride in retaining your business month after month by delivering exceptional service.
Yes, we are able to transfer calls to any staff member on any phone (landline or cell). With our innovative software, we can record availability preferences for each staff member and only transfer when requested. Individual details can be updated at any time via our online client portal or mobile application.
We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place. If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.
We do not blind transfer calls (transfer unannounced) unless you request this.
Yes. We can answer your calls and advise your callers you are in a meeting, travelling or with a client – you choose. Our receptionists can then take a detailed message with the information you require and forward this message to you by email or SMS instantly so that you can return the call in your own time.
Yes, we have a dedicated team of highly experienced receptionists who can book appointments for you. The MyDiary service is ideal for professionals who depend on appointments being made and managed while they are focused on their clients. Our receptionists can schedule and reschedule appointments, manage cancellations and even take payments in your preferred software. We support a large number of third-party appointment booking tools and CRMs. Please contact us for more information.
Yes. We are able to answer basic questions such as your location, directions to premises, fax number, website, pricing and other general questions. Depending on your plan, you can provide us with detailed call scripts or answers to FAQs to assist your callers. Just let us know your needs and we’ll set up your account according to your preferred process.
Yes. Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken. All settings can be updated individually and instantly via the ReceptionHQ client portal or mobile application.
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