Our billing system is fully automated. You will need to pay by credit or debit card. We accept Visa, MasterCard, American Express and Discover. All invoices are viewable in real time within your client portal. Invoices will also be emailed to you.
Yes. This is referred to as “call overflow”.
A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you’re away from the office or your in-house receptionist is at lunch, on vacation, or busy on another call and you have multiple calls coming in at the one time.
You can set your business phone number to divert (to the unique local phone number we allocate your business during the free trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy.
In such instances, our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing there’s always someone available to answer your calls.
The live call answering free trial is based on the ReceptionistPlus service and is completely free. We don’t require a credit card and it can be cancelled at any time. When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to our online client portal to manage your service. At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service. There is no obligation at all.
When you sign up to the ReceptionistPlus service or the 7-day free trial, we will allocate an exclusive local telephone number for you to divert your business calls to. When we receive calls to your number, we will answer with your customized greeting, take a message or transfer specific calls to you, if requested. With the ReceptionistPlus service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.
ReceptionistPlus is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require. You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business. Just like having your own in-house receptionist, but without the cost. To your callers, they will feel as though they are speaking to someone sitting in your office.
Yes, in addition to your free local number, you can add one or more additional business numbers, with the area code of your choice, to give the impression you have localised coverage. We have local phone numbers available across the US.
Alternatively, if you’d like to give the appearance your business operates nationally, you can add a toll-free number to your service at any time. Depending on availablity, most phone numbers can be set up for you instantly. Please contact us for more details.
No, there are no set up fees for a call diversion service. The cost of a local phone number is included in your MessageCenter Divert monthly subscription.
Call diversion costs just $20 per month on the MessageCenter Divert package, which includes a local number. You may add additional local numbers or a toll-free number to your service at any time for an additional monthly fee. Call charges also apply, based on call durations.
Yes. When you sign up, you’ll gain access to a client portal and moblie application for managing your MessageCenter Divert service. Using these tools, you can instantly change the number your calls are being diverted to. Our customer service team is also able to make these changes for you during business hours.
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