Archives: FAQs

FAQs / After-Hours Answering Services, MessageExpress, Virtual Reception Services

Do you offer a 24/7 live call answering service?

Yes. Our receptionists are always on call and you can opt-in for 24/7 live call answering on any ReceptionHQ subscription.

Having a 24-hour answering service means never missing an important call, opportunity or potential sales lead ever again. No matter the time of day or night. In addition to being able to answer your calls around the clock in English, we also provide the option of having bilingual receptionists answer calls in Spanish from 5am-8pm (MST) every day.

On average around-the-clock, our call answering service answers calls within 10 seconds, to leave a lasting first impression.

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FAQs / Business Phone Numbers

Can I forward my existing business number to ReceptionHQ?

Yes, you can forward any landline, cell phone number or toll-free number to us, to be answered by our receptionists. Forwarded calls are seamlessly answered by our receptionists in your company name with the greeting of your choice.

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FAQs / Business Phone Numbers

Do you give me a number and is it exclusive to me?

Yes. You will be allocated an exclusive, dedicated local number based on the location of your company. You can either advertise this number directly, or forward calls to it from your existing business number. When calls are received to your dedicated number, our professional receptionists will be prompted to answer in your business name.

If your business would benefit from multiple numbers or toll-free number, you can add these for an additional cost.

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FAQs / Business Phone Numbers

Can I get additional numbers for each region?

Yes. ReceptionHQ can provide you with a local number for where you are based and, if you require it, we can also provide multiple numbers in different area codes. Advertising local numbers in additional cities or regions can give customers the impression your business is more established or has a larger coverage area. For a national appearance, we can provide you with a toll-free number. Contact us to find out more.

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FAQs / General, Outbound Calling

How long has ReceptionHQ been helping US businesses connect with customers?

ReceptionHQ’s operations launched in the United States in 2007 and we’ve been helping US businesses thrive ever since! That was four years after parent company OfficeHQ was founded in Australia and our operations have since expanded into the United Kingdom in 2011 and New Zealand in 2018.

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FAQs / General

What sort of clients does ReceptionHQ service?

Our US answering service clients range from small businesses to large enterprises. This includes:

Corporate organizations
Lawyers and law firms
Physicians, medical centers and dental clinics
Psychiatrists, psychologists, chiropractors, osteopaths, physiotherapists and other healthcare practitioners
Accountants and financial services companies
Real estate and property management agencies
Advertising agencies, marketing consultants and website design companies
Media organizations
IT companies
Security companies
Retailers and ecommerce stores
Start-up businesses
Franchises
Religious organizations

We also assist a variety of contractors, home service providers and skilled trades, including:

Builders and remodeling companies
Cleaners, window washing and pressure washing companies
HVAC (heating, ventilation and air conditioning)
Electricians
Plumbers
Painters
Roofers
Landscapers, lawn care and tree care
Wildlife/critter and pest control

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