A phone answering service supports businesses by managing inbound calls, outbound call transfers and message taking.
ReceptionHQ’s telephone answering service is located in the USA to provide localized customer service for customers anywhere in America. We can also support answering service requirements internationally.
A 24-hour answering service is available around the clock and ensures you don’t miss any important calls. The service can relay urgent calls to dedicated staff, as well as free up employee time by screening non-urgent or superfluous calls.
As technology advances, a telephone answering service can now provide exceptional customer service. By using the smartphone app or the client web portal, you can instantly update your availability and instructions for the virtual receptionist to follow.
Besides answering calls, they can also assist with scheduling and managing appointments in your preferred calendar or practice management tool.
It’s possible to have an entire team of people providing an answering service for less than you would pay someone to do a full-time receptionist job, meaning there isn’t just improved efficiency and customer service, but it can also help to slash costs.