Where is ReceptionHQ based?
ReceptionHQ’s US headquarters are in Phoenix, Arizona, with US-based receptionists located in Missouri, North Carolina, Florida and Arizona.
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How do virtual call answering services work?
Having a virtual call answering service is easy! With ReceptionHQ, an experienced and friendly call center agent answers your business calls and politely greets your callers based on your script.
Our agents can screen calls and handle them however you prefer. If you want call transfers, an agent will always announce who is calling and about what, and then transfer the call. They can take messages, answer FAQs, schedule appointments and more.
Can your call center agents handle both inbound and outbound calls?
Are we able to use your receptionists for both inbound and outbound calls?
Are your outbound receptionists bilingual?
What number will be used for my outbound calls?
What kinds of calls can ReceptionHQ make for us?
What is an outbound calling service?
Are calls answered within the United States?
Yes. ReceptionHQ’s US-based reception team handles calls during standard business hours, operating from locations across Arizona, Florida, Missouri and North Carolina.
After-hours coverage: When US business hours end, your calls are seamlessly transferred to our Australian reception team. Australia is an English-speaking country with similar business culture and professional standards, ensuring your callers receive the same quality service around the clock.
Consistent quality: All receptionists undergo identical training programs and are held to the same professional standards, regardless of location. This ensures your brand is represented consistently whether a call comes in at 2pm or 2am.
Global advantage: Unlike answering services limited to a single location, our international presence means we can provide true 24/7/365 coverage without compromising on service quality or English language proficiency.
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