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FAQs / Call Diversion

Can I sign up for a call diversion service on its own?

Yes. Your MessageCenter Divert service includes the provision of a local number in your preferred location. While there are add-on options available, you don’t need any other services to get started.  Simply signup, tell us which number you want your calls diverted to and you’ll be receiving calls instantly.

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FAQs / Call Diversion

Why should I use a call diversion service?

The most common reasons for using a call diversion service are:

  1. The opportunity for your business to have a presence in another state so you are more appealing to local customers.
  2. The ability to keep your cell phone number private when you are operating a business from your personal phone (you can advertise a local or national number, and still receive the calls on your mobile).
  3. The ability to run several businesses with different customer facing numbers, but still have all calls answered on one number.

The MessageCenter Divert service includes a local phone number and can be set up instantly for as little as $20/month.  A call diversion service provides a very quick and cost-effective way to appear larger, start up a new business or gain an interstate or national presence.

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FAQs / Call Diversion

What is a call diversion service and how does it work?

A call diversion service essentially enables you to divert one phone number to another.  For example, if you want to keep your cell phone number private, but need to use it for your business, you can advertise a business number (like a toll-free number) and divert the calls from this number to your cell phone.  Your callers will only ever know the advertised number and you’ll be able to see whether the incoming call is personal or business in nature.

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FAQs / Voicemail to Email

How do I access my voicemail messages?

When someone leaves you a new voicemail, you’ll instantly be sent an email with a .wav file attached.  Simply open this email and double click on the .wav file to play your voicemail message through your computer or phone audio.  As voicemail messages are sent electronically, they can be forwarded within your company just as you would any other email message.

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FAQs / Voicemail to Email

What format will I receive my voicemail messages in?

Each voicemail message will be sent to you via email as a .wav file attachment.  This means you can listen to the original message through your phone or computer, store your voicemail messages for record-keeping and forward the message to anyone in the company who may need to act on it.  To open a .wav file, simply double click the attachment and it will play through your default audio player.

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FAQs / Voicemail to Email

What is a voicemail message?

A voicemail message is simply an electronic audio recording of the message that was left for you by a caller.  Using the Voicemail to Email service, voicemail messages are sent to you via email, so you can hear the original message left and save your messages for as long as you need.

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FAQs / After-Hours Answering Services, MessageExpress, MyAssistant, Virtual Reception Services

Can I cancel my service at any time with no fees?

Yes.  We don’t have a minimum contract term and you may cancel your service at any time without penalty.  We simply ask for you to let us know three days prior to your subscription renewal date.  If you want to keep your account available, but stop using it for a while, we also have a pause option.  Just speak to our friendly team for more information.

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FAQs / MessageExpress

Are there any set up fees?

There are no set up fees for the ReceptionistPlus and MessageExpress services – you can start using these services immediately.

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