Archives: Services

Hear a sample MyDiary call

We go above and beyond to make your English-speaking or Spanish-speaking callers feel valued

US receptionists

The majority of our receptionists are in the US, with bilingual answering options and overflow support available.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Appointment bookings

Appointment bookings, cancellations and general calendar management – in the tool of your choice.

Custom call scripting

Calls are answered with your customized script to ensure your callers receive a consistent experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, responses to FAQs, instructions for appointment scheduling and calendar management, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

MyDiary packages

Perfect when you need appointments booked

Small

Up to 50 minutes per month

Medium

Up to 200 minutes per month

Large

Up to 500 minutes per month

Extra Large

Up to 800 minutes per month

Enterprise

900+ minutes per month

MyDiary

$34.30*

per month for first 3 months

Then $49* per month

Pay as you go

$1.99/minute*

Initial setup from $99 depending on complexity

A great starting package if your call lengths or volumes are unknown

Inquire now

MyDiary 25

$69.30*

per month for first 3 months

Then $99* per month

Includes 25 minutes

Excess: $1.99/minute*

Initial setup from $99 depending on complexity

Ideal for sole traders & small businesses with low call volumes

Inquire now

MyDiary 50

$97.30*

per month for first 3 months

Then $139* per month

Includes 50 minutes

Excess: $1.99/minute*

Initial setup from $99 depending on complexity

Ideal if you average about 20 calls 1-3 minutes long each month

Inquire now

MyDiary 100

$155*

per month for first 3 months

Then $205* per month

Includes 100 minutes

Excess: $1.99/minute*

Initial setup from $99 depending on complexity

Ideal if you average about 40 calls 1-3 minutes long each month

Inquire now

MyDiary 150

$225*

per month for first 3 months

Then $275* per month

Includes 150 minutes

Excess: $1.99/minute*

Initial setup from $99 depending on complexity

Ideal if you average about 60 calls 1-3 minutes long each month

Inquire now

MyDiary 200

$290*

per month for first 3 months

Then $340* per month

Includes 200 minutes

Excess: $1.99/minute*

Initial setup from $99 depending on complexity

Ideal if you average about 80 calls 1-3 minutes long each month

Inquire now

MyDiary 300

$445*

per month for first 3 months

Then $495* per month

Includes 300 minutes

Excess: $1.99/minute*

Initial setup from $99 depending on complexity

Perfect for many medium to large businesses in America

Inquire now

MyDiary 400

$605*

per month for first 3 months

Then $655* per month

Includes 400 minutes

Excess: $1.99/minute*

Initial setup from $99 depending on complexity

Perfect for many medium to large businesses in America

Inquire now

MyDiary 500

$750*

per month for first 3 months

Then $800* per month

Includes 500 minutes

Excess: $1.95/minute*

Initial setup from $99 depending on complexity

Perfect for many medium to large businesses in America

Inquire now

MyDiary 600

$890*

per month for first 3 months

Then $940* per month

Includes 600 minutes

Excess: $1.95/minute*

Initial setup from $99 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Inquire now

MyDiary 700

$1,035*

per month for first 3 months

Then $1,085* per month

Includes 700 minutes

Excess: $1.95/minute*

Initial setup from $99 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Inquire now

MyDiary 800

$1,185*

per month for first 3 months

Then $1,235* per month

Includes 800 minutes

Excess: $1.95/minute*

Initial setup from $99 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Inquire now

MyDiary 900

$1,330*

per month for first 3 months

Then $1,380* per month

Includes 900 minutes

Excess: $1.95/minute*

Initial setup from $99 depending on complexity

Best value for organizations & companies with high call volumes

Inquire now

MyDiary 1000

$1,470*

per month for first 3 months

Then $1,520* per month

Includes 1,000 minutes

Excess: $1.90/minute*

Initial setup from $99 depending on complexity

Best value for organizations & companies with high call volumes

Inquire now

Higher volume plan

Custom package

If you’re needing an appointment scheduling and Calendar management call answering service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts

Inquire now

* Plus relevant sales tax. Refer to Terms & Conditions.

Your tools are our tools

We will use your preferred calendar (or practice management software for healthcare industry businesses) to add new clients/patients, schedule appointments and handle scheduling changes or appointment cancellations. We support other tools also, including CRMs and customer service software.

Other software we use

How it works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Our instant activation and simple setup means our receptionists can be answering your calls within minutes. Simply tell us about your business, including how you’d like us to interact with your callers and handle any appointment changes, plus your message or call transfer contacts.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish, providing a seamless experience for your customers. We’ll handle bookings, postponements and cancellations via your preferred calendar or booking platform. Additionally, we’ll transfer selected calls or take messages as you wish.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

FAQs

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Do you offer live call answering services in Spanish?

Yes. Spanish bilingual service is included with every account at no additional cost. Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Are calls answered within the United States?

Yes. ReceptionHQ’s team of receptionists based in the United States predominantly answer calls for our US clients during standard office hours, with overflow support available from our international teams such as in Australia and the UK. Calls are answered by our team in the US whenever possible, however calls overflow to our international teams after hours and during unforeseen peaks in call volumes. This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

Are you able to book appointments for us?

Yes, we have a dedicated team of highly experienced receptionists who can book appointments for you. The MyDiary service is ideal for professionals who depend on appointments being made and managed while they are focused on their clients. Our receptionists can schedule and reschedule appointments, manage cancellations and even take payments in your preferred software. We support a large number of third-party appointment booking tools and CRMs. Please contact us for more information.

Can you transfer calls to me or a staff member?

Yes, we are able to transfer calls to any staff member on any phone (landline or cell). With our innovative software, we can record availability preferences for each staff member and only transfer when requested. Individual details can be updated at any time via our online client portal or mobile application.

We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place. If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.

We do not blind transfer calls (transfer unannounced) unless you request this.

Can we list multiple staff members with individual message preferences?

Yes. Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken. All settings can be updated individually and instantly via the ReceptionHQ client portal or mobile application.

Can your receptionists answer questions from callers?

Yes. We are able to answer basic questions such as your location, directions to premises, fax number, website, pricing and other general questions. Depending on your plan, you can provide us with detailed call scripts or answers to FAQs to assist your callers. Just let us know your needs and we’ll set up your account according to your preferred process.

Bundle your MyDiary service

+ Virtual address

Choose a virtual address to enhance your image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

What our customers love

We have enjoyed a multi-year relationship with ReceptionHQ and found their service to be superior … they answer the phone in the high 90th percentile range.

Car Buyer USA

ReceptionHQ plays a huge role in our company’s operations. We use their live answering service to handle all overflow phone calls for our company.

FlatFeeLandlord.com

ReceptionHQ are great. In my own practice their virtual reception service helps out greatly. I now have time to do real work, instead of answering all of my calls.

Quinton Spencer, The Spencer Law Firm

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Need a call answering virtual assistant?

Give your callers the extra attention they deserve! On a MyAssistant plan, we can capture more information from your callers, submit leads to your sales team, take product orders or even process payments.

See Black Friday pricing

Hear a sample MyAssistant call

Ideal bilingual answering service for businesses with tasks that require more interaction

US receptionists

The majority of our receptionists are in the US, with bilingual answering options and overflow support available.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Custom call scripting

Calls are answered with your customized script to ensure your callers receive a consistent experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

Webforms & CRMs

Caller information can be entered into your webforms or CRMs so we fit seamlessly into your business.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, responses to FAQs, details to be collected from each caller, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

MyDiary packages

Perfect when you need appointments booked

Small

Up to 50 minutes per month

Medium

Up to 200 minutes per month

Large

Up to 500 minutes per month

Extra Large

Up to 800 minutes per month

Enterprise

900+ minutes per month

MyDiary

$34.30*

per month for first 3 months

Then $49* per month

Pay as you go

$1.99/minute*

Initial setup from $99 depending on complexity

A great starting package if your call lengths or volumes are unknown

Inquire now

MyDiary 25

$69.30*

per month for first 3 months

Then $99* per month

Includes 25 minutes

Excess: $1.99/minute*

Initial setup from $99 depending on complexity

Ideal for sole traders & small businesses with low call volumes

Inquire now

MyDiary 50

$97.30*

per month for first 3 months

Then $139* per month

Includes 50 minutes

Excess: $1.99/minute*

Initial setup from $99 depending on complexity

Ideal if you average about 20 calls 1-3 minutes long each month

Inquire now

MyDiary 100

$155*

per month for first 3 months

Then $205* per month

Includes 100 minutes

Excess: $1.99/minute*

Initial setup from $99 depending on complexity

Ideal if you average about 40 calls 1-3 minutes long each month

Inquire now

MyDiary 150

$225*

per month for first 3 months

Then $275* per month

Includes 150 minutes

Excess: $1.99/minute*

Initial setup from $99 depending on complexity

Ideal if you average about 60 calls 1-3 minutes long each month

Inquire now

MyDiary 200

$290*

per month for first 3 months

Then $340* per month

Includes 200 minutes

Excess: $1.99/minute*

Initial setup from $99 depending on complexity

Ideal if you average about 80 calls 1-3 minutes long each month

Inquire now

MyDiary 300

$445*

per month for first 3 months

Then $495* per month

Includes 300 minutes

Excess: $1.99/minute*

Initial setup from $99 depending on complexity

Perfect for many medium to large businesses in America

Inquire now

MyDiary 400

$605*

per month for first 3 months

Then $655* per month

Includes 400 minutes

Excess: $1.99/minute*

Initial setup from $99 depending on complexity

Perfect for many medium to large businesses in America

Inquire now

MyDiary 500

$750*

per month for first 3 months

Then $800* per month

Includes 500 minutes

Excess: $1.95/minute*

Initial setup from $99 depending on complexity

Perfect for many medium to large businesses in America

Inquire now

MyDiary 600

$890*

per month for first 3 months

Then $940* per month

Includes 600 minutes

Excess: $1.95/minute*

Initial setup from $99 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Inquire now

MyDiary 700

$1,035*

per month for first 3 months

Then $1,085* per month

Includes 700 minutes

Excess: $1.95/minute*

Initial setup from $99 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Inquire now

MyDiary 800

$1,185*

per month for first 3 months

Then $1,235* per month

Includes 800 minutes

Excess: $1.95/minute*

Initial setup from $99 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Inquire now

MyDiary 900

$1,330*

per month for first 3 months

Then $1,380* per month

Includes 900 minutes

Excess: $1.95/minute*

Initial setup from $99 depending on complexity

Best value for organizations & companies with high call volumes

Inquire now

MyDiary 1000

$1,470*

per month for first 3 months

Then $1,520* per month

Includes 1,000 minutes

Excess: $1.90/minute*

Initial setup from $99 depending on complexity

Best value for organizations & companies with high call volumes

Inquire now

Higher volume plan

Custom package

Inquire now

* Plus relevant sales tax. Refer to Terms & Conditions.

Your tools are our tools

We can use webforms or your preferred CRM to submit leads, raise support tickets via your preferred customer service software and utilize online collaboration tools. We support other tools also, including for appointment-scheduling on our MyDiary plans.

Other software we use

How it works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Our instant activation and simple setup means our receptionists can be answering your calls within minutes. Simply tell us about your business, including any FAQs, how you’d like us to interact with your callers, the data you need collected and your message or call transfer contacts.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your customized greeting, 24/7 if you wish, providing a seamless experience for your customers. We’ll interact with callers based on their needs, using integrations with tools you already use. Additionally, we’ll transfer selected calls or take messages as you wish.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

FAQs

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Do you offer live call answering services in Spanish?

Are calls answered within the United States?

Are you able to book appointments for us?

Can you transfer calls to me or a staff member?

We do not blind transfer calls (transfer unannounced) unless you request this.

Can we list multiple staff members with individual message preferences?

Can your receptionists answer questions from callers?

Bundle your MyAssistant service

+ Virtual address

Choose a virtual address to enhance your image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

What our customers love

We have enjoyed a multi-year relationship with ReceptionHQ and found their service to be superior … they answer the phone in the high 90th percentile range.

Car Buyer USA

ReceptionHQ plays a huge role in our company’s operations. We use their live answering service to handle all overflow phone calls for our company.

FlatFeeLandlord.com

ReceptionHQ are great. In my own practice their virtual reception service helps out greatly. I now have time to do real work, instead of answering all of my calls.

Quinton Spencer, The Spencer Law Firm

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Never miss a call & get messages instantly

With MessageExpress, our friendly, professional virtual receptionists take your caller’s message and send it instantly to you via email or SMS so you can respond when it’s convenient.

See Black Friday pricing

Hear a sample MessageExpress call

A messaging service that ensures customers always speak to a human

US receptionists

The majority of our receptionists are in the US, with bilingual answering options and overflow support available.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Personalised greetings

Calls are answered in your business name to ensure your callers enjoy a seamless experience.

Instant emails or texts

Free SMS and/or email messages sent instantly after each call, including caller details and the reason for their call.

Toll-free numbers

Forward your existing business number to the free local number provided or upgrade to a toll-free number.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Let us manage your calls so you can manage your business

You can easily manage your greeting and message preferences in real-time, using our online client portal, or through our mobile app (iPhone and Android).

MessageExpress packages

Call answering and message-taking for one individual or team

Small

Up to 50 calls per month

Medium

Up to 300 calls per month

Large

400+ calls per month

MessageExpress

$13.30*

per month for first 3 months

Then $19* per month

Pay as you go

$1.79 /call*

Great for reception overflow or intermittent use

Inquire now

MessageExpress 25

$34.30*

per month for first 3 months

Then $49* per month

Includes 25 calls

Excess calls $1.79/call*

Ideal for mobile professionals and sole traders

Inquire now

MessageExpress 50

$55.30*

per month for first 3 months

Then $79* per month

Includes 50 calls

Excess calls $1.75/call*

Perfect for small to medium size businesses

Inquire now

MessageExpress 100

$105*

per month for first 3 months

Then $150* per month

Includes 100 calls

Excess calls $1.75/call*

Suitable for medium size businesses

Inquire now

MessageExpress 200

$235*

per month for first 3 months

Then $285* per month

Includes 200 calls

Excess calls $1.65/call*

Suitable for medium to large businesses

Inquire now

MessageExpress 300

$360*

per month for first 3 months

Then $410* per month

Includes 300 calls

Excess calls $1.65/call*

Suitable for large businesses with higher call volumes

Inquire now

MessageExpress 400

$490*

per month for first 3 months

Then $540* per month

Includes 400 calls

Excess calls $1.65/call*

Incredible value investment for companies with high call volumes

Inquire now

MessageExpress 500

$620*

per month for first 3 months

Then $670* per month

Includes 500 calls

Excess calls $1.60/call*

Ultimate value for companies with high call volumes

Inquire now

Higher volume plan

Custom package

Please get in touch to request a quote for a MessageExpress package based on your call volumes

Inquire now

* Plus relevant sales tax. Refer to Terms & Conditions.

Claim a 7-day free trial

How it works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

FAQs

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Do you offer live call answering services in Spanish?

Are calls answered within the United States?

Are you able to book appointments for us?

Can you transfer calls to me or a staff member?

We do not blind transfer calls (transfer unannounced) unless you request this.

Can we list multiple staff members with individual message preferences?

Can your receptionists answer questions from callers?

Bundle your MessageExpress service

+ Virtual address

Choose a virtual address for your business to enhance your image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

What our customers love

We have enjoyed a multi-year relationship with ReceptionHQ and found their service to be superior … they answer the phone in the high 90th percentile range.

Car Buyer USA

ReceptionHQ plays a huge role in our company’s operations. We use their live answering service to handle all overflow phone calls for our company.

FlatFeeLandlord.com

ReceptionHQ are great. In my own practice their virtual reception service helps out greatly. I now have time to do real work, instead of answering all of my calls.

Quinton Spencer, The Spencer Law Firm

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Save with a pay-per-call answering service

Do you need someone to answer the phone, take messages, transfer the occasional call when appropriate, and answer common customer queries? Our virtual receptionist pay-per-call solutions maximize cost-efficiency.

See pricing

The most affordable live call answering solution for your business … just like having your own receptionist, without the expense of hiring one

US receptionists

The majority of our receptionists are in the United States, to ensure a true representation of your business.

24/7 live call answering

After-hours, weekends, federal holidays … we can answer day or night, 365 days a year, so you never miss opportunities.

Custom call greetings

We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

Screening & transfers

Call screening and transfer options, so you only take the most important calls, depending on your plan.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

How our live answering service works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We send a message

Set up within minutes

Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish, providing a seamless experience for your customers. We can take messages and, depending on your plan, also transfer selected calls (unless your availability is set to “do not disturb”) and answer common queries.

We send a message

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Answering service ‘per call’ pricing

Unlike other answering service companies, who are unable to offer “per call” pricing, we proudly offer two different pay-per-call solutions. We’re also fully transparent with our pricing.

	MessageExpress	ReceptionistPlus
Compare our pay-per-call answering services	Call answering and message taking for one individual or team. from $25* per month See pricing	Messages, support and call transfers for multiple staff or departments. from $35* per month See pricing
Caller greeting	Personalized	Fully customized
List staff or departments	One person or team	Unlimited contacts
Collect information from callers	Up to 3 details	Up to 5 details
Warm call transfers
Advise business hours/location
Answer common questions
	About MessageExpress Inquire now	About ReceptionistPlus Try our 7-day free trial

* Plus relevant sales tax. Refer to Terms & Conditions.

MessageExpress

Call answering and message taking for one individual or team.

from $25* per month

Mostly US-based receptionists
No lock-in contract
Personalized greeting
Instant email or SMS messages
One person or team listed as message recipient
Mobile app & portal
24/7 service upgrade option
Toll-free number upgrade option

ReceptionistPlus

Messages, support and call transfers for multiple staff or departments.

from $35* per month

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option

Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Collect 5 pieces of info
Advise business hours/location

* Plus relevant sales tax. Refer to Terms & Conditions.

Virtual receptionists: pay-per-call versus pay-per-minute

ReceptionHQ’s virtual receptionists answer your calls 24/7, as though they work for your business, which can help you prevent missed opportunities.

Best of all, our pay-per-call services enable you to save considerably compared to in-house hires, using temp agencies or pay-per-minute services.

With our PAYG plans, you simply pay a small monthly subscription and then pay for the calls we answer. All other plans have a specified number of calls included. This can provide greater cost certainty month-to-month, which can be particularly beneficial for small businesses.

FAQs

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Do you offer live call answering services in Spanish?

Are calls answered within the United States?

Are you able to book appointments for us?

Can you transfer calls to me or a staff member?

We do not blind transfer calls (transfer unannounced) unless you request this.

Can we list multiple staff members with individual message preferences?

Can your receptionists answer questions from callers?

Self-manage your virtual reception pay-per-call service from anywhere

You can easily update your receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

Optional add-ons

+ Virtual address

Choose a virtual address to enhance your image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

What our customers say on Google

Excellent answering service. I am an attorney with several businesses and ReceptionHQ has helped manage my calls.

Cesar Zuniga

ReceptionHQ is our extended team and our company has been able to scale thanks to ReceptionHQ!

Adrienne Bryant

ReceptionHQ provides reasonable and transparent pricing, a very easy to setup and understand web portal and friendly receptionists.

April Rogers

I’ve just started my fifth year with ReceptionHQ. Love the service. Even have some of my clients on it. Very professional. Very reliable. Simple to implement.

Tom Sheehan

ReceptionHQ is outstanding! All incoming calls were answered with a friendly, professional greeting. I never missed a call or message from their professional staff.

Van Shaw

After our one-week trial of ReceptionHQ, we knew we needed this for our business. We couldn’t believe we had missed 50 calls in a week’s time for our small business.

Katie Vivian

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.

Help Spanish callers with a bilingual answering service

In the US, we have the second-most Spanish speakers in the world and about one-third of them are not fluent in English. Providing bilingual customer support over the phone can help your business to tap into new markets.

How it works

With fluent Spanish-speaking virtual receptionists on call, there’s no language barrier to doing business

Bilingual receptionists

Our English-and-Spanish-speaking receptionists enable your callers to connect in their preferred language.

24/7 live call answering

We can answer your calls around the clock in English and every day from 5am-8pm (MST) in Spanish.

Custom call greetings

We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

Your tools are our tools

We can input leads, book appointments, raise support tickets and more using your preferred software.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

How our live answering service works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We send a message

Set up within minutes

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish, providing a seamless experience for your customers. We can take messages and, depending on your plan, also transfer selected calls (unless your availability is set to “do not disturb”) and answer common queries.

We send a message

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Our bilingual virtual receptionist services

Our Spanish-speaking answering service option is included with every account at no additional cost.

Whatever your industry, complexity of calls or call volumes, if you need bilingual receptionists to answer your business calls, we have a solution to suit with no lock-in contracts.

	MessageExpress	ReceptionistPlus	MyAssistant	MyDiary
Compare our live call answering services	Call answering and message taking for one individual or team. from $25* per month See pricing	Messages, support and call transfers for multiple staff or departments. from $35* per month See pricing	Tailored scripting and virtual assistance for unlimited staff or departments. from $49* per month See pricing	Appointment scheduling and diary management using your preferred software. from $49* per month See pricing
Caller greeting	Personalized	Fully customized	Fully customized	Fully customized
List staff or departments	One person or team	Unlimited contacts	Unlimited contacts	Unlimited contacts
Collect information from callers	Up to 3 details	Up to 5 details	Up to 11 details	Up to 11 details
Warm call transfers
Advise business hours/location
Answer common questions
Scripted questions & responses
Quote fees & take payments
CRM input or submit online forms
Appointment scheduling
Calendar management
	About MessageExpress Inquire now	About ReceptionistPlus Try our 7-day free trial	About MyAssistant Inquire now	About MyDiary Inquire now

* Plus relevant sales tax. Refer to Terms & Conditions.

MessageExpress

Call answering and message taking for one individual or team.

from $25* per month

Mostly US-based receptionists
No lock-in contract
Personalized greeting
Instant email or SMS messages
One person or team listed as message recipient
Mobile app & portal
24/7 service upgrade option
Toll-free number upgrade option

ReceptionistPlus

Messages, support and call transfers for multiple staff or departments.

from $35* per month

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option

Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Collect 5 pieces of info
Advise business hours/location

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

from $49* per month

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option
Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location

Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online form submissions
Quote fees & take payments

MyDiary

Appointment booking and diary management using your preferred software.

from $49* per month

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option
Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location
Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online forms
Quote fees & take payments

Appointment scheduling
Calendar management

* Plus relevant sales tax. Refer to Terms & Conditions.

Combine an English and Spanish answering service for no extra cost

Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for both Spanish-speaking and English-speaking callers.

Whether you’re needing a bilingual medical receptionist, bilingual legal answering service or a Spanish answering service for any other industry, we can help.

FAQs

Why should I get a live call answering service?

At ReceptionHQ we make it easy to connect you with your customers by answering your calls when you aren’t available.

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritize who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Utilizing ReceptionHQ’s answering services means you have an experienced and personable receptionist with exceptional customer service skills interacting with your callers, all while costing significantly less than a full-time receptionist.

Why types of answering services does ReceptionHQ offer?

At ReceptionHQ, we offer a variety of answering services to suit the needs of businesses of any size, from a small business to a large corporation. Whether you require a virtual receptionist, assistant or corporate services, our friendly virtual receptionists are ready to assist.

Where is ReceptionHQ based?

ReceptionHQ is based in Phoenix, Arizona. ReceptionHQ is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Our Australian, UK and US operations provide “follow the sun” 24/7 virtual receptionist coverage. The majority of calls during standard office hours are answered locally by US-based receptionists, with our international teams answering after-hours calls and assisting during periods of peak demand.

Can your receptionists answer the calls I am missing when I am on another call?

Yes, our receptionist can answer calls you’d usually miss. You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Every call diverted to ReceptionHQ will be answered – no matter what your circumstances are at the time of the call.

Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

This can provide an edge over your competitors, with great communication helping you to stand out. ReceptionHQ combines the best receptionists in the USA with cutting-edge technology to make your customers feel valued, understood and important. Our extensive professional answering service experience allows us to provide high-quality and innovative features which utilize the latest technology solutions.

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Do you offer a 24/7 live call answering service?

Yes. Our receptionists are always on call and you can opt-in for 24/7 live call answering on any ReceptionHQ subscription.

Having a 24-hour answering service means never missing an important call, opportunity or potential sales lead ever again. No matter the time of day or night. In addition to being able to answer your calls around the clock in English, we also provide the option of having bilingual receptionists answer calls in Spanish from 5am-8pm (MST) every day.

On average around-the-clock, our call answering service answers calls within 10 seconds, to leave a lasting first impression.

Do you offer live call answering services in Spanish?

Are calls answered within the United States?

We make managing your virtual reception service simple

You can easily manage the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

Answering service add-ons

+ Virtual address

Choose a virtual address to enhance your image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

What our customers love

ReceptionHQ plays a huge role in our company’s operations. We use their live answering service to handle all overflow phone calls for our company.

FlatFeeLandlord.com

ReceptionHQ is our extended team and our company has been able to scale thanks to ReceptionHQ!

Adrienne Bryant

As an insurance agency, our call volume can be high at times. ReceptionHQ representatives answer our calls quickly and consistently.

Kai Smith, Station 5 Insurance

Our firm has engaged several answering services; however, no other answering service has provided the quality of service we receive from ReceptionHQ.

RMD Financial Corp

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.

In need of a temporary answering service?

Our virtual receptionists can provide the short-term help your business needs, answering your calls 24/7 if needed. Whether you are facing a staffing issue, need holiday cover or expect higher call volumes than usual, you’ll find our services are reliable, flexible and cost-effective.

How we can help

Affordable short-term receptionist support that ensures your inbound business calls continue to be answered

US receptionists

The majority of our receptionists are in the US, with bilingual answering options and overflow support available.

24/7 live call answering

We operate all day, every day, so we can seamlessly answer your calls around the clock if you want us to.

Custom call greetings

We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

Your tools are our tools

We can input leads, book appointments, raise support tickets and more using your preferred software.

No lock-in contract

No long-term contracts or cancellation fees gives you flexibility to use our services for the time period you need.

Help is at hand, whatever your situation

Illness & ad hoc coverage

Are staff absences making it hard to maintain productivity while ensuring the phone is answered? We can provide same-day service coverage!

Staff off sick
Staff on breaks
Staff in meetings
Staff in training
Staff at conferences
Staff working remotely

Periods of peak demand

Swamped with calls and don’t have the capacity to handle them effectively in-house? We can assist during unusually busy periods, whatever the cause.

Promotions or campaigns
Class actions for law firms
Tax time for accountants
Seasonality factors
Event registrations
Product recalls
Fundraisers

Vacation & leave coverage

Need someone to answer the phone while you’re out of town or your in-house receptionist is away? Enjoy peace of mind that we have it covered.

Vacations
Federal holidays
Other holidays
Personal leave
Medical leave
Funeral leave

Events and office closures

Is your office shutting for a period of time? Whether a planned or sudden unforeseen event, we can answer your calls remotely.

Staff functions
Renovations
Moving offices
Holiday shutdowns
Conferences or other events
Pandemic lockdowns
Natural disasters

How our live answering service works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We send a message

Set up within minutes

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish, providing a seamless experience for your customers. We can take messages and, depending on your plan, also transfer selected calls (unless your availability is set to “do not disturb”) and answer common queries.

We send a message

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Our virtual receptionist services

A temporary answering service is like having a casual receptionist who is available 24/7, whenever the need arises! Best of all, it’s risk-free as you only pay for what you use.

Whatever your industry, complexity of calls or call volumes, if you need a short-term phone answering service, we can provide the solution.

	MessageExpress	ReceptionistPlus	MyAssistant	MyDiary
Compare our live call answering services	Call answering and message taking for one individual or team. from $25* per month See pricing	Messages, support and call transfers for multiple staff or departments. from $35* per month See pricing	Tailored scripting and virtual assistance for unlimited staff or departments. from $49* per month See pricing	Appointment scheduling and diary management using your preferred software. from $49* per month See pricing
Caller greeting	Personalized	Fully customized	Fully customized	Fully customized
List staff or departments	One person or team	Unlimited contacts	Unlimited contacts	Unlimited contacts
Collect information from callers	Up to 3 details	Up to 5 details	Up to 11 details	Up to 11 details
Warm call transfers
Advise business hours/location
Answer common questions
Scripted questions & responses
Quote fees & take payments
CRM input or submit online forms
Appointment scheduling
Calendar management
	About MessageExpress Inquire now	About ReceptionistPlus Try our 7-day free trial	About MyAssistant Inquire now	About MyDiary Inquire now

* Plus relevant sales tax. Refer to Terms & Conditions.

MessageExpress

Call answering and message taking for one individual or team.

from $25* per month

Mostly US-based receptionists
No lock-in contract
Personalized greeting
Instant email or SMS messages
One person or team listed as message recipient
Mobile app & portal
24/7 service upgrade option
Toll-free number upgrade option

ReceptionistPlus

Messages, support and call transfers for multiple staff or departments.

from $35* per month

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option

Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Collect 5 pieces of info
Advise business hours/location

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

from $49* per month

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option
Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location

Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online form submissions
Quote fees & take payments

MyDiary

Appointment booking and diary management using your preferred software.

from $49* per month

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option
Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location
Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online forms
Quote fees & take payments

Appointment scheduling
Calendar management

* Plus relevant sales tax. Refer to Terms & Conditions.

A reliable solution to short-term problems

You can use ReceptionHQ’s service for an hour, a day, a week … whenever you need our assistance.

Many clients use our live call answering for short-term needs, such as when their own in-house receptionist is away, when staff are at events or to cope with seasonal demands. We offer temporary relief without the HR headache.

It’s even possible to switch our service on and off as needs dictate. Be sure to ask about our pause package!

FAQs

Why should I get a live call answering service?

At ReceptionHQ we make it easy to connect you with your customers by answering your calls when you aren’t available.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Are calls answered within the United States?

Are you able to book appointments for us?

Can email or text messages be sent to multiple recipients?

Yes, messages can be sent to multiple email addresses and cell phone numbers – it’s your choice. We can also attempt to transfer calls to multiple people in sequential order. How your calls are managed can be updated instantly via your ReceptionHQ online client portal or mobile application at any time.

Can we list multiple staff members with individual message preferences?

When can I start using the call answering service and how long does it take to set up?

You can get set up in a matter of minutes, using your preferred and distinct greeting. For a MessageExpress or ReceptionistPlus service, you can start using the service almost instantly. Simply create and activate an account yourself, using the free trial webform, or have our customer service team do this for you. Either way, it only takes a few minutes to get started. Once set up, you can immediately direct or divert your calls to ReceptionHQ and we will answer your calls to your specific requirements.

If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms. Please contact us to find out more.

How do I forward my calls to ReceptionHQ?

Forwarding your business phone calls to ReceptionHQ is easy. To have our team of virtual receptionists answer your calls, simply:

Decide whether you wish to forward calls immediately to ReceptionHQ (the best solution for most businesses) or have delayed call forwarding.
Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
Use the codes to enable call forwarding to the local or toll-free number you choose to have allocated to you (aka your Assigned DID).

For more information, check out our article Forwarding Your Business Calls to ReceptionHQ’s Reception Team, which outlines:

Immediate and delayed call forwarding options
Specific instructions for forwarding from AT&T, CallRail, Dialpad, Google Fi, Google Voice, Grasshopper, JustCall.io, Nextiva, Ooma, Ring Central, Sprint, T-Mobile, Verizon, Vonage, Wix and ZOOM Phone

Hear a sample ReceptionistPlus call

Let us manage your calls so you can manage your business

Answering service add-ons

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

+ Voicemail to email

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

What our customers love

I highly recommend ReceptionHQ to any business looking to enhance their customer service and streamline their operations.

Radiant Day Spa

Knowing I would be out of the country for three weeks, I knew I needed a very professional answering service in my absence. I was very impressed.

Lissie Brooks

Saved me loads of time and freed me up to concentrate on my work.

Jane Kemp

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.

Cost-effective after-hours answering service

Even if you have an in-house reception team, you likely miss calls from customers who phone in the evening, on the weekend or before they start their work day. Having virtual receptionists answer calls after hours, or 24/7, is the solution.

How it works

24-hour telephone answering so your customers can connect when it’s most convenient for them to call

US receptionists

Calls are answered by professionals in the US, with overflow support 24/7 to ensure a fast speed of answer.

Choose when we answer

You can simply turn on call forwarding at the end of each business day if you only want us to answer after-hours calls.

Custom call greetings

We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.

After-hours emergencies

We can utilise call scripting to determine when an emergency response is needed and transfer such calls to on-call staff.

Appointment bookings

Whatever time someone calls to make an appointment or reservation, we can schedule it using your software.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

How our live answering service works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We send a message

Set up within minutes

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish, providing a seamless experience for your customers. We can take messages and, depending on your plan, also transfer selected calls (unless your availability is set to “do not disturb”) and answer common queries.

We send a message

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Our virtual receptionist services

Bombarded by calls in the evening, on weekends or during holidays? Wish someone could handle them for you? Worried that missed calls out-of-hours are costing you opportunities?

Whatever your industry, complexity of calls or call volumes, if you need an after-hours phone answering service, we have a solution to suit with no lock-in contracts.

	MessageExpress	ReceptionistPlus	MyAssistant	MyDiary
Compare our live call answering services	Call answering and message taking for one individual or team. from $25* per month See pricing	Messages, support and call transfers for multiple staff or departments. from $35* per month See pricing	Tailored scripting and virtual assistance for unlimited staff or departments. from $49* per month See pricing	Appointment scheduling and diary management using your preferred software. from $49* per month See pricing
Caller greeting	Personalized	Fully customized	Fully customized	Fully customized
List staff or departments	One person or team	Unlimited contacts	Unlimited contacts	Unlimited contacts
Collect information from callers	Up to 3 details	Up to 5 details	Up to 11 details	Up to 11 details
Warm call transfers
Advise business hours/location
Answer common questions
Scripted questions & responses
Quote fees & take payments
CRM input or submit online forms
Appointment scheduling
Calendar management
	About MessageExpress Inquire now	About ReceptionistPlus Try our 7-day free trial	About MyAssistant Inquire now	About MyDiary Inquire now

* Plus relevant sales tax. Refer to Terms & Conditions.

MessageExpress

Call answering and message taking for one individual or team.

from $25* per month

Mostly US-based receptionists
No lock-in contract
Personalized greeting
Instant email or SMS messages
One person or team listed as message recipient
Mobile app & portal
24/7 service upgrade option
Toll-free number upgrade option

ReceptionistPlus

Messages, support and call transfers for multiple staff or departments.

from $35* per month

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option

Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Collect 5 pieces of info
Advise business hours/location

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

from $49* per month

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option
Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location

Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online form submissions
Quote fees & take payments

MyDiary

Appointment booking and diary management using your preferred software.

from $49* per month

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option
Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location
Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online forms
Quote fees & take payments

Appointment scheduling
Calendar management

* Plus relevant sales tax. Refer to Terms & Conditions.

Switch off at the end of each business day, yet stay awake to opportunity

Are missed business calls and voicemail hangups after-hours proving costly? Diverting your number to ReceptionHQ outside standard business hours means no missed calls and no lost opportunities!

Bombarded by calls at all hours? Getting burnt out? Start enjoying more quality time with your family or much-needed R&R!

Need to ensure emergency calls are handled at any hour? We can manage these as per your requirements for different scenarios.

FAQs

Why should I get a live call answering service?

At ReceptionHQ we make it easy to connect you with your customers by answering your calls when you aren’t available.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Why types of answering services does ReceptionHQ offer?

Where is ReceptionHQ based?

ReceptionHQ is based in Phoenix, Arizona. ReceptionHQ is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Can your receptionists answer the calls I am missing when I am on another call?

Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Do you offer a 24/7 live call answering service?

Yes. Our receptionists are always on call and you can opt-in for 24/7 live call answering on any ReceptionHQ subscription.

On average around-the-clock, our call answering service answers calls within 10 seconds, to leave a lasting first impression.

Do you offer live call answering services in Spanish?

Are calls answered within the United States?

Easily manage your 24-hour virtual receptionist service

You can easily update the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

After hours answering service add-ons

+ Virtual address

Choose a virtual address to enhance your image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

What our customers love

We have enjoyed a multi-year relationship with ReceptionHQ and found their service to be superior … they answer the phone in the high 90th percentile range.

Car Buyer USA

Patients love that they get a response 24/7 and we love that we can triage calls accordingly … the receptionists are always so upbeat and to the point.

Mia Hall

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.

Being busy isn’t a problem with overflow call answering

Are you struggling to avoid missed calls during peak times, even though you have an in-house receptionist or inbound call center in place? Need coverage to assist during staff absences, or when they’re busy serving customers face-to-face? Our dependable call overflow service is an affordable solution.

How it works

Ensure your phone is always answered, regardless of spikes in call volume or staffing issues

US receptionists

The majority of our receptionists are in the United States, to ensure a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can seamlessly answer your overflow calls whenever your call demand increases.

Custom call greetings

We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

Your tools are our tools

We can input leads, book appointments, raise support tickets and more using your preferred software.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

How our live answering service works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We send a message

Set up within minutes

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish, providing a seamless experience for your customers. We can take messages and, depending on your plan, also transfer selected calls (unless your availability is set to “do not disturb”) and answer common queries.

We send a message

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Our virtual receptionist services

Finding it difficult to adequately staff for fluctuations in call volumes? Has a spike caused by seasonal demand left you scrambling to avoid missed calls resulting in lost opportunities or waning customer satisfaction? Need a solution that doesn’t involve an additional wage plus recruitment and training costs?

Whatever your industry, complexity of calls or call volumes, if you need an overflow phone answering service, we have a solution to suit with no lock-in contracts.

	MessageExpress	ReceptionistPlus	MyAssistant	MyDiary
Compare our live call answering services	Call answering and message taking for one individual or team. from $25* per month See pricing	Messages, support and call transfers for multiple staff or departments. from $35* per month See pricing	Tailored scripting and virtual assistance for unlimited staff or departments. from $49* per month See pricing	Appointment scheduling and diary management using your preferred software. from $49* per month See pricing
Caller greeting	Personalized	Fully customized	Fully customized	Fully customized
List staff or departments	One person or team	Unlimited contacts	Unlimited contacts	Unlimited contacts
Collect information from callers	Up to 3 details	Up to 5 details	Up to 11 details	Up to 11 details
Warm call transfers
Advise business hours/location
Answer common questions
Scripted questions & responses
Quote fees & take payments
CRM input or submit online forms
Appointment scheduling
Calendar management
	About MessageExpress Inquire now	About ReceptionistPlus Try our 7-day free trial	About MyAssistant Inquire now	About MyDiary Inquire now

* Plus relevant sales tax. Refer to Terms & Conditions.

MessageExpress

Call answering and message taking for one individual or team.

from $25* per month

Mostly US-based receptionists
No lock-in contract
Personalized greeting
Instant email or SMS messages
One person or team listed as message recipient
Mobile app & portal
24/7 service upgrade option
Toll-free number upgrade option

ReceptionistPlus

Messages, support and call transfers for multiple staff or departments.

from $35* per month

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option

Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Collect 5 pieces of info
Advise business hours/location

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

from $49* per month

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option
Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location

Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online form submissions
Quote fees & take payments

MyDiary

Appointment booking and diary management using your preferred software.

from $49* per month

Mostly US-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
toll-free number upgrade option
Fully customized greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location
Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online forms
Quote fees & take payments

Appointment scheduling
Calendar management

* Plus relevant sales tax. Refer to Terms & Conditions.

A flexible back-up option to keep your calls answered

Want to increase your capacity to professionally handle inbound calls, while at the same time minimizing costs. Sound too good to be true? It’s not!

An overflow answering service provides seamless support to your in-house reception team, so you don’t need to hire unnecessarily. ReceptionHQ’s virtual receptionists are available 24/7 to answer calls whenever you need us to.

FAQs

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Do you offer live call answering services in Spanish?

Are calls answered within the United States?

Are you able to book appointments for us?

Can you transfer calls to me or a staff member?

We do not blind transfer calls (transfer unannounced) unless you request this.

Can we list multiple staff members with individual message preferences?

Can your receptionists answer questions from callers?

We make managing your virtual reception service simple

Overflow answering service add-ons

+ Virtual address

Choose a virtual address to enhance your image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

What our customers love

ReceptionHQ has been a game-changer for our business! The service seamlessly integrates with our operations, saving us time and improving client interactions.

Miss Mathis

ReceptionHQ plays a huge role in our company’s operations. We use their live answering service to handle all overflow phone calls for our company.

FlatFeeLandlord.com

We started with ReceptionHQ a little over a year ago and it has truly changed the way we do business. From a customer service perspective, no caller goes to a voicemail.

Christopher Amos, No Boundaries

ReceptionHQ is our extended team and our company has been able to scale thanks to ReceptionHQ!

Adrienne Bryant

I’ve been using ReceptionHQ for my medical practice, and the service is amazing! The receptionists are very polite, kind, patient and very professional.

Carmen Gnatenco

As an insurance agency, our call volume can be high at times. ReceptionHQ representatives answer our calls quickly and consistently.

Kai Smith, Station 5 Insurance

After our one-week trial of ReceptionHQ, we knew we needed this for our business. We couldn’t believe we had missed 50 calls in a week’s time for our small business.

Katie Vivian

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.

Call routing, automated messages & virtual numbers

Automated telephony solutions to streamline your communications and toll-free numbers to help you appear larger or create a nationwide presence.

Low-cost business communication solutions to enhance your business’s lead generation, lead response and customer service capabilities

Call diversion

Advertise one phone number and take your business calls on another number.

Voicemail-to-email

Hate retrieving voicemail? Have the audio files instantly sent to your inbox.

Interactive Voice Response (IVR)

Our custom-built IVRs greet callers with a menu so they get to the right department faster.

Local & toll-free numbers

Use virtual local numbers to enter new territories or convey a nationwide presence by advertising a toll-free number.

What our customers love

Groundwork Group have partnered with ReceptionHQ for the past 7 years … we could not run our business without them.

Stephen Beeby, Groundwork Group

We needed an 800 number answering service and ReceptionHQ solved our problem. They respond quickly and courteously to our customers.

PixOasis

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.