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At ReceptionHQ, we offer a variety of answering services to suit the needs of businesses of any size, from a small business to a large corporation.  Whether you require a virtual receptionist, assistant or corporate services, our friendly virtual receptionists are ready to assist.

ReceptionHQ is based in Phoenix, Arizona. ReceptionHQ is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Our Australian, UK and US operations provide “follow the sun” 24/7 virtual receptionist coverage. The majority of calls during standard office hours are answered locally by US-based receptionists, with our international teams answering after-hours calls and assisting during periods of peak demand.

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Every call diverted to ReceptionHQ will be answered – no matter what your circumstances are at the time of the call.

Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

This can provide an edge over your competitors, with great communication helping you to stand out.  ReceptionHQ combines the best receptionists in the USA with cutting-edge technology to make your customers feel valued, understood and important.  Our extensive professional answering service experience allows us to provide high-quality and innovative features which utilize the latest technology solutions.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are always on call and you can opt-in for 24/7 live call answering on any ReceptionHQ subscription.

Having a 24-hour answering service means never missing an important call, opportunity or potential sales lead ever again.  No matter the time of day or night.  In addition to being able to answer your calls around the clock in English, we also provide the option of having bilingual receptionists answer calls in Spanish from 5am-8pm (MST) every day.

On average around-the-clock, our call answering service answers calls within 10 seconds, to leave a lasting first impression.

Yes.  Spanish bilingual service is included with every account at no additional cost.  Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options free of charge to ensure exceptional experiences for your Spanish and English-speaking callers.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

ReceptionistPlus is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require.  You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business.  Just like having your own in-house receptionist, but without the cost.  To your callers, they will feel as though they are speaking to someone sitting in your office.

When you sign up to the ReceptionistPlus service or the 7-day free trial, we will allocate an exclusive local telephone number for you to divert your business calls to.  When we receive calls to your number, we will answer with your customized greeting, take a message or transfer specific calls to you, if requested.  With the ReceptionistPlus service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

No, there’s no lock-in contracts or cancellation fees.  ReceptionHQ offers month-to-month subscriptions for our virtual reception services, which can be cancelled by giving us 30 days’ notice.

This means total flexibility in how you use our call answering services and you always have complete control.  We take pride in retaining your business month after month by delivering exceptional service.

Yes.  You can subscribe just to live call answering plan or you can bundle with a phone number, IVR or virtual address service.

You can get set up in a matter of minutes, using your preferred and distinct greeting.  For a MessageExpress or ReceptionistPlus service, you can start using the service almost instantly. Simply create and activate an account yourself, using the free trial webform, or have our customer service team do this for you.  Either way, it only takes a few minutes to get started. Once set up, you can immediately direct or divert your calls to ReceptionHQ and we will answer your calls to your specific requirements.

If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms.  Please contact us to find out more.

Forwarding your business phone calls to ReceptionHQ is easy. To have our team of virtual receptionists answer your calls, simply:

1. Decide whether you wish to forward calls immediately to ReceptionHQ (the best solution for most businesses) or have delayed call forwarding.
2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
3. Use the codes to enable call forwarding to the local or toll-free number you choose to have allocated to you (aka your Assigned DID).

For more information, check out our article Forwarding Your Business Calls to ReceptionHQ’s Reception Team, which outlines:

• Immediate and delayed call forwarding options
• Specific instructions for forwarding from AT&T, CallRail, Dialpad, Google Fi, Google Voice, Grasshopper, JustCall.io, Nextiva, Ooma, Ring Central, Sprint, T-Mobile, Verizon, Vonage, Wix and ZOOM Phone

If you start with the virtual reception free trial, it gives you an opportunity to understand what call volume or duration you should select ongoing.  Once you’ve selected your plan, you can upgrade or downgrade at any time without penalty.  To help give you confidence you are on the correct plan, you will be provided with an online client portal and mobile application, which allows you to track your usage in real time. You’ll be able to see every incoming call by day and time, the messages received, where they were sent and whether any calls were transferred.

Yes.  We don’t have a minimum contract term and you may cancel your service at any time without penalty.  We simply ask for you to let us know three days prior to your billing renewal date.  If you want to keep your account available, but stop using it for a while, we also have a pause option.  Just speak to our friendly team for more information.